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Zendesk Chat Specialist Certification Path

亚博Zendesk探索CX Analyst Certification Path

Role: Admin Certification Product: Explore {{ Admin }} {{ Explore }} Level 4: Certification I'm Ready to Get Certified {{ Learning path }} {{ Certification preparation }} {{ Analyst }} {{ 1 - 2 hours }}

Zendesk Guide Specialist Certification Path

2 Resources

Role: Admin Product: Guide {{ Admin }} {{ Guide }} I'm Ready to Get Certified {{ Learning path }} {{ Certification preparation }} {{ 1 - 2 hours }}

Zendesk Support Administrator Certification Prep Path

3 Resources

Product: Support Role: Admin {{ Admin }} {{ Support }} I'm Ready to Get Certified {{ Learning path }} {{ Certification preparation }} {{ 1 - 2 hours }}

Zendesk Talk Specialist Certification Path

2 Resources

Zendesk App Developer I Certification Prep Path

4 Resources

Zendesk Expert Certification Bundle (Support Admin, Explore CX Analyst, App Developer, I)

Expert Certification bundle - Certifications at a 15% discount if bought in bulk

$899

Certification Level 4: Certification {{ Certification Exam }} Certification Exam Bundles

Certification: Exame de especialista do Zendesk Guide

Obtenha a certificação da solução de Central de Ajuda do Zendesk, o Guide.

$199

Ruta de aprendizaje de Guide/autoservicio

Ofrezca el mejor autoservicio y ayude a sus agentes con una base de conocimientos.

4 Courses

On-Demand：メッセージングの概要

8 min

On-Demand: Introduction to Explore / analytics

15 min

{{ Admin }} {{ Explore }} English Explore / Reporting & Analytics Short (0-15 min) Course {{ Foundations / beginner }} {{ Single course }} {{ Analyst }} {{ 30 min or less }}

Caminho de aprendizado do Explore/análise

Aprenda a usar a análise para entender e agir com base nos dados de seus relatórios

2 Courses

On-Demand: Zendesk Support管理者向けコースⅠ&Ⅱ（リモート）

Zendesk Supportの主要な機能を学ぶのに最適なセットです。

$2,800

Zendesk Support for Agents

43 min

Certification: Examen des analystes experts de l’expérience client Zendesk Explore

Obtenez la certification Explore, la solution de rapports et d’analyses de Zendesk.

$350

Get to know Zendesk basics

26 min

On-Demand: Introduction to Sell

Get to know the basics of using Zendesk Sell

10 min

{{ Admin }} 概述视频 {{ Sell }} Product: Sell On-Demand (Free) Sell / Sales CRM Short (0-15 min) {{ Foundations / beginner }} {{ Sales Teams }} {{ Single course }} {{ 30 min or less }}

Sell for Users Learning Path

5 Courses

On-Demand: Zum Arbeitsbereich für Agenten migrieren (für Administratoren)

Erfahren Sie, wie Sie Ihr Team erfolgreich zum Arbeitsbereich für Agenten migrieren.

53 min

Certification: Zendesk Omnichannel Agent Specialist Exam

Get Certified as a Zendesk Omnichannel Agent

$199

Certification: Zendesk Support Administrator Expert試験

Zendeskのチケット管理ソリューション「Support」の認定資格試験です。

$350

Certification: Zendesk Guide Specialist試験

Zendeskのヘルプセンターソリューション「Guide」の認定資格試験です。

$199

Certification: Zendesk Explore CX Analyst Expert認定資格試験

Zendeskのレポートと分析ソリューション「Explore」の認定資格試験です。

$350

Certification: Exame de Administrador especialista do Zendesk Support

Obtenha a certificação na solução de tickets do Zendesk, o Support.

$350

Certification: Examen de spécialiste Zendesk Guide

Obtenez la certification pour Guide, la solution de centre d’aide de Zendesk.

$199

Certification: Expertenprüfung zum Zendesk Support-Administrator

Lassen Sie sich für die Support-Ticketlösung von Zendesk zertifizieren.

$350

Certification: Examen d’administrateur expert Zendesk Support

Obtenez la certification pour Support, la solution de gestion des tickets de Zendesk.

$350

Certification: Prüfung zum Zendesk Guide-Spezialisten

Lassen Sie sich in Guide, der Help-Center Lösung von Zendesk, zertifizieren.

$350

认证:Expertenprufung zum Zendesk探索亚博CX-Analytiker

Lassen Sie sich in Explore, der Berichts- und Analyselösung von Zendesk, zertifizieren.

$350

On-Demand: Zendesk Messaging for Agents

42 min

Role: Agent {{ Agent }} On-Demand (Free) {{ Messaging }} Chat / Live Chat & Messaging {{ Foundations / beginner }} {{ Single course }}

On-Demand: Upgrade to Agent Workspace (for agents)

Learn how the agent experience changes in Agent Workspace.

8 min

{{ Agent }} {{ German }} {{ French }} Suite {{ Japanese }} {{ Portuguese }} {{ Spanish }} {{ Agent Workspace }} {{ Foundations / beginner }} {{ Single course }} {{ Migration guides }} {{ 30 min or less }}

On-Demand: Omnichannel Agent Certification Preparation Course

This course will help you prepare for the Zendesk Omnichannel Agent Certification Exam

Explore/Analytics-Lernpfad

Lernen Sie, wie Sie mithilfe von Analysen Ihre Berichtsdaten verstehen und entsprechend handeln können.

2 Courses

On-Demand: Introducción a la mensajería

8 min

Parcours d’apprentissage Agent omnicanal

Apprenez à interagir avec vos clients par le biais de plusieurs canaux en utilisant l’espace de travail d’agent.

5 Courses

On-Demand: Introdução a mensagens

8 min

オムニチャネルエージェントのラーニングパス

エージェントワークスペースを使って複数のチャネルを通じてカスタマーとやりとりする方法を学習します

5 Courses

Soporte fundamental

Configure el soporte por correo electrónico fundamental para sus agentes y su negocio.

5 Courses

Guide/セルフサービスのラーニングパス

ナレッジベースを使ってクラス最高のセルフサービスを提供しエージェントを支援します

4 Courses

Certification: Exame de analista especialista do Zendesk Explore CX

Obtenha uma certificação na solução de relatórios e análise do Zendesk, o Explore.

$350

Certification: Examen para especialista de Zendesk Guide

Obtenga la certificación de Guide, la solución de centro de ayuda de Zendesk.

$350

Certification: Examen de administrador de Zendesk Support

Obtenga la certificación de Support, la solución de gestión de tickets de Zendesk.

$350

Caminho de aprendizado do Guide/autoatendimento

Ofereça o melhor autoatendimento da categoria e capacite seus agentes com uma base de conhecimento.

4 Courses

On-Demand: Einführung in die grundlegende Unterstützung

6 min

On-Demand: Introduction to Guide / self-service

10 min

{{ Admin }} {{ Guide }} English Guide / Help Center Short (0-15 min) Course {{ Foundations / beginner }} {{ Single course }} {{ 30 min or less }}

On-Demand: Introduction to messaging

8 min

{{ Admin }} English {{ Messaging }} Chat / Live Chat & Messaging Short (0-15 min) Course {{ Foundations / beginner }} {{ Single course }} {{ 30 min or less }}

On-Demand: Introduction to Talk / voice

10 min

{{ Admin }} {{ Talk }} English Talk / Voice Short (0-15 min) Course {{ Foundations / beginner }} {{ Single course }} {{ 30 min or less }}

On-Demand: Migrate from Chat to Messaging

Learn how to successfully migrate your team from Chat to Messaging

49 min

{{ Admin }} On-Demand (Free) {{ Agent Workspace }} {{ Messaging }} Chat / Live Chat & Messaging {{ Single course }} {{ Migration guides }} {{ 30 min - 1 hour }}

On-Demand: Set up Social and Business Messaging in Zendesk

Learn how you can set up Social and Business Messaging channels in Zendesk.

61 min

Product: Support Product: Chat {{ Admin }} {{ Chat }} Level 3: Skill sharpeners {{ Product feature tutorials }} On-Demand (Free) Support / Ticketing {{ Messaging }} Chat / Live Chat & Messaging Medium (15- 45 min) Course Make more of our features {{ Single course }} {{ 30 min - 1 hour }}

On-Demand: Tags

Provide your agents with helpful context using tags

52 min

Product: Support {{ Admin }} {{ Support }} Level 3: Skill sharpeners {{ Product feature tutorials }} Feature Deep Dives On-Demand (Free) Support / Ticketing Medium (15- 45 min) Course Make more of our features {{ Single course }} {{ 30 min - 1 hour }}

On-Demand: Triggers

配置和维护有效的触发workflows more efficient

70 min

Product: Support On-Demand {{ Admin }} {{ Support }} Level 3: Skill sharpeners {{ Product feature tutorials }} Feature Deep Dives Triggers On-Demand (Free) Support / Ticketing Medium (15- 45 min) Course Make more of our features {{ Single course }} {{ 30 min - 1 hour }}

On-demand: Schedules and SLAs

This course will help you use schedules and SLAs to streamline your workflows in Zendesk.

62 min

On-Demand {{ Admin }} {{ Support }} Intermediate Level 3: Skill sharpeners {{ Product feature tutorials }} Feature Deep Dives On-Demand (Free) Support / Ticketing Medium (15- 45 min) Course Make more of our features {{ Single course }} {{ 30 min - 1 hour }}

On-Demand: Ticket Forms

Learn how to capture key information with ticket forms.

46 min

On-Demand: Increase Agent Efficiency with Contextual Workspaces

Learn how to pair two features to meet a common business goal.

9 min

Product: Support {{ Admin }} {{ Support }} Level 3: Skill sharpeners {{ Product feature tutorials }} On-Demand (Free) Support / Ticketing Short (0-15 min) Course Make more of our features {{ Single course }} Goal based tutorial {{ 30 min or less }}

On-Demand: Zendesk Chat Dataset

Use the Live chat dataset to gain more visibility into your team's performance and your chat customers' experience.

31 min

Product: Chat Product: Explore {{ Admin }} {{ Chat }} {{ Explore }} Level 3: Skill sharpeners {{ Product feature tutorials }} Feature Deep Dives On-Demand (Free) Explore / Reporting & Analytics Chat / Live Chat & Messaging Medium (15- 45 min) Course Make more of our features {{ Single course }} {{ Analyst }} {{ 30 min - 1 hour }}

On-Demand: Zendesk Support Dataset

Learn the Support dataset and how to customize it to meet your needs in your Explore reporting.

42 min

Product: Explore {{ Admin }} {{ Explore }} Level 3: Skill sharpeners {{ Product feature tutorials }} Feature Deep Dives On-Demand (Free) Support / Ticketing Explore / Reporting & Analytics Medium (15- 45 min) Course Make more of our features {{ Single course }} {{ Analyst }} {{ 30 min - 1 hour }}

On-Demand: Zendesk Talk Dataset

Use the Talk dataset to gain more visibility into your team's performance and your voice customers' experience.

36 min

Product: Talk Product: Explore {{ Admin }} {{ Talk }} {{ Explore }} Level 3: Skill sharpeners {{ Product feature tutorials }} Feature Deep Dives On-Demand (Free) Explore / Reporting & Analytics Talk / Voice Medium (15- 45 min) Course Make more of our features {{ Single course }} {{ Analyst }} {{ 30 min - 1 hour }}

On-Demand: Zendesk Chat for Agents, I

Learn how to provide great customer service with Chat.

On-Demand {{ Agent }} {{ Chat }} {{ German }} {{ French }} {{ Japanese }} {{ Portuguese }} {{ Spanish }} On-Demand (Free) Chat / Live Chat & Messaging {{ Foundations / beginner }} {{ Single course }}

Talk / voice Learning Path

Learn how to use your voice channel to speak directly with customers with calls and text messaging.

3 Courses

{{ Admin }} {{ Talk }} {{ German }} {{ French }} {{ Japanese }} {{ Portuguese }} {{ Spanish }} {{ Learning path }} {{ Foundations / beginner }} {{ 1 - 2 hours }}

On-Demand: Build an App and Start to Work with the Zendesk API

Learn how to extend your Zendesk with a custom-built app.

42 min

On-Demand {{ Developer }} English On-Demand (Free) {{ Foundations / beginner }} {{ Single course }} {{ Developer Platform }} {{ 30 min - 1 hour }}

On-Demand: Introduction to Zendesk Integration Services (ZIS)

New to building Zendesk integrations? Start here to learn the key features of ZIS.

14 min

{{ Admin }} {{ Developer }} English {{ Foundations / beginner }} {{ Single course }} {{ Developer Platform }} {{ 30 min or less }} Platform/ Integrations

Messaging Learning Path

Learn how to use messaging to connect with your customers on the web, mobile, and social apps.

3 Courses

{{ Admin }} {{ German }} {{ French }} {{ Japanese }} {{ Portuguese }} {{ Spanish }} {{ Learning path }} {{ Messaging }} {{ Foundations / beginner }} {{ 30 min - 1 hour }}

Sunshine Conversations for Developers Learning Path

Develop custom messaging solutions with Sunshine Conversations

4 Courses

Grundlegende Unterstützung

Konfigurieren Sie grundlegenden E-Mail-Support für Ihre Agenten und Ihr Unternehmen.

5 Courses

On-Demand: Einführung in Guide/Self-Service

10 min

On-Demand: Zendesk Support Administrator Certification Preparation Course

This course will help you prepare for the Zendesk Support Administrator Expert Exam.

1 hr 24 min

Guide / self-service Learning Path

Deliver best-in-class self-service and empower your agents with a knowledge base.

5 Courses

{{ Admin }} {{ Guide }} {{ German }} {{ French }} {{ Japanese }} {{ Portuguese }} {{ Spanish }} {{ Learning path }} {{ Foundations / beginner }} {{ 2+ hours }}

On-Demand: Introduction to Sunshine Conversations for Developers

9 min

On-Demand: Einführung in Explore/Analysen

15 min

Certification: Examen para analista de la experiencia del cliente de Zendesk Explore

Obtenga la certificación de Explore, la solución de informes y análisis de Zendesk.

$350

Certification {{ Admin }} {{ Explore }} {{ Certification Exam }}

On-Demand: Zendesk Chat für Administratoren, I mit Arbeitsbereich für Agenten

Sind Sie ein neuer Zendesk-Kunde, der Chat mit dem Arbeitsbereich für Agenten verwendet? Dies ist der beste Ausgangspunkt.

46 min

On-Demand: Einführung in Talk/Voice

10 min

Certification: Zendesk Talk Specialist Exam

Get Certified in Zendesk's Voice solution, Talk.

$199

{{ Admin }} {{ Talk }} {{ Certification Exam }} hide-score

Certification: Zendesk Guide Specialist Exam

Get Certified in Zendesk's Help center solution, Guide.

$199

{{ Admin }} {{ Guide }} {{ Certification Exam }} hide-score

On-Demand: Build a Custom Integration With ZIS

Learn how to develop your own custom Zendesk integrations.

113 min

{{ Developer }} English {{ Foundations / beginner }} {{ Single course }} {{ Developer Platform }} {{ 1 - 2 hours }}

On-Demand: Introduction aux services d’intégration Zendesk (ZIS)

你们decouvrez la创造d 'integrations zendesk亚博nbsp;? Commencez ici pour connaître les principales fonctionnalités de ZIS.

10 min

On-Demand：Zendeskインテグレーションサービス(ZIS)入門

Zendeskインテグレーションを初めて構築する場合、ZISの主な機能を学ぶ最適のコースです。

10 min

On-Demand: Introducción a Zendesk Integration Services (ZIS)

¿Es la primera vez que crea integraciones con Zendesk? Descubra las funciones clave de ZIS.

10 min

{{ Developer }} {{ Spanish }} {{ Foundations / beginner }} {{ Single course }} {{ Developer Platform }} {{ 30 min or less }}

Guide/Self-Service-Lernpfad

Stellen Sie einen hervorragenden Self-Service bereit, und unterstützen Sie Ihre Agenten mit einer Wissensdatenbank.

4 Courses

On-Demand: Introduction à la messagerie

8 min

Support básico

Configure o suporte básico por e-mail para agentes e empresas.

5 Courses

Startups III: Bringing it All Together

This path will teach you the importance of bringing each channel & part of your organization into the customer experience by leveraging context and communication

1 Course

{{ Admin }} tiletext-enroll Start-Up {{ Learning path }} {{ Foundations / beginner }} {{ 1 - 2 hours }}

On-Demand: Introduction to Foundational Support

6 min

{{ Admin }} {{ Support }} English Support / Ticketing Short (0-15 min) Course {{ Foundations / beginner }} {{ Single course }} {{ 30 min or less }}

Certification: Zendesk Support Administrator Expert Exam

Get Certified in Zendesk's ticketing solution, Support.

$350

{{ Admin }} {{ Support }} {{ Certification Exam }} hide-score

Explore/分析のラーニングパス

分析を使用してレポートデータを理解しレポートデータを基に行動する方法を学習します

2 Courses

Ruta de aprendizaje sobre el análisis/Explore

Aprenda a usar el análisis para comprender los datos de sus informes y actuar en función de ellos

2 Courses

Caminho de aprendizado do Talk/voz

Aprenda a usar seu canal de voz para falar diretamente com os clientes em chamadas e mensagens de texto.

2 Courses

On-Demand: Zendesk Chat para administradores I con Espacio de trabajo de agente

¿Es un cliente nuevo de Zendesk que usa el chat con el Espacio de trabajo de agente por primera vez? Este es el lugar ideal para comenzar.

46 min

On-Demand: Zendesk Support for Agents

43 min

On-Demand {{ Agent }} {{ Support }} On-Demand (Free) Support / Ticketing {{ Agent Workspace }} {{ Foundations / beginner }} {{ Single course }}

Foundational Support Learning Path

Configure foundational email support for your agents and business.

6 Courses

On-Demand: Zendesk Talk for Agents

46 min

On-Demand {{ Agent }} {{ Talk }} On-Demand (Free) Talk / Voice {{ Foundations / beginner }} {{ Single course }}

On-Demand: Intro to Sunshine Conversations for Admins

{{ Admin }} {{ Foundations / beginner }} {{ Single course }} {{ Developer Platform }} {{ 30 min or less }} Platform/ Integrations

Talk/Voice-Lernpfad

Lernen Sie, wie Sie mit Ihrem Voice-Kanal direkt mit Kunden per Anruf und Text kommunizieren.

2 Courses

Ruta de aprendizaje de Talk/Voz

Aprenda a usar el canal de voz para hablar directamente con los clientes a través de llamadas y mensajes de texto.

2 Courses

Ruta de aprendizaje de agente omnicanal

Aprenda a interactuar con los clientes a través de varios canales usando el Espacio de trabajo de agente

5 Courses

{{ Agent }} {{ Support }} {{ Talk }} {{ Learning path }} {{ Agent Workspace }} {{ Messaging }} {{ Foundations / beginner }}

Parcours d’apprentissage Talk/Centre d’appels

Apprenez à utiliser votre canal de centre d’appels pour parler directement avec vos clients via des appels et des SMS.

2 Courses

On-Demand: Zendesk Chat pour les administrateurs, I avec Espace de travail d’agent

Vous êtes un nouveau client Zendesk qui commence à utiliser Chat avec l’espace de travail d’agent ? Vous êtes au bon endroit pour vous lancer.

46 min

Assistance fondamentale

Configurez l’assistance par e-mail fondamentale pour vos agents et votre entreprise.

5 Courses

Parcours d’apprentissage Explore/Analyses

Apprenez à utiliser les analyses pour comprendre les données de vos rapports et vous appuyer dessus pour passer à l’action.

2 Courses

Zendesk Overview: Chat

Learn how our Live chat solution can facilitate your conversation with your customers.

11 min

{{ Admin }} {{ Chat }} {{ German }} {{ French }} English 概述视频 Introductory {{ Japanese }} {{ Portuguese }} {{ Spanish }} On-Demand (Free) Chat / Live Chat & Messaging Short (0-15 min) {{ Single course }} {{ 30 min or less }}

Parcours d’apprentissage Guide/Self-service

Fournissez un self-service d’excellente qualité et dotez vos agents d’une base de connaissances.

4 Courses

On-Demand: Automations

Learn to automations alongside other business rules.

76 min

Product: Support {{ Admin }} {{ Support }} Level 3: Skill sharpeners {{ Product feature tutorials }} Feature Deep Dives Automations On-Demand (Free) Support / Ticketing Medium (15- 45 min) Course Make more of our features {{ Single course }} {{ 30 min - 1 hour }}

Caminho de aprendizado do agente omnichannel

Aprenda a interagir com os clientes por meio de diversos canais usando o Espaço de trabalho do agente

5 Courses

基本的なSupport

エージェントとビジネスのために基本的なメールサポートを設定します

5 Courses

Talk/音声通話のラーニングパス

音声通話チャネルを使ってコールやテキストメッセージでカスタマーと直接会話する方法を学習します

3 Courses

On-Demand: Messaging Dataset tutorial

27 min

On-Demand: Zendesk Chat for Admins, I

Are you a new Zendesk Live chat customer? This is the best place to start.

1 hr 2 min

On-Demand {{ Admin }} {{ Chat }} English Introductory On-Demand (Free) Chat / Live Chat & Messaging Long (45 + min) Course {{ Foundations / beginner }} {{ Single course }}

On-Demand：エージェントワークスペースで使用するZendesk Chat管理者向けコースⅠ

エージェントワークスペースでChatを初めて使用する方に最適のコースです。

46 min

On-Demand: Answer Bot Dataset

26 min

{{ Admin }} {{ Explore }} {{ Product feature tutorials }} {{ Single course }} {{ 30 min or less }} Single course

Startups II: Customizing the Experience

This path will teach how you will be able to customize, extend and automate the use of your Zendesk instance, along with enabling added productivity and efficiency tools for team use

9 Courses

{{ Admin }} tiletext-enroll Start-Up {{ Learning path }} {{ Foundations / beginner }} {{ 1 - 2 hours }}

On-Demand: Upgrade to Agent Workspace (for admins)

Get ready to upgrade to Agent Workspace

53 min

Role: Admin {{ Admin }} {{ German }} {{ French }} {{ Japanese }} {{ Portuguese }} {{ Spanish }} On-Demand (Free) {{ Agent Workspace }} Medium (15- 45 min) Course {{ Foundations / beginner }} {{ Single course }} {{ Migration guides }} {{ 30 min - 1 hour }}

Startups I: Hit the Ground Running

This path will show you the foundational concepts needed to add, manage and track customer requests, along with leveraging a knowledge base to scale customer and employee needs

9 Courses

{{ Admin }} tiletext-enroll Start-Up {{ Learning path }} {{ Foundations / beginner }} {{ 1 - 2 hours }}

Explore / analytics Learning Path

Learn how to use analytics to understand and act on your reporting data

3 Courses

{{ Admin }} {{ Explore }} {{ German }} {{ French }} {{ Japanese }} {{ Portuguese }} {{ Spanish }} {{ Learning path }} {{ Foundations / beginner }} {{ Analyst }} {{ 2+ hours }}

Sell for Admins Learning Path

Learn how to successfully implement Zendesk's CRM solution, Sell

5 Courses

On-Demand: Zendesk Chat for Admins, I with Agent Workspace

Are you a new Zendesk customer using Chat with Agent Workspace? This is the best place to start.

46 min

{{ Admin }} {{ Chat }} {{ German }} {{ French }} English {{ Japanese }} {{ Portuguese }} {{ Spanish }} On-Demand (Free) {{ Agent Workspace }} Chat / Live Chat & Messaging Medium (15- 45 min) Course {{ Foundations / beginner }} {{ Single course }} {{ 30 min - 1 hour }}

Omnichannel Agent Learning Path

Learn how to engage with customers through multiple channels using Agent Workspace

6 Courses

{{ Agent }} {{ Support }} {{ Talk }} {{ Learning path }} {{ Agent Workspace }} {{ Messaging }} {{ Foundations / beginner }}

Zendesk Overview: The Zendesk Developer Platform

See how admins and developers can use our platform tools to customize their Zendesk instance.

12 min

Free Resources {{ Admin }} {{ Developer }} 概述视频 On-Demand (Free) {{ Foundations / beginner }} {{ Single course }} {{ Developer Platform }} {{ 30 min or less }}

Certification: Zendesk App Developer I Expert Exam

Become a Certified Zendesk App Developer I.

$350

{{ Developer }} {{ Certification Exam }} hide-score {{ Developer Platform }}

Zendesk Specialist Certification Bundle (Guide, Chat, Talk, & Omnichannel Agent Specialist)

Specialist Certification bundle - Certifications at a 15% discount if bought in bulk

$499

Certification Level 4: Certification {{ Certification Exam }} Certification Exam Bundles Chat / Live Chat & Messaging

On-Demand: Einführung in Messaging

8 min

Certification: Zendesk Chat Specialist Exam

Get Certified in Zendesk's Live chat solution.

$199

{{ Admin }} {{ Chat }} {{ Certification Exam }} hide-score

On-Demand: Introduction to Zendesk for Agents

9 min

On-Demand {{ Agent }} {{ Foundations / beginner }} {{ 30 min or less }}

Zendesk Omnichannel Agent Specialist Certification Prep Path

2 Resources

Certification: Zendesk Explore CX Analyst Expert Exam

Get Certified in Zendesk's reporting & analytics solution, Explore.

$350

{{ Admin }} {{ Explore }} {{ Certification Exam }} hide-score {{ Analyst }}

On-Demand: Introdução ao Zendesk Integration Services (ZIS)

Novo na criação de integrações do Zendesk? Comece aqui para aprender os principais recursos do ZIS.

10 min

On-Demand: Einführung in Zendesk für Agenten

9 min

Lernpfad zum Thema „Omnichannel“

Lernen Sie, wie Sie mit dem Arbeitsbereich für Agenten mit Kunden auf mehreren Kanälen interagieren.

5 Courses

On-Demand: Zendesk Chat para administradores, I com Espaço de trabalho do agente

Você é um cliente novo no Zendesk usando o Chat com o Espaço de trabalho do agente? Este é o melhor lugar para começar.

46 min

On-Demand: Einführung in Zendesk Integration Services (ZIS)

Das Erstellen von Zendesk-Integrationen ist für Sie neu? Beginnen Sie hier, um die Hauptfunktionen von ZIS kennenzulernen.

10 min

{{ Admin }} {{ Developer }} {{ German }} {{ Foundations / beginner }} {{ Single course }} {{ Developer Platform }} {{ 30 min or less }}

On-Demand：Guide/セルフサービスの概要

10 min

On-Demand：Zendeskヘルプセンターを使ったカスタマーのセルフサービスの支援

46 min

On-Demand：ナレッジベースを使ったクラス最高のセルフサービスの提供とエージェントの支援

1 hr 3 min

On-Demand：コミュニティを使ったカスタマーの会話とエンゲージメントのサポート

28 min

On-Demand: Introducción a Guide/autoservicio

10 min

On-Demand: Logre que los clientes resuelvan los problemas por su cuenta con el Centro de ayuda de Zendesk

46 min

On-Demand: Ofrezca el mejor autoservicio y ayude a sus agentes con una base de conocimientos

1 hr 3 min

On-Demand: Promueva las conversaciones con los clientes y la interacción con una comunidad

28 min

On-Demand: Introduction à Zendesk pour les agents

9 min

On-Demand: Découverte des bases de Zendesk

26 min

On-Demand: Zendesk Support pour les agents

43 min

On-Demand: Messagerie Zendesk pour les agents

On-Demand: Zendesk Talk pour les agents

46 min

Zendesk Talk Specialist Study Guide

Exam details, exam topics, and preparation resources for the Zendesk Explore CX Analyst Exam

On-Demand: Zendesk Talk Specialist Certification Practice Test

Gauge your readiness for the Zendesk Talk Specialist Certification Exam

Product: Talk Level 4: Certification Certification Practice Exam Talk / Voice

On-Demand: Introducción a Talk/voz

10 min

On-Demand: Hable directamente con los clientes y ofrezca soluciones personalizadas con voz

1 hr 9 min

On-Demand：音声通話を使ってカスタマーに直接話しかけ、パーソナライズされたソリューションを提供

1 hr 9 min

Talk /音声通話ラーニングパスクイズ

On-Demand：Talk / 音声通話入門

10 min

On-Demand: Mit Analysen den Erfolg Ihres Teams messen und die Effizienz verbessern

1 hr 48 min

On-Demand: Introduction à Explore/aux analyses

15 min

On-Demand: Évaluation de la réussite de votre équipe et amélioration de son efficacité grâce aux analyses

1 hr 48 min

Zendesk Support Administrator Expert Study Guide

Exam details, exam topics, and preparation resources for the Zendesk Support Administrator Exam.

On-Demand: Zendesk Support Administrator Expert Certification Practice Test

Gauge your readiness for the Zendesk Support Administrator Expert Certification Exam

On-Demand {{ Admin }} English Level 4: Certification Certification Practice Exam Support / Ticketing

On-Demand: Introducción al soporte fundamental

6 min

On-Demand: Configure Support, la solución de gestión de tickets, para lograr el éxito de los agentes

1 hr 5 min

On-Demand: Configure los aspectos básicos de la solución de gestión de tickets de los agentes

1 hr 9 min

On-Demand: Automatice los flujos de trabajo de tickets de atención al cliente

35 min

On-Demand: Administre a los clientes de manera más eficiente

Talk / voice Learning Path Quiz

{{ Admin }} {{ Talk }} {{ Foundations / beginner }} Quiz

On-Demand: Speak directly to customers and deliver personalized solutions with voice

1 hr 9 min

亚博Zendesk探索CX Analyst Expert Study Guide

Exam details, exam topics, and preparation resources for the Zendesk Explore CX Analyst Exam

On-Demand: Zendesk Explore CX Analyst Expert Certification Practice Test

Gauge your readiness for the Zendesk Explore CX Analyst Expert Certification Exam

Product: Explore {{ Admin }} 亚博Zendesk探索, I + II Level 4: Certification Certification Practice Exam Explore / Reporting & Analytics

On-Demand：基本サポートの概要

6 min

On-Demand：エージェントの成功に役立つSupportチケット管理ソリューションの設定

1 hr 5 min

On-Demand：エージェント向けチケット管理基本設定

1 hr 9 min

On-Demand：カスタマーサービスのチケットワークフローの自動化

35 min

On-Demand：顧客管理の効率化

Messaging learning path quiz

{{ Admin }} {{ Messaging }} {{ Foundations / beginner }} Quiz

On-Demand: Use messaging to connect with your customers everywhere

97 min

Startups Guide: Activating your Account

Just got approved to the Zendesk for Startups program? Congrats! Start here to get you account activated

3 min

Startups Guide: Zendesk Support

Introduction into Zendesk's core Support product outlining key steps needed to get up and running

14 min

点播:配置代理票务的必需品

1 hr 9 min

{{ Admin }} {{ Support }} Support / Ticketing {{ Foundations / beginner }} {{ Single course }}

On-Demand: Empower customers to self-serve with a Zendesk help center

46 min

{{ Admin }} {{ Guide }} Guide / Help Center Course {{ Foundations / beginner }} {{ Single course }} {{ 30 min - 1 hour }}

Startups Guide: Zendesk Guide

Introduction to Self Service and administrative steps from start to finish to use your Help Center & Knowledge Base

9 min

An Overview of Apps for Startups

With the right apps, you can provide faster service and reduce customer effort. Get started with these app recommendations for startups.

10 min

On-Demand: Kunden mit einem Zendesk Help Center zum Self-Service verhelfen

46 min

On-Demand: Stellen Sie einen hervorragenden Self-Service bereit, und unterstützen Sie Ihre Agenten mit einer Wissensdatenbank

1 hr 3 min

On-Demand: Kundenkonversationen und die Interaktion mit einer Community unterstützen

28 min

On-Demand: Introducción a Zendesk para agentes

9 min

On-Demand: Conozca los conceptos básicos de Zendesk

26 min

On-Demand: Zendesk Support para agentes

43 min

On-Demand: Mensajería de Zendesk para agentes

On-Demand: Zendesk Talk para agentes

46 min

On-Demand: Fale diretamente com os clientes e forneça soluções personalizadas com voz

1 hr 9 min

On-Demand: Introdução ao Talk/voz

10 min

On-Demand：エージェント向けZendesk入門コース

9 min

On-Demand: Zendeskの基本の概要

26 min

On-Demand: Zendesk Supportエージェント向けコース

43 min

On Demand：Zendeskメッセージングエージェント向けコース

On-Demand：Zendesk Talkエージェント向けコース

46 min

On-Demand: Sprechen Sie direkt mit Kunden, und liefern Sie personalisierte Lösungen per Voice

1 hr 9 min

Zendesk Chat Specialist Study Guide

Exam details, exam topics, and preparation resources for the Zendesk Chat Specialist Exam

On-Demand: Zendesk Chat Specialist Certification Practice Test

Gauge your readiness for the Zendesk Chat Specialist Certification Exam

Product: Chat {{ Chat }} Level 4: Certification Certification Practice Exam Chat / Live Chat & Messaging

On-Demand: Mida el éxito de su equipo y mejore la eficiencia con el análisis

1 hr 48 min

On-Demand: Introducción a Explore/análisis

15 min

Zendesk Omnichannel Agent Specialist Study Guide

Exam details, exam topics, and preparation resources for the Zendesk Omnichannel Agent Specialist Certification Exam

On-Demand: Zendesk Omnichannel Agent Specialist Certification Practice Test

Gauge your readiness for the Zendesk Omnichannel Agent Specialist Certification Exam

创业指南:Omnichannel设置

Learn how to create seamless customer experiences by using an "Omnichannel" approach to customer support

18 min

On-Demand: Introdução ao Explore/análise

15 min

On-Demand: Avalie o sucesso de sua equipe e melhore a eficiência com análises

1 hr 48 min

Sunshine Conversations Learning Path Quiz

{{ Developer }} {{ Foundations / beginner }} Quiz {{ Developer Platform }}

On-Demand: Transfer conversations between systems with the Switchboard API

114 min

{{ Developer }} English {{ Single course }} {{ Developer Platform }} {{ 1 - 2 hours }}

On-Demand: Engage in one conversation across every channel with Sunshine Conversations

26 min

On-Demand: Import data into Sell for additional context

34 min

On-Demand: Incorporate tools to optimize your team’s workflow

25 min

On-Demand: Configure Sell to reflect your sales process

Learn how to successfully implement Zendesk's CRM solution, Sell.

54 min

{{ Admin }} Self-Starter {{ Sell }} Product: Sell On-Demand (Free) Sell / Sales CRM Long (45 + min) Course {{ Foundations / beginner }} {{ Sales Teams }} {{ Single course }} {{ 2+ hours }}

Sell for Admins Learning Path Quiz

On-Demand：Explore/分析の概要

15 min

On-Demand：分析機能を使ったチームの成功の測定と効率の改善

1 hr 48 min

On-Demand: Support-Ticketlösung einrichten, damit Agenten erfolgreich arbeiten können

1 hr 5 min

On-Demand: Grundlagen zum Konfigurieren von Tickets für Agenten

1 hr 9 min

On-Demand: Ticket-Workflows für den Kundenservice automatisieren

35 min

On-Demand: Kunden effizienter verwalten

On-Demand: Introdução ao suporte básico

6 min

On-Demand: Configure sua solução de tickets de suporte para o sucesso dos agentes

1 hr 5 min

On-Demand: Configurar os itens básicos dos tickets do agente

1 hr 9 min

On-Demand: Automatize seus fluxos de trabalho de tickets de atendimento ao cliente

35 min

On-Demand: Gerencie seus clientes com mais eficiência

43 min

Omnichannel Agent Learning Path Quiz

On-Demand: Get to know Zendesk basics

26 min

On-Demand {{ Agent }} {{ Support }} {{ Foundations / beginner }} {{ 30 min - 1 hour }}

On-Demand: Introduction à Guide/self-service

10 min

On-Demand: Création d’un centre d’aide Zendesk pour permettre à vos clients de s’auto-assister

46 min

点播:评论傻人rnir un self-service d’excellente qualité et doter vos agents d’une base de connaissances

1 hr 3 min

On-Demand: Comment encourager les conversations entre clients et l’engagement avec une communauté

28 min

On-Demand: Create leads, contacts and deals to manage sales activities

41 min

{{ Agent }} {{ Sell }} Product: Sell On-Demand (Free) Sell / Sales CRM {{ Foundations / beginner }} {{ Single course }} {{ 1 - 2 hours }}

On-Demand: Add channels to talk to your customers directly from Sell

25 min

On-Demand: Measure sales performance with analytics

11 min

Sell for users Learning Path Quiz

On-Demand: Introdução ao Guide/autoatendimento

10 min

On-Demand: Capacite os clientes para o autoatendimento com uma Central de Ajuda do Zendesk

46 min

On-Demand: Ofereça o melhor autoatendimento da categoria e capacite seus agentes com uma base de conhecimento

1 hr 3 min

On-Demand: Ofereça suporte às conversas dos clientes e à interação com uma comunidade

28 min

Guide / self-service Learning Path Quiz

{{ Admin }} {{ Guide }} {{ Foundations / beginner }} Quiz

On-Demand: Support customers conversations and engagement with a community

28 min

{{ Admin }} {{ Guide }} Guide / Help Center Course {{ Foundations / beginner }} {{ Single course }} {{ 30 min - 1 hour }}

On-Demand: Deliver best-in-class self-service and empower your agents with a knowledge base

1 hr 3 min

{{ Admin }} {{ Guide }} English Guide / Help Center Course {{ Foundations / beginner }} {{ Single course }} {{ 1 - 2 hours }}

On-Demand: Grundlagen von Zendesk

26 min

On-Demand: Zendesk Support für Agenten

43 min

On-Demand: Zendesk Messaging für Agenten

On-Demand: Zendesk Talk für Agenten

46 min

On-Demand: Introduction à Talk/au centre d’appels

10 min

On-Demand: Comment parler directement aux clients et leur proposer des solutions personnalisées avec le centre d’appels

1 hr 9 min

On-Demand: Set your support ticketing solution up for agent success

1 hr 5 min

{{ Admin }} {{ Support }} Support / Ticketing {{ Foundations / beginner }} {{ Single course }} {{ 1 - 2 hours }}

On-Demand: Automate your customer service ticketing workflows

35 min

On-Demand: Manage your customers more efficiently

43 min

Foundational Support Learning Path Quiz

{{ Admin }} {{ Support }} {{ Foundations / beginner }} Quiz

On-Demand: Mensagens do Zendesk para agentes

On-Demand: Zendesk Support para agentes

43 min

On-Demand: Zendesk Talk para agentes

46 min

On-Demand: Introdução ao Zendesk para agentes

9 min

On-Demand: Conheça os recursos básicos do Zendesk

26 min

Zendesk App Developer I Expert Study Guide

Exam details, exam topics, and preparation resources for the Zendesk App Developer I Expert Exam

On-Demand: Zendesk App Developer I Expert Certification Practice Test

Gauge your readiness for the Zendesk App Developer I Expert Certification Exam

On-Demand {{ Admin }} English Level 4: Certification Certification Practice Exam

Startups Guide: Zendesk Explore

Getting customer data should be easy! Learn more how Zendesk Explore enables businesses to get the information they need to make key business decisions and improve their CX

8 min

On-Demand: Measure your team's success and improve efficiency with analytics

1 hr 48 min

Startups Guide: Zendesk Sell

Learn the ins and outs of Zendesk's very own sales automation tool, from set up all the way to getting your first customers

18 min

{{ Sell }} Sell / Sales CRM

Explore / analytics learning path quiz

{{ Admin }} {{ Explore }} {{ Foundations / beginner }} Quiz {{ Analyst }}

On-Demand: Introduction à l’assistance fondamentale

6 min

On-Demand: Configuration de votre solution de gestion des tickets d’assistance pour aider vos agents à réussir

1 hr 5 min

On-Demand: Configuration des éléments essentiels pour la gestion des tickets par les agents

1 hr 9 min

On-Demand: Automatisation de vos workflows de gestion des tickets de service client

35 min

On-Demand: Gestion plus efficace de vos clients

Zendesk Guide Specialist Study Guide

Exam details, exam topics, and preparation resources for the Zendesk Guide Specialist Exam

On-Demand: Zendesk Guide Specialist Certification Practice Test

Gauge your readiness for the Zendesk Guide Specialist Certification Exam

Role: Admin {{ Admin }} Level 4: Certification Certification Practice Exam Guide / Help Center

On-Demand：Guide/セルフサービスの概要

10 min

On-Demand：Zendeskヘルプセンターを使ったカスタマーのセルフサービスの支援

46 min

On-Demand：ナレッジベースを使ったクラス最高のセルフサービスの提供とエージェントの支援

1 hr 3 min

On-Demand：コミュニティを使ったカスタマーの会話とエンゲージメントのサポート

28 min

On-Demand: Introducción a Guide/autoservicio

10 min

On-Demand: Logre que los clientes resuelvan los problemas por su cuenta con el Centro de ayuda de Zendesk

46 min

On-Demand: Ofrezca el mejor autoservicio y ayude a sus agentes con una base de conocimientos

1 hr 3 min

On-Demand: Promueva las conversaciones con los clientes y la interacción con una comunidad

28 min

On-Demand: Introduction à Zendesk pour les agents

9 min

On-Demand: Découverte des bases de Zendesk

26 min

On-Demand: Zendesk Support pour les agents

43 min

On-Demand: Messagerie Zendesk pour les agents

On-Demand: Zendesk Talk pour les agents

46 min

Zendesk Talk Specialist Study Guide

Exam details, exam topics, and preparation resources for the Zendesk Explore CX Analyst Exam

On-Demand: Zendesk Talk Specialist Certification Practice Test

Gauge your readiness for the Zendesk Talk Specialist Certification Exam

Product: Talk Level 4: Certification Certification Practice Exam Talk / Voice

On-Demand: Introducción a Talk/voz

10 min

On-Demand: Hable directamente con los clientes y ofrezca soluciones personalizadas con voz

1 hr 9 min

On-Demand：音声通話を使ってカスタマーに直接話しかけ、パーソナライズされたソリューションを提供

1 hr 9 min

Talk /音声通話ラーニングパスクイズ

On-Demand：Talk / 音声通話入門

10 min

On-Demand: Einführung in Explore/Analysen

15 min

On-Demand: Mit Analysen den Erfolg Ihres Teams messen und die Effizienz verbessern

1 hr 48 min

On-Demand: Introduction à Explore/aux analyses

15 min

On-Demand: Évaluation de la réussite de votre équipe et amélioration de son efficacité grâce aux analyses

1 hr 48 min

Zendesk Support Administrator Expert Study Guide

Exam details, exam topics, and preparation resources for the Zendesk Support Administrator Exam.

On-Demand: Zendesk Support Administrator Expert Certification Practice Test

Gauge your readiness for the Zendesk Support Administrator Expert Certification Exam

On-Demand {{ Admin }} English Level 4: Certification Certification Practice Exam Support / Ticketing

On-Demand: Zendesk Support Administrator Certification Preparation Course

This course will help you prepare for the Zendesk Support Administrator Expert Exam.

1 hr 24 min

On-Demand: Introducción al soporte fundamental

6 min

On-Demand: Configure Support, la solución de gestión de tickets, para lograr el éxito de los agentes

1 hr 5 min

On-Demand: Configure los aspectos básicos de la solución de gestión de tickets de los agentes

1 hr 9 min

On-Demand: Automatice los flujos de trabajo de tickets de atención al cliente

35 min

On-Demand: Administre a los clientes de manera más eficiente

Talk / voice Learning Path Quiz

{{ Admin }} {{ Talk }} {{ Foundations / beginner }} Quiz

On-Demand: Introduction to Talk / voice

10 min

{{ Admin }} {{ Talk }} English Talk / Voice Short (0-15 min) Course {{ Foundations / beginner }} {{ Single course }} {{ 30 min or less }}

On-Demand: Speak directly to customers and deliver personalized solutions with voice

1 hr 9 min

亚博Zendesk探索CX Analyst Expert Study Guide

Exam details, exam topics, and preparation resources for the Zendesk Explore CX Analyst Exam

On-Demand: Zendesk Explore CX Analyst Expert Certification Practice Test

Gauge your readiness for the Zendesk Explore CX Analyst Expert Certification Exam

Product: Explore {{ Admin }} 亚博Zendesk探索, I + II Level 4: Certification Certification Practice Exam Explore / Reporting & Analytics

On-Demand：基本サポートの概要

6 min

On-Demand：エージェントの成功に役立つSupportチケット管理ソリューションの設定

1 hr 5 min

On-Demand：エージェント向けチケット管理基本設定

1 hr 9 min

On-Demand：カスタマーサービスのチケットワークフローの自動化

35 min

On-Demand：顧客管理の効率化

Messaging learning path quiz

{{ Admin }} {{ Messaging }} {{ Foundations / beginner }} Quiz

On-Demand: Introduction to messaging

8 min

{{ Admin }} English {{ Messaging }} Chat / Live Chat & Messaging Short (0-15 min) Course {{ Foundations / beginner }} {{ Single course }} {{ 30 min or less }}

On-Demand: Use messaging to connect with your customers everywhere

97 min

On-Demand: Ticket Forms

Learn how to capture key information with ticket forms.

46 min

Startups Guide: Activating your Account

Just got approved to the Zendesk for Startups program? Congrats! Start here to get you account activated

3 min

Startups Guide: Zendesk Support

Introduction into Zendesk's core Support product outlining key steps needed to get up and running

14 min

点播:配置代理票务的必需品

1 hr 9 min

{{ Admin }} {{ Support }} Support / Ticketing {{ Foundations / beginner }} {{ Single course }}

On-Demand: Empower customers to self-serve with a Zendesk help center

46 min

{{ Admin }} {{ Guide }} Guide / Help Center Course {{ Foundations / beginner }} {{ Single course }} {{ 30 min - 1 hour }}

On-Demand: Introduction to Guide / self-service

10 min

{{ Admin }} {{ Guide }} English Guide / Help Center Short (0-15 min) Course {{ Foundations / beginner }} {{ Single course }} {{ 30 min or less }}

On-Demand: Introduction to Foundational Support

6 min

{{ Admin }} {{ Support }} English Support / Ticketing Short (0-15 min) Course {{ Foundations / beginner }} {{ Single course }} {{ 30 min or less }}

Startups Guide: Zendesk Guide

Introduction to Self Service and administrative steps from start to finish to use your Help Center & Knowledge Base

9 min

An Overview of Apps for Startups

With the right apps, you can provide faster service and reduce customer effort. Get started with these app recommendations for startups.

10 min

On-Demand: Einführung in Guide/Self-Service

10 min

On-Demand: Kunden mit einem Zendesk Help Center zum Self-Service verhelfen

46 min

On-Demand: Stellen Sie einen hervorragenden Self-Service bereit, und unterstützen Sie Ihre Agenten mit einer Wissensdatenbank

1 hr 3 min

On-Demand: Kundenkonversationen und die Interaktion mit einer Community unterstützen

28 min

On-Demand: Introducción a Zendesk para agentes

9 min

On-Demand: Conozca los conceptos básicos de Zendesk

26 min

On-Demand: Zendesk Support para agentes

43 min

On-Demand: Mensajería de Zendesk para agentes

On-Demand: Zendesk Talk para agentes

46 min

On-Demand: Fale diretamente com os clientes e forneça soluções personalizadas com voz

1 hr 9 min

On-Demand: Introdução ao Talk/voz

10 min

On-Demand：エージェント向けZendesk入門コース

9 min

On-Demand: Zendeskの基本の概要

26 min

On-Demand: Zendesk Supportエージェント向けコース

43 min

On Demand：Zendeskメッセージングエージェント向けコース

On-Demand：Zendesk Talkエージェント向けコース

46 min

On-Demand: Einführung in Talk/Voice

10 min

On-Demand: Sprechen Sie direkt mit Kunden, und liefern Sie personalisierte Lösungen per Voice

1 hr 9 min

Zendesk Chat Specialist Study Guide

Exam details, exam topics, and preparation resources for the Zendesk Chat Specialist Exam

On-Demand: Zendesk Chat for Admins, I

Are you a new Zendesk Live chat customer? This is the best place to start.

1 hr 2 min

On-Demand {{ Admin }} {{ Chat }} English Introductory On-Demand (Free) Chat / Live Chat & Messaging Long (45 + min) Course {{ Foundations / beginner }} {{ Single course }}

On-Demand: Zendesk Chat Specialist Certification Practice Test

Gauge your readiness for the Zendesk Chat Specialist Certification Exam

Product: Chat {{ Chat }} Level 4: Certification Certification Practice Exam Chat / Live Chat & Messaging

On-Demand: Mida el éxito de su equipo y mejore la eficiencia con el análisis

1 hr 48 min

On-Demand: Introducción a Explore/análisis

15 min

Zendesk Omnichannel Agent Specialist Study Guide

Exam details, exam topics, and preparation resources for the Zendesk Omnichannel Agent Specialist Certification Exam

On-Demand: Zendesk Omnichannel Agent Specialist Certification Practice Test

Gauge your readiness for the Zendesk Omnichannel Agent Specialist Certification Exam

创业指南:Omnichannel设置

Learn how to create seamless customer experiences by using an "Omnichannel" approach to customer support

18 min

On-Demand: Introdução ao Explore/análise

15 min

On-Demand: Avalie o sucesso de sua equipe e melhore a eficiência com análises

1 hr 48 min

Sunshine Conversations Learning Path Quiz

{{ Developer }} {{ Foundations / beginner }} Quiz {{ Developer Platform }}

On-Demand: Transfer conversations between systems with the Switchboard API

114 min

{{ Developer }} English {{ Single course }} {{ Developer Platform }} {{ 1 - 2 hours }}

On-Demand: Introduction to Sunshine Conversations for Developers

9 min

On-Demand: Engage in one conversation across every channel with Sunshine Conversations

26 min

On-Demand: Import data into Sell for additional context

34 min

On-Demand: Incorporate tools to optimize your team’s workflow

25 min

On-Demand: Configure Sell to reflect your sales process

Learn how to successfully implement Zendesk's CRM solution, Sell.

54 min

{{ Admin }} Self-Starter {{ Sell }} Product: Sell On-Demand (Free) Sell / Sales CRM Long (45 + min) Course {{ Foundations / beginner }} {{ Sales Teams }} {{ Single course }} {{ 2+ hours }}

On-Demand: Introduction to Sell

Get to know the basics of using Zendesk Sell

10 min

{{ Admin }} 概述视频 {{ Sell }} Product: Sell On-Demand (Free) Sell / Sales CRM Short (0-15 min) {{ Foundations / beginner }} {{ Sales Teams }} {{ Single course }} {{ 30 min or less }}

Sell for Admins Learning Path Quiz

On-Demand：Explore/分析の概要

15 min

On-Demand：分析機能を使ったチームの成功の測定と効率の改善

1 hr 48 min

On-Demand: Einführung in die grundlegende Unterstützung

6 min

On-Demand: Support-Ticketlösung einrichten, damit Agenten erfolgreich arbeiten können

1 hr 5 min

On-Demand: Grundlagen zum Konfigurieren von Tickets für Agenten

1 hr 9 min

On-Demand: Ticket-Workflows für den Kundenservice automatisieren

35 min

On-Demand: Kunden effizienter verwalten

On-Demand: Introdução ao suporte básico

6 min

On-Demand: Configure sua solução de tickets de suporte para o sucesso dos agentes

1 hr 5 min

On-Demand: Configurar os itens básicos dos tickets do agente

1 hr 9 min

On-Demand: Automatize seus fluxos de trabalho de tickets de atendimento ao cliente

35 min

On-Demand: Gerencie seus clientes com mais eficiência

43 min

Omnichannel Agent Learning Path Quiz

On-Demand: Zendesk Support for Agents

43 min

On-Demand {{ Agent }} {{ Support }} On-Demand (Free) Support / Ticketing {{ Agent Workspace }} {{ Foundations / beginner }} {{ Single course }}

On-Demand: Zendesk Talk for Agents

46 min

On-Demand {{ Agent }} {{ Talk }} On-Demand (Free) Talk / Voice {{ Foundations / beginner }} {{ Single course }}

On-Demand: Zendesk Messaging for Agents

42 min

Role: Agent {{ Agent }} On-Demand (Free) {{ Messaging }} Chat / Live Chat & Messaging {{ Foundations / beginner }} {{ Single course }}

On-Demand: Get to know Zendesk basics

26 min

On-Demand {{ Agent }} {{ Support }} {{ Foundations / beginner }} {{ 30 min - 1 hour }}

On-Demand: Introduction to Zendesk for Agents

9 min

On-Demand {{ Agent }} {{ Foundations / beginner }} {{ 30 min or less }}

On-Demand: Introduction à Guide/self-service

10 min

On-Demand: Création d’un centre d’aide Zendesk pour permettre à vos clients de s’auto-assister

46 min

点播:评论傻人rnir un self-service d’excellente qualité et doter vos agents d’une base de connaissances

1 hr 3 min

On-Demand: Comment encourager les conversations entre clients et l’engagement avec une communauté

28 min

On-Demand: Create leads, contacts and deals to manage sales activities

41 min

{{ Agent }} {{ Sell }} Product: Sell On-Demand (Free) Sell / Sales CRM {{ Foundations / beginner }} {{ Single course }} {{ 1 - 2 hours }}

On-Demand: Introduction to Sell

Get to know the basics of using Zendesk Sell

10 min

{{ Admin }} 概述视频 {{ Sell }} Product: Sell On-Demand (Free) Sell / Sales CRM Short (0-15 min) {{ Foundations / beginner }} {{ Sales Teams }} {{ Single course }} {{ 30 min or less }}

On-Demand: Add channels to talk to your customers directly from Sell

25 min

On-Demand: Measure sales performance with analytics

11 min

Sell for users Learning Path Quiz

On-Demand: Introdução ao Guide/autoatendimento

10 min

On-Demand: Capacite os clientes para o autoatendimento com uma Central de Ajuda do Zendesk

46 min

On-Demand: Ofereça o melhor autoatendimento da categoria e capacite seus agentes com uma base de conhecimento

1 hr 3 min

On-Demand: Ofereça suporte às conversas dos clientes e à interação com uma comunidade

28 min

Guide / self-service Learning Path Quiz

{{ Admin }} {{ Guide }} {{ Foundations / beginner }} Quiz

On-Demand: Support customers conversations and engagement with a community

28 min

{{ Admin }} {{ Guide }} Guide / Help Center Course {{ Foundations / beginner }} {{ Single course }} {{ 30 min - 1 hour }}

On-Demand: Introduction to Guide / self-service

10 min

{{ Admin }} {{ Guide }} English Guide / Help Center Short (0-15 min) Course {{ Foundations / beginner }} {{ Single course }} {{ 30 min or less }}

On-Demand: Empower customers to self-serve with a Zendesk help center

46 min

{{ Admin }} {{ Guide }} Guide / Help Center Course {{ Foundations / beginner }} {{ Single course }} {{ 30 min - 1 hour }}

On-Demand: Deliver best-in-class self-service and empower your agents with a knowledge base

1 hr 3 min

{{ Admin }} {{ Guide }} English Guide / Help Center Course {{ Foundations / beginner }} {{ Single course }} {{ 1 - 2 hours }}

On-Demand: Einführung in Zendesk für Agenten

9 min

On-Demand: Grundlagen von Zendesk

26 min

On-Demand: Zendesk Support für Agenten

43 min

On-Demand: Zendesk Messaging für Agenten

On-Demand: Zendesk Talk für Agenten

46 min

On-Demand: Introduction à Talk/au centre d’appels

10 min

On-Demand: Comment parler directement aux clients et leur proposer des solutions personnalisées avec le centre d’appels

1 hr 9 min

On-Demand: Introduction to Foundational Support

6 min

{{ Admin }} {{ Support }} English Support / Ticketing Short (0-15 min) Course {{ Foundations / beginner }} {{ Single course }} {{ 30 min or less }}

点播:配置代理票务的必需品

1 hr 9 min

{{ Admin }} {{ Support }} Support / Ticketing {{ Foundations / beginner }} {{ Single course }}

On-Demand: Set your support ticketing solution up for agent success

1 hr 5 min

{{ Admin }} {{ Support }} Support / Ticketing {{ Foundations / beginner }} {{ Single course }} {{ 1 - 2 hours }}

On-Demand: Automate your customer service ticketing workflows

35 min

On-Demand: Manage your customers more efficiently

43 min

Foundational Support Learning Path Quiz

{{ Admin }} {{ Support }} {{ Foundations / beginner }} Quiz

On-Demand: Mensagens do Zendesk para agentes

On-Demand: Zendesk Support para agentes

43 min

On-Demand: Zendesk Talk para agentes

46 min

On-Demand: Introdução ao Zendesk para agentes

9 min

On-Demand: Conheça os recursos básicos do Zendesk

26 min

Zendesk Overview: The Zendesk Developer Platform

See how admins and developers can use our platform tools to customize their Zendesk instance.

12 min

Free Resources {{ Admin }} {{ Developer }} 概述视频 On-Demand (Free) {{ Foundations / beginner }} {{ Single course }} {{ Developer Platform }} {{ 30 min or less }}

Zendesk App Developer I Expert Study Guide

Exam details, exam topics, and preparation resources for the Zendesk App Developer I Expert Exam

On-Demand: Build an App and Start to Work with the Zendesk API

Learn how to extend your Zendesk with a custom-built app.

42 min

On-Demand {{ Developer }} English On-Demand (Free) {{ Foundations / beginner }} {{ Single course }} {{ Developer Platform }} {{ 30 min - 1 hour }}

On-Demand: Zendesk App Developer I Expert Certification Practice Test

Gauge your readiness for the Zendesk App Developer I Expert Certification Exam

On-Demand {{ Admin }} English Level 4: Certification Certification Practice Exam

Startups Guide: Zendesk Explore

Getting customer data should be easy! Learn more how Zendesk Explore enables businesses to get the information they need to make key business decisions and improve their CX

8 min

On-Demand: Introduction to Sell

Get to know the basics of using Zendesk Sell

10 min

{{ Admin }} 概述视频 {{ Sell }} Product: Sell On-Demand (Free) Sell / Sales CRM Short (0-15 min) {{ Foundations / beginner }} {{ Sales Teams }} {{ Single course }} {{ 30 min or less }}

On-Demand: Deliver best-in-class self-service and empower your agents with a knowledge base

1 hr 3 min

{{ Admin }} {{ Guide }} English Guide / Help Center Course {{ Foundations / beginner }} {{ Single course }} {{ 1 - 2 hours }}

On-Demand: Set your support ticketing solution up for agent success

1 hr 5 min

{{ Admin }} {{ Support }} Support / Ticketing {{ Foundations / beginner }} {{ Single course }} {{ 1 - 2 hours }}

On-Demand: Set up Social and Business Messaging in Zendesk

Learn how you can set up Social and Business Messaging channels in Zendesk.

61 min

On-Demand: Measure your team's success and improve efficiency with analytics

1 hr 48 min

Startups Guide: Zendesk Sell

Learn the ins and outs of Zendesk's very own sales automation tool, from set up all the way to getting your first customers

18 min

{{ Sell }} Sell / Sales CRM

On-Demand: Triggers

配置和维护有效的触发workflows more efficient

70 min

On-Demand: Automations

Learn to automations alongside other business rules.

76 min

On-Demand: Measure your team's success and improve efficiency with analytics

1 hr 48 min

On-Demand: Introduction to Explore / analytics

15 min

{{ Admin }} {{ Explore }} English Explore / Reporting & Analytics Short (0-15 min) Course {{ Foundations / beginner }} {{ Single course }} {{ Analyst }} {{ 30 min or less }}

Explore / analytics learning path quiz

{{ Admin }} {{ Explore }} {{ Foundations / beginner }} Quiz {{ Analyst }}

On-Demand: Introduction à l’assistance fondamentale

6 min

On-Demand: Configuration de votre solution de gestion des tickets d’assistance pour aider vos agents à réussir

1 hr 5 min

On-Demand: Configuration des éléments essentiels pour la gestion des tickets par les agents

1 hr 9 min

On-Demand: Automatisation de vos workflows de gestion des tickets de service client

35 min

On-Demand: Gestion plus efficace de vos clients

Zendesk Guide Specialist Study Guide

Exam details, exam topics, and preparation resources for the Zendesk Guide Specialist Exam

On-Demand: Zendesk Guide Specialist Certification Practice Test

Gauge your readiness for the Zendesk Guide Specialist Certification Exam

Role: Admin {{ Admin }} Level 4: Certification Certification Practice Exam Guide / Help Center

On-Demand：Guide/セルフサービスの概要

10 min

On-Demand：Zendeskヘルプセンターを使ったカスタマーのセルフサービスの支援

46 min

On-Demand：ナレッジベースを使ったクラス最高のセルフサービスの提供とエージェントの支援

1 hr 3 min

On-Demand：コミュニティを使ったカスタマーの会話とエンゲージメントのサポート

28 min

On-Demand: Introducción a Guide/autoservicio

10 min

On-Demand: Logre que los clientes resuelvan los problemas por su cuenta con el Centro de ayuda de Zendesk

46 min

On-Demand: Ofrezca el mejor autoservicio y ayude a sus agentes con una base de conocimientos

1 hr 3 min

On-Demand: Promueva las conversaciones con los clientes y la interacción con una comunidad

28 min

On-Demand: Introduction à Zendesk pour les agents

9 min

On-Demand: Découverte des bases de Zendesk

26 min

On-Demand: Zendesk Support pour les agents

43 min

On-Demand: Messagerie Zendesk pour les agents

On-Demand: Zendesk Talk pour les agents

46 min

Zendesk Talk Specialist Study Guide

Exam details, exam topics, and preparation resources for the Zendesk Explore CX Analyst Exam

On-Demand: Zendesk Talk Specialist Certification Practice Test

Gauge your readiness for the Zendesk Talk Specialist Certification Exam

Product: Talk Level 4: Certification Certification Practice Exam Talk / Voice

On-Demand: Introducción a Talk/voz

10 min

On-Demand: Hable directamente con los clientes y ofrezca soluciones personalizadas con voz

1 hr 9 min

On-Demand：音声通話を使ってカスタマーに直接話しかけ、パーソナライズされたソリューションを提供

1 hr 9 min

Talk /音声通話ラーニングパスクイズ

On-Demand：Talk / 音声通話入門

10 min

On-Demand: Mit Analysen den Erfolg Ihres Teams messen und die Effizienz verbessern

1 hr 48 min

On-Demand: Introduction à Explore/aux analyses

15 min

On-Demand: Évaluation de la réussite de votre équipe et amélioration de son efficacité grâce aux analyses

1 hr 48 min

Zendesk Support Administrator Expert Study Guide

Exam details, exam topics, and preparation resources for the Zendesk Support Administrator Exam.

On-Demand: Zendesk Support Administrator Expert Certification Practice Test

Gauge your readiness for the Zendesk Support Administrator Expert Certification Exam

On-Demand {{ Admin }} English Level 4: Certification Certification Practice Exam Support / Ticketing

On-Demand: Introducción al soporte fundamental

6 min

On-Demand: Configure Support, la solución de gestión de tickets, para lograr el éxito de los agentes

1 hr 5 min

On-Demand: Configure los aspectos básicos de la solución de gestión de tickets de los agentes

1 hr 9 min

On-Demand: Automatice los flujos de trabajo de tickets de atención al cliente

35 min

On-Demand: Administre a los clientes de manera más eficiente

Talk / voice Learning Path Quiz

{{ Admin }} {{ Talk }} {{ Foundations / beginner }} Quiz

On-Demand: Speak directly to customers and deliver personalized solutions with voice

1 hr 9 min

亚博Zendesk探索CX Analyst Expert Study Guide

Exam details, exam topics, and preparation resources for the Zendesk Explore CX Analyst Exam

On-Demand: Zendesk Explore CX Analyst Expert Certification Practice Test

Gauge your readiness for the Zendesk Explore CX Analyst Expert Certification Exam

Product: Explore {{ Admin }} 亚博Zendesk探索, I + II Level 4: Certification Certification Practice Exam Explore / Reporting & Analytics

On-Demand：基本サポートの概要

6 min

On-Demand：エージェントの成功に役立つSupportチケット管理ソリューションの設定

1 hr 5 min

On-Demand：エージェント向けチケット管理基本設定

1 hr 9 min

On-Demand：カスタマーサービスのチケットワークフローの自動化

35 min

On-Demand：顧客管理の効率化

Messaging learning path quiz

{{ Admin }} {{ Messaging }} {{ Foundations / beginner }} Quiz

On-Demand: Use messaging to connect with your customers everywhere

97 min

Startups Guide: Activating your Account

Just got approved to the Zendesk for Startups program? Congrats! Start here to get you account activated

3 min

Startups Guide: Zendesk Support

Introduction into Zendesk's core Support product outlining key steps needed to get up and running

14 min

点播:配置代理票务的必需品

1 hr 9 min

{{ Admin }} {{ Support }} Support / Ticketing {{ Foundations / beginner }} {{ Single course }}

On-Demand: Empower customers to self-serve with a Zendesk help center

46 min

{{ Admin }} {{ Guide }} Guide / Help Center Course {{ Foundations / beginner }} {{ Single course }} {{ 30 min - 1 hour }}

Startups Guide: Zendesk Guide

Introduction to Self Service and administrative steps from start to finish to use your Help Center & Knowledge Base

9 min

An Overview of Apps for Startups

With the right apps, you can provide faster service and reduce customer effort. Get started with these app recommendations for startups.

10 min

On-Demand: Kunden mit einem Zendesk Help Center zum Self-Service verhelfen

46 min

On-Demand: Stellen Sie einen hervorragenden Self-Service bereit, und unterstützen Sie Ihre Agenten mit einer Wissensdatenbank

1 hr 3 min

On-Demand: Kundenkonversationen und die Interaktion mit einer Community unterstützen

28 min

On-Demand: Introducción a Zendesk para agentes

9 min

On-Demand: Conozca los conceptos básicos de Zendesk

26 min

On-Demand: Zendesk Support para agentes

43 min

On-Demand: Mensajería de Zendesk para agentes

On-Demand: Zendesk Talk para agentes

46 min

On-Demand: Fale diretamente com os clientes e forneça soluções personalizadas com voz

1 hr 9 min

On-Demand: Introdução ao Talk/voz

10 min

On-Demand：エージェント向けZendesk入門コース

9 min

On-Demand: Zendeskの基本の概要

26 min

On-Demand: Zendesk Supportエージェント向けコース

43 min

On Demand：Zendeskメッセージングエージェント向けコース

On-Demand：Zendesk Talkエージェント向けコース

46 min

On-Demand: Sprechen Sie direkt mit Kunden, und liefern Sie personalisierte Lösungen per Voice

1 hr 9 min

Zendesk Chat Specialist Study Guide

Exam details, exam topics, and preparation resources for the Zendesk Chat Specialist Exam

On-Demand: Zendesk Chat Specialist Certification Practice Test

Gauge your readiness for the Zendesk Chat Specialist Certification Exam

Product: Chat {{ Chat }} Level 4: Certification Certification Practice Exam Chat / Live Chat & Messaging

On-Demand: Mida el éxito de su equipo y mejore la eficiencia con el análisis

1 hr 48 min

On-Demand: Introducción a Explore/análisis

15 min

Zendesk Omnichannel Agent Specialist Study Guide

Exam details, exam topics, and preparation resources for the Zendesk Omnichannel Agent Specialist Certification Exam

On-Demand: Zendesk Omnichannel Agent Specialist Certification Practice Test

Gauge your readiness for the Zendesk Omnichannel Agent Specialist Certification Exam

创业指南:Omnichannel设置

Learn how to create seamless customer experiences by using an "Omnichannel" approach to customer support

18 min

On-Demand: Introdução ao Explore/análise

15 min

On-Demand: Avalie o sucesso de sua equipe e melhore a eficiência com análises

1 hr 48 min

Sunshine Conversations Learning Path Quiz

{{ Developer }} {{ Foundations / beginner }} Quiz {{ Developer Platform }}

On-Demand: Transfer conversations between systems with the Switchboard API

114 min

{{ Developer }} English {{ Single course }} {{ Developer Platform }} {{ 1 - 2 hours }}

On-Demand: Engage in one conversation across every channel with Sunshine Conversations

26 min

On-Demand: Import data into Sell for additional context

34 min

On-Demand: Incorporate tools to optimize your team’s workflow

25 min

On-Demand: Configure Sell to reflect your sales process

Learn how to successfully implement Zendesk's CRM solution, Sell.

54 min

{{ Admin }} Self-Starter {{ Sell }} Product: Sell On-Demand (Free) Sell / Sales CRM Long (45 + min) Course {{ Foundations / beginner }} {{ Sales Teams }} {{ Single course }} {{ 2+ hours }}

Sell for Admins Learning Path Quiz

On-Demand：Explore/分析の概要

15 min

On-Demand：分析機能を使ったチームの成功の測定と効率の改善

1 hr 48 min

On-Demand: Support-Ticketlösung einrichten, damit Agenten erfolgreich arbeiten können

1 hr 5 min

On-Demand: Grundlagen zum Konfigurieren von Tickets für Agenten

1 hr 9 min

On-Demand: Ticket-Workflows für den Kundenservice automatisieren

35 min

On-Demand: Kunden effizienter verwalten

On-Demand: Introdução ao suporte básico

6 min

On-Demand: Configure sua solução de tickets de suporte para o sucesso dos agentes

1 hr 5 min

On-Demand: Configurar os itens básicos dos tickets do agente

1 hr 9 min

On-Demand: Automatize seus fluxos de trabalho de tickets de atendimento ao cliente

35 min

On-Demand: Gerencie seus clientes com mais eficiência

43 min

Omnichannel Agent Learning Path Quiz

On-Demand: Get to know Zendesk basics

26 min

On-Demand {{ Agent }} {{ Support }} {{ Foundations / beginner }} {{ 30 min - 1 hour }}

On-Demand: Introduction à Guide/self-service

10 min

On-Demand: Création d’un centre d’aide Zendesk pour permettre à vos clients de s’auto-assister

46 min

点播:评论傻人rnir un self-service d’excellente qualité et doter vos agents d’une base de connaissances

1 hr 3 min

On-Demand: Comment encourager les conversations entre clients et l’engagement avec une communauté

28 min

On-Demand: Create leads, contacts and deals to manage sales activities

41 min

{{ Agent }} {{ Sell }} Product: Sell On-Demand (Free) Sell / Sales CRM {{ Foundations / beginner }} {{ Single course }} {{ 1 - 2 hours }}

On-Demand: Add channels to talk to your customers directly from Sell

25 min

On-Demand: Measure sales performance with analytics

11 min

Sell for users Learning Path Quiz

On-Demand: Introdução ao Guide/autoatendimento

10 min

On-Demand: Capacite os clientes para o autoatendimento com uma Central de Ajuda do Zendesk

46 min

On-Demand: Ofereça o melhor autoatendimento da categoria e capacite seus agentes com uma base de conhecimento

1 hr 3 min

On-Demand: Ofereça suporte às conversas dos clientes e à interação com uma comunidade

28 min

Guide / self-service Learning Path Quiz

{{ Admin }} {{ Guide }} {{ Foundations / beginner }} Quiz

On-Demand: Support customers conversations and engagement with a community

28 min

{{ Admin }} {{ Guide }} Guide / Help Center Course {{ Foundations / beginner }} {{ Single course }} {{ 30 min - 1 hour }}

On-Demand: Deliver best-in-class self-service and empower your agents with a knowledge base

1 hr 3 min

{{ Admin }} {{ Guide }} English Guide / Help Center Course {{ Foundations / beginner }} {{ Single course }} {{ 1 - 2 hours }}

On-Demand: Grundlagen von Zendesk

26 min

On-Demand: Zendesk Support für Agenten

43 min

On-Demand: Zendesk Messaging für Agenten

On-Demand: Zendesk Talk für Agenten

46 min

On-Demand: Introduction à Talk/au centre d’appels

10 min

On-Demand: Comment parler directement aux clients et leur proposer des solutions personnalisées avec le centre d’appels

1 hr 9 min

On-Demand: Set your support ticketing solution up for agent success

1 hr 5 min

{{ Admin }} {{ Support }} Support / Ticketing {{ Foundations / beginner }} {{ Single course }} {{ 1 - 2 hours }}

On-Demand: Automate your customer service ticketing workflows

35 min

On-Demand: Manage your customers more efficiently

43 min

Foundational Support Learning Path Quiz

{{ Admin }} {{ Support }} {{ Foundations / beginner }} Quiz

On-Demand: Mensagens do Zendesk para agentes

On-Demand: Zendesk Support para agentes

43 min

On-Demand: Zendesk Talk para agentes

46 min

On-Demand: Introdução ao Zendesk para agentes

9 min

On-Demand: Conheça os recursos básicos do Zendesk

26 min

Zendesk App Developer I Expert Study Guide

Exam details, exam topics, and preparation resources for the Zendesk App Developer I Expert Exam

On-Demand: Zendesk App Developer I Expert Certification Practice Test

Gauge your readiness for the Zendesk App Developer I Expert Certification Exam

On-Demand {{ Admin }} English Level 4: Certification Certification Practice Exam

Startups Guide: Zendesk Explore

Getting customer data should be easy! Learn more how Zendesk Explore enables businesses to get the information they need to make key business decisions and improve their CX

8 min

On-Demand: Measure your team's success and improve efficiency with analytics

1 hr 48 min

Startups Guide: Zendesk Sell

Learn the ins and outs of Zendesk's very own sales automation tool, from set up all the way to getting your first customers

18 min

{{ Sell }} Sell / Sales CRM

Explore / analytics learning path quiz

{{ Admin }} {{ Explore }} {{ Foundations / beginner }} Quiz {{ Analyst }}

On-Demand: Introduction à l’assistance fondamentale

6 min

On-Demand: Configuration de votre solution de gestion des tickets d’assistance pour aider vos agents à réussir

1 hr 5 min

On-Demand: Configuration des éléments essentiels pour la gestion des tickets par les agents

1 hr 9 min

On-Demand: Automatisation de vos workflows de gestion des tickets de service client

35 min

On-Demand: Gestion plus efficace de vos clients

Zendesk Guide Specialist Study Guide

Exam details, exam topics, and preparation resources for the Zendesk Guide Specialist Exam

On-Demand: Zendesk Guide Specialist Certification Practice Test

Gauge your readiness for the Zendesk Guide Specialist Certification Exam

Role: Admin {{ Admin }} Level 4: Certification Certification Practice Exam Guide / Help Center

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