Zendesk Becomes First Customer Experience Platform to Join Unity Verified Solutions Partner Program
May 17, 2022
Partnership enables integrated customer support within today’s most popular games
SAN FRANCISCO – DECEMBER 15, 2020–Zendesk, Inc.(NYSE: ZEN) is building on its customer experience (CX) leadership by becoming aUnity(NYSE: U) Verified Solutions Partner. Being a Verified Solutions Partner (VSP) means Zendesk has been verified by Unity to ensure its SDK is optimized for the latest version of the Unity editor, providing a seamless experience for Unity developers.
This partnership enables players to get immediate help without having to leave the game or interrupt their experience. The partnership with Unity, the world’s leading platform for creating and operating real-time 3D (RT3D) content, will provide integrated customer support functionality that can be set up in minutes, directly within some of today’s most popular games, such asAngry Birds 2andPokemon Go.
Zendesk joins Unity’s Verified Solutions Partner program as the first native customer support SDK that has been verified to ensure compatibility and stability with the Unity platform.
This year, we’ve seen a significant spike in both new gamers and the amount of time people spent gaming. It is important that we provide our developers, from indie creators to automotive manufacturers to retail brands, the ability to build great experiences at scale in this highly competitive environment. Our partnership with Zendesk makes embedding customer support incredibly seamless across our platform,” said Stephen Rowell, Vice President, Global Strategic Business Development at Unity.
According to Zendesk’sBenchmark data, gaming companies have seen an all-time high in ticket volume during 2020 and experienced a 90% increase in knowledge base views. With these numbers expected to continue throughout 2021, it becomes imperative for gaming companies to put solutions in place to provide the best customer experiences.
“Zendesk and Unity share the vision that customer service solutions should enhance the mobile gaming experience, not disrupt it,” said Shawna Wolverton, EVP of Product, Zendesk. “Gamers no longer have the time or patience to switch in and out of their game to get help. Developers have to eliminate interruptions by meeting players where they are – in the game – and solve their problems seamlessly, without having to leave the app and lose valuable game time.”
Integrating Zendesk’s customer experience (CX) solutions with Unity’s platform means:
Hundreds of companies are already benefiting from using the Zendesk SDK for Unity to streamline thecustomer serviceprocess and provide a great support experience. The simple process ensures developers of all abilities can install seamless customer support with minimal coding required.
“Zendesk provides a seamless transition between the game and support, whether customers are leveraging help center content to get answers on their own or contacting support agents. The one-on-one conversation makes the experience much more user friendly and personal, plus it is easier for our agents to follow the communication history of our players,” said Alper Kılıç, Game Development Manager, Gamegos. “Zendesk becoming a Unity Verified Solutions Partner makes integrating Zendesk simple and reliable for our developers.”
“With Zendesk’s new support SDK, we finally have a Unity-native in-game support product as a seamless part of our wider customer care offering,” said Ric Thorneycroft, Player Support Director, Rovio. “It’s great to have a plug and play solution that is easy for developers to use, which in time will also give us the ability to create the kinds of personalised support flows that we want for our players.”
The Zendesk SDK for Unity is generally available today on theUnity Asset Store.
About Zendesk
Zendesk is a service-first CRM company that builds support, sales, and customer engagement software designed to foster better customer relationships. From large enterprises to startups, we believe that powerful, innovative customer experiences should be within reach for every company, no matter the size, industry or ambition. Zendesk serves more than 160,000 customers across a multitude of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates offices worldwide. Learn more atwww.ying8.net.
Media Contact:
Kaylee Hill
press@zendesk.com
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