Free Mobile Customer Support App - Zendesk for BlackBerry®
July 11, 2016
SAN FRANCISCO, CA – September 28, 2010 - Zendesk, a web-basedcustomer support softwareprovider, announces Zendesk for BlackBerry, a mobile help desk app that gives support agents with BlackBerry smartphones the same visibility into Zendesk ticket system activity, wherever they may be. With Zendesk for BlackBerry, support agents can view, create and update tickets on the go.
Zendesk for BlackBerryis the latest addition to Zendesksmobile help deskproducts, which also include customer support applications for the populariPhone®andAndroidplatforms. The new app’s workflow capability allows agents to receive and respond to customer support requests in real time, as well as log support issue details for follow-up. New Zendesk users can also create an account directly from Zendesks BlackBerry mobile help desk app.
Zendesk has more than 60,000 mobile help desk users, and thousands of customer requests are currently being processed through Zendesks mobile applications every weekday.
I love that I can access my tickets anywhere with Zendesk for BlackBerry’s intuitive app,” says Donavon Roberson, operations manager for Zappos Insights. “Many of our customers will contact us over the weekend about the tours we schedule, and I can respond to these requests without having to wait until I’m back in the office — handling any urgent issues immediately through my BlackBerry. As a result, we can continue to provide great customer support.”
在今天的移动world, great customer support can’t only begin or end at the office,” said Maksim Ovsyannikov, Vice President, Product Management, Zendesk. “Zendesk for BlackBerry combines the world-class productivity of the BlackBerry platform with simple and affordable customer support technology provided by Zendesk, giving users the ability to deliver outstanding support whenever and wherever they may be.
To learn more about Zendesk for BlackBerry visit:www.ying8.net/blackberry
To learn more about Zendesk mobile apps, visit:www.ying8.net/mobile
About Zendesk
Zendesk is a leading provider of web-basedcustomer support software这是重塑企业如何参与他们的r customers. The company serves more than 5,000 businesses large and small, including Twitter, MSNBC, Lonely Planet and SAP. Zendesk products are easy to customize, integrate, and use so companies can quickly start offering better customer service. Founded in 2007, Zendesk is funded by Charles River Ventures and Benchmark Capital. Learn more atwww.ying8.net.
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