U.S. State Addendum

Dear Electronic Signature Recipient,

这个我们国家附录(“附录”)的一部分the Master Subscription Agreement (the “MSA”) entered into by and between Subscriber and Zendesk, Inc., pursuant to which Subscriber has purchased a subscription to Zendesk’s software and services (“Service”, as described atwww.ying8.net).

The purpose of this Addendum is to reflect the parties’ agreement with regard to the Processing of personal data, in accordance with the requirements of Applicable US State Data Protection Law. All capitalized terms not defined in the Addendum shall have the meaning set forth in the Master Subscription Agreement or the Addendum, as applicable. This Addendum has been pre-signed on behalf of Zendesk.

In the course of providing the Services to Subscriber pursuant to the MSA, the Zendesk Group may Process personal data on behalf of Subscriber and the Parties agree to comply with the following provisions with respect to any personal information, each acting reasonably and in good faith.

How This Addendum Applies:

This Addendum shall not replace any comparable or additional rights relating to Processing of Service Data contained in the MSA.

Please follow the instructions below to review and electronically sign the Addendum.

How to Execute This Addendum:

Single Reviewer & Signatory

If you are both the reviewer and the signatory of this Addendum,click hereand complete your details in the “Customer” fields and click on “Begin Signing.”

Separate Reviewer & Signatory

If you are reviewing this Addendum but you are not the signatory,click here. Complete your details in the “Customer” field, and then provide the signatory’s details in the “Customer Signer” field and click on “Begin Signing.” You will have the ability to review and populate this Addendum before sending to the signatory for execution.

Option to Download to Review Prior to Signing

You will have the option to download the Addendum for review prior to completing the execution process. To do so, simply click on the “Download” icon located top center of the page (see image below).

File Copy After Execution

Once you have completed the execution process, this Addendum will become legally binding and you and the signatory will automatically receive a fully signed copy of the Addendum for your files.

For additional information about our privacy practices, please visit:
//www.ying8.net/trust-center/.

Should you have any questions, please contactprivacy@zendesk.com.

Thank you,
Zendesk Privacy Team