- 了解票形式
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Ticket forms overview2 min
- Discover how agents use ticket forms
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Using multiple ticket forms3 min
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Conditional ticket fields3 min
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"edge check1 min
- Explore the customer experience with ticket forms
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How ticket forms appear to customers on the web form5 min
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"edge check1 min
- Create ticket forms to handle different support requests
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Ticket form properties and permissions1 min
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Demo: How to create your first ticket form3 min
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"edge check1 min
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Demo: How to create additional ticket forms7 min
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"edge check1 min
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Hands-on activity10分钟
- Using ticket forms with views, triggers, and SLAs
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Demo: Using ticket forms with views, triggers, and SLAs5 min
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"edge check and best practice2 min
- Course Wrap-up
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Course Summary1 min
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Post-session survey
On-Demand: Ticket Forms
Learn how to capture key information with ticket forms.
Video(15 min)
Reading(23 min)
Hands-on activity(10 min)
Description
In this tutorial for admins, you'll learn how to build and make the most of your ticket forms with ticket field features that allow you to further customize the customer experience.
Course Topics
- Build your ticket forms
- Make the most of your ticket forms by customizing them for your team's needs and for the customers who complete them
Audience
Admins who use Zendesk's ticketing system, Support.
Recommended Pre-requisites
Foundational Support Learning Path
Please note
Features taught in this course are available on our Enterprise plan.