- Configure foolproof automations
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Why do automations matter?5 min
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Difference between automations and triggers4 min
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Knowledge Check1 min
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Demo: Review a default automation4 min
- Time-based conditions
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'Greater than' instead of 'Is'4 min
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Nullifying conditions and actions4 min
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An SLA breach automation4 min
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“不足”,而不是“是”4 min
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Best practices and hands-on activity7 min
- Additional automation examples
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Additional automation examples5 min
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Knowledge Checks3 min
- Manage and maintain your automations
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Why does automation organization matter?5 min
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Avoid conflicting automations3 min
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Knowledge Check1 min
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Demo: Reorder and cleanup your automations4 min
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Hands-on activity5 min
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Troubleshooting automations3 min
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Automation limitations3 min
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Knowledge Check1 min
- Wrap Up
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Course Summary4 min
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Key Terms2 min
On-Demand: Automations
Learn to automations alongside other business rules.
Video(8 min)
Reading(59 min)
Hands-on activity(9 min)
Description
Welcome to this course on Automations. This course will expand your knowledge of automations within your Zendesk instance. You'll understand why automations are important for your workflows and learn how to configure and manage them. Then, you'll see how automations interact with each other, where to begin troubleshooting automation issues, and which limitations impact automations.
Course Topics
- Configure foolproof automations
- Manage and maintain your automations
Audience
This course is relevant to admins using Support who want to customize default automations and create new ones.
Recommended Pre-requisites
Foundational Support Learning Path