On-Demand: Side Conversations

Note:This course is set to retire on June 31, 2022. The course registration button will be disabled after June 31. Learners who have already registered for the course will still have access to the content.

Video(26 min)

Description

In this tutorials for admins, you'll learn about the advantages of using一边谈话,你如何设置呢p and how your agents will use them. Lastly, we'll finish with examples of how valuable side conversations can be when paired with other features like macros and triggers.

• Understand the value of side conversations and how they work
• Set up side conversations

Audience

This course is relevant to Zendesk admins use Zendesk's ticketing system, Support.

Recommended Pre-requisites

Foundational Support Learning Path