On-Demand: Answer Bot

This course has been archived

Find the updated course materials here:Solve customer requests automatically with Answer Bot

30 minutes

Pre-recorded video

Learning Path|介绍建筑> >基础Skill sharpeners> Certification

Description
Curious to know how Answer Bot can help you and your team? You've come to the right place. This deep dive will teach you why you should enable Answer Bot, where and with which channels it can be paired, and most important, how you can engineer Answer Bot to improve its resolution rate. By the time the deep dive is over, you'll be inspired to include it among your ticket deflection tools!

Course Topics
‣Learn How Answer Bot Can Support Your Ticket Deflection Strategy
‣ Learn Where You Can Use Answer Bot
‣Learn How to Improve Answer Bot Resolution Rate

Recommended Prerequisites
On-Demand: Zendesk Guide, I
On-Demand: Zendesk Guide, II

Frequently asked questions
How long do I have access to this training?
30 days! You're welcome to re-watch the course as many times as you'd like during that time.

Can multiple people sit in on this course?
We recommend each learner purchase their own course.