Zendesk Extends Mobile Offerings With New Releases of iPhone and iPad Applications
September 25, 2020
SAN FRANCISCO, CA – May 24, 2011 – Zendesk, the proven cloud-basedhelp desk softwareprovider, today announced new releases of Zendesk for iPad and Zendesk for iPhone apps. These updates extend Zendesks mobile strategy of providing the greatest flexibility for customer support agents to easily view, update and manage support requests anytime, anywhere. With more than 100,000 Zendesk mobile app downloads, the presence of mobile applications for business purposes is proving to be a powerful force that cannot be ignored.
Zendesk’smobile help desk productssupport some of the most popular smartphones and tablets, including iPhone, iPad, Android, and BlackBerry. Some usage statistics include:
Were continually developing new ways for support agents to better interact with customers,” said Zack Urlocker, Zendesks COO. “Having Zendesk on a wide variety of mobile devices gives agents the flexibility to look into the health of their support requests anywhere, anytime. This allows them to resolve the high priority issues immediately, therefore significantly improving customer satisfaction.”
Griffin Technology, the preferred designer and manufacturer of accessories for the iPod, iPhone and iPad is also a fan of Zendesk for iPad. “Zendesk for iPad has really allowed our team to go mobile and easily assign and respond to tickets on the fly,” says David Cintron, help desk technician from Griffin Technology. “I love the convenience of quickly accessing and responding to support requests no matter the location. With Zendesk for iPad, I have all the support information I need right at my fingertips.”
To learn more about Zendesks mobile applications visit//www.ying8.net/mobile.
About Zendesk
Zendesk is the leading provider of proven, cloud-basedhelp desk software. For growing organizations, Zendesk is the fastest way to enable great customer service. More than 10,000 Zendesk customers, including Adobe, MSNBC, Sony, OpenTable and Groupon, trust Zendesk with their most valuable asset, their customers. Founded in 2007, Zendesk is funded by Charles River Ventures, Benchmark Capital and Matrix Partners. Return to newsroom
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