• 支n Shokrizadeh

  • April 04, 2023 16:21

  亚博Zendesk产品经理

  Hi Braden,

  Are you talking about the sound on the widget for your customers or the sound for the agents accepting the chats?

  Thanks,

  支n

• Braden Crump

  • April 06, 2023 00:22

  Hi Ramen,

  I was just talking about when a chat it served to an agent, however, being able to do so with any sounds that is changeable in Zendesk would be great. Both served chats, and when a chat is received.

  Cheers,

  Braden

• 支n Shokrizadeh

  • April 06, 2023 05:39

  亚博Zendesk产品经理

  Thanks Braden. Agents can change the incoming chat request song to the 23 system sound options:https://support.zendesk.com/hc/en-us/articles/4408821476378-Editing-your-chat-notification-settings#:~:text=From%20the%20dashboard%20select%20Settings,to%20enable%20or%20disable%20them.

  If none of them meet your requirements for the sound notification, would love to learn what is missing. Currently, we have no immediate plans to offer support for custom sound notifications.

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