An important step in setting up your Zendesk Chat account is configuring how to authenticate staff members and end users, collectively referred to asusers在这篇文章中。
The authentication options for end users apply to Help Center access only. You can require end users to sign in to your Help Center to submit or view their tickets on a web page. To authenticate end users who use the Chat or Web widgets, seeEnabling authenticated visitors in the Chat widgetorEnabling authenticated visitors in the integrated Web Widget.
You can authenticate users in Chat by using Zendesk's own user authentication (the standard sign-in process) or you can remotely authenticate users using single sign-on (SSO) and then seamlessly sign them in to Zendesk. You can also let users sign in using popular business or social authentication services such as Google, Microsoft, Facebook, or Twitter.
The settings are managed in Admin Center, a separate Zendesk application. For details, seeManaging security settings in Admin Center.
To access the authentication settings from Chat
- From the Chat dashboard, selectSettings>账户, then click theSecuritytab.
- SelectManageunderAuthentication Options.
Admin Center will open automatically.
For settings details, see the following topics inManaging security settings in Admin Centerin the cross-product Help Center:
- Enabling Zendesk authentication
- Enabling social and business single sign-on (SSO)
- Enabling single sign-on (SSO)
If you use Zendesk authentication, you can manage additional security settings. See the following topics:
4 Comments
Just wanted to let you know the following bullet points in the article lead to broken links:
If you use Zendesk authentication, you can manage additional security settings. See the following topics:
Hi@..., Thanks for the heads-up! The links should be fixed now :)
This link is broken: SeeDetermining your Zendesk Chat account version.
I'll follow up with our documentation team to have the above link corrected.
Cheers!
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