Analytics & Reporting

Collaboration

IT & Project Management

Productivity & Time-tracking

Featured Apps

<p><img src="https://uploads-ssl.webflow.com/63493c31eeb5b0bf789122ef/64945129238e44550faaae77_fastest_wfm_zendesk.png" alt="The fastest WFM on the planet."></p>

<p><strong>Modern workforce management built for next generation support teams</strong><br>
Beautifully simple scheduling, a forecast you can trust, and real-time reports to deliver better customer service.</p>

<p><strong>Now a Zendesk company</strong><br>
Tymeshift is now part of Zendesk, which means the fastest workforce management software is about to pack an even bigger punch. <a href="//www.ying8.net/newsroom/articles/tymeshift-acquisition23?utm_source=tymeshift&utm_medium=zdmarketplace&utm_campaign=tymeshift-acquisition23">Read more here</a>.</p>

<p><strong>Want support getting setup or to see a demo before installing Tymeshift?</strong><br>
👉 Reach out to your Zendesk Account Executive to learn more, or <a href="https://www.tymeshift.com/schedule">Schedule time with our team</a>. We’ll answer your questions, show you a demo, and even help you start building reports &amp; schedules if you’ve started a free trial!  </p>

<p><img src="https://uploads-ssl.webflow.com/63493c31eeb5b0bf789122ef/638090734d9c4ec539dc481d_zendesk_zaf_howitworks.png" alt="How it works"></p>

<p><strong>The only WFM you can spin up in minutes</strong><br>
Install the Tymeshift app in Zendesk via this page and follow the setup instructions. You’ll gain real-time visibility in minutes.</p>

<p><strong>How much does Tymeshift cost?</strong><br>
You can sign up for a free 10-day trial today and see if Tymeshift meets your needs.<br>
After that, licenses start as low as $15/month per agent, depending on the plan that you sign up for.<br>
Head on over to <a href="https://www.tymeshift.com/pricing">our pricing page</a> to see our different plans.</p>

<p><img src="https://uploads-ssl.webflow.com/63493c31eeb5b0bf789122ef/63aadb9fd827c56bce2c7deb_zendesk_zaf_fastestdemo.png" alt="Watch the fastest product demo on the planet"></p>

<p><a href="https://www.loom.com/share/fc469316d61644dca821e6d7e03fd562"><img src="https://uploads-ssl.webflow.com/63493c31eeb5b0bf789122ef/63aadb9fc73ddf43b9f90238_tymeshift_zaf_video_thumbnail.jpg" alt="Taking the WTF out of WFM"></a></p>

<p><strong>Need Help?</strong><br>
🗣️ Talk to your Zendesk Account Executive<br>
📧 Email: <a href="mailto:support@tymeshift.com">support@tymeshift.com</a><br>
💬 Chat: <a href="https://www.tymeshift.com">www.tymeshift.com</a><br>
📆 Start your Trial: <a href="https://www.tymeshift.com/free-trial">www.tymeshift.com/free-trial</a></p>


Tymeshift Workforce Management

<p>This is the default plan all existing apps have. You can change the description and name of this plan</p>


Default Plan

Modern WFM with fast scheduling, forecasting, reporting and real-time analytics.

Collaboration Tools

<p>Harvest makes it easy to track time from your desktop, phone, and favorite tools, including Zendesk. Intuitive, visual reports make it easy to analyze your team’s time and keep projects on track. And if you need to invoice your clients, Harvest helps you create invoices from your billable time, email them to your client, and get paid online. 
 Enabling this app makes time tracking seamless by adding a Harvest timer directly to Zendesk. You can start a Harvest timer from individual tickets in Zendesk, so you don’t have to interrupt your workflow to track time. Time entries in Harvest even include a link back to the Zendesk ticket, making your time easier to analyze. 
 <em>Using this app requires a Harvest account. If you don’t already have one, you can sign up for a free trial at <a href="https://www.getharvest.com">https://www.getharvest.com</a></em>.</p>


Harvest

Track time to projects and tasks in Harvest right from Zendesk tickets.

Compose & Edit

<p>Bring the power of a GIF search engine right into Zendesk, and respond to tickets with GIFs seamlessly. Browse our curated list of trending GIFs every day or search from dozens of hand-picked categories such as reaction GIFs, celebrity GIFs, mood GIFs, etc. To use the GIPHY app, simply search for a GIF and click on a result to insert it directly into your ticket reply.</p>


GIPHY

E-commerce & CRM

Starter Apps

<p>*<em>Zendesk is a Salesforce ISV partner. We pay fees for the right to integrate the Zendesk application with the Salesforce services and create custom functionality linking the Zendesk application and Salesforce platforms. *</em></p>

<p>Deliver a holistic view of your customers for your Sales and Support teams with a dynamic two-way integration between Zendesk Support ticket data and Salesforce CRM customer data.</p>

<h3>Improve customer satisfaction with better conversations</h3>

<ul>
<li>Pull in any CRM data, including custom objects, so your Support team can see a full Salesforce customer profile next to a live ticket in Zendesk Support.</li>
</ul>

<h3>Sync your Sales and Support teams for faster resolutions</h3>

<ul>
<li>Easily collaborate to resolve customer issues faster with access to complete Zendesk Support tickets, including custom field data, in a custom Zendesk Support panel within Salesforce.</li>
<li>Stay up-to-date with the ability to view, create, and update tickets in Salesforce.</li>
<li>Manage your customer records database in Salesforce but access it from either Zendesk Support or Salesforce with real-time sync of Salesforce Accounts, Contacts, and Leads with Zendesk Support organizations and users.</li>
</ul>

<h3>Increase the effectiveness of your teams and business</h3>

<ul>
<li>View reports in Salesforce that analyze your Zendesk Support ticket data based on different Salesforce criteria.</li>
<li>Track trends across all points of interactions your Sales and Support teams have with customers.</li>
</ul>

<p>By enabling this app, you agree to the <a href="//www.ying8.net/company/built-by-zendesk-agmt/">Built by Zendesk Terms of Use</a> and the following data usage policy:</p>

<h3>Data usage disclosure</h3>

<p>In the provision of this Application (a) your Customer Data (as defined in Your agreement with Salesforce) will be transmitted or processed outside of the Salesforce systems and to that extent Salesforce is not responsible for the privacy, security or integrity of that Customer Data; and (b) data transmitted or processed by the Application outside Salesforce’s systems shall not constitute Customer Data (as defined in Your Agreement with Salesforce).</p>


Salesforce

<p><a href="https://sweethawk.com"><img src="https://d1kz0yd1invg7i.cloudfront.net/marketplace/sweethawk-tm-banner.png" alt="SweetHawk"></a></p>

<h1>Give your helpdesk super powers!</h1>

<p>With this app you can install <strong>any or all</strong> of SweetHawk&#39;s 15 apps (and counting) with a single click, all bundled together <a href="https://sweethawk.com/super-suite-pricing">starting at only $10 per agent per month</a>.</p>

<p><img src="https://d1kz0yd1invg7i.cloudfront.net/marketplace/sweethawk-promises.png" alt="SweetHawk customer promises"></p>

<h1>About SweetHawk</h1>

<p>SweetHawk has been building apps for Zendesk <a href="https://sweethawk.com/about-us">since 2015</a>. Their first app, <a href="https://sweethawk.com/zendesk-calendar-app">Calendar</a>, was installed by dozens of businesses within weeks of release which inspired them to create more apps like <a href="https://sweethawk.com/zendesk-tasks-app">Tasks</a>, <a href="https://sweethawk.com/zendesk-reminder-notifications-app">Reminders</a> and <a href="https://sweethawk.com/zendesk-approvals-workflow-app">Approvals</a>, creating a <a href="/apps/support/sweethawk-super-suite/">Super Suite</a> of apps all complimenting each other to address larger use cases such as <a href="https://sweethawk.com/itsm-change-management-zendesk">ITSM change management</a>, <a href="https://sweethawk.com/zendesk-project-management">project management</a> and <a href="https://sweethawk.com/hr-human-resources">HR process automation</a>. Today, well over 100,000 agents use <a href="https://sweethawk.com/zendesk-apps">SweetHawk apps for Zendesk</a> every day.</p>

<p><a href="/marketplace/partners/sweethawk/"><img src="https://d1kz0yd1invg7i.cloudfront.net/marketplace/sweethawk-zendesk-apps.png" alt="SweetHawk&#39;s Zendesk apps"></a></p>

<p><img src="https://d1kz0yd1invg7i.cloudfront.net/marketplace/sweethawk-customers.png" alt="SweetHawk customers"></p>

<p><a href="https://sweethawk.com"><img src="https://d1kz0yd1invg7i.cloudfront.net/marketplace/sweethawk-tm-banner.png" alt="SweetHawk"></a></p>


SweetHawk Super Suite

<p><a href="https://apps.sparkly.dev/marketplace-app-exporter-banner-link"><img src="https://apps.sparkly.dev/marketplace-app-exporter-banner-image" alt="Banner"></a><br>
Export everything, any way you want!  </p>

<p><em>Formerly known as Ticket Exporter.</em>  </p>

<h2>Overview of possibilities with Exporter</h2>

<p><strong>You&#39;ll be able to:</strong>  </p>

<ul>
<li>Export tickets<br></li>
<li>Export comments <em>(available now!)</em><br></li>
<li>Export users<br></li>
<li>Export organizations<br></li>
<li>Export attachments <em>(available now!)</em><br></li>
<li>Select over 100 fields to include<br>

<ul>
<li>Including custom fields<br></li>
</ul></li>
<li>Choose several predefined export formats<br>

<ul>
<li>CSV<br></li>
<li>XML<br></li>
<li>JSON<br></li>
</ul></li>
<li>Compose your own export formats<br>

<ul>
<li>Uses the Handlebars template lanuage<br></li>
</ul></li>
<li>Save and load export configurations for quick re-use<br></li>
</ul>

<p><strong>Free version:</strong>  </p>

<ul>
<li>Export tickets by view<br></li>
<li>Select up to 10 fields<br></li>
<li>Choose between 2 different CSV fomats<br></li>
</ul>

<p><strong>All paid plans come with a 7 day free trial!</strong>  </p>


Exporter

<ul>
<li>Export tickets by view</li>
<li>Select up to 10 fields</li>
<li>Choose between 2 different CSV fomats</li>
</ul>


Free

<ul>
<li>Export tickets</li>
<li>Export users</li>
<li>Export organizations</li>
<li>Save &amp; load export configurations</li>
<li>Choose between CSV, JSON and XML formats</li>
</ul>

<p><strong>This plan comes with a 7 day free trial!</strong></p>


Professional

<ul>
<li>Export tickets</li>
<li>Export comments</li>
<li>Export users</li>
<li>Export organizations</li>
<li>Export attachments</li>
<li>Export &#39;everything&#39; <em>(planned)</em></li>
<li>Save &amp; load export configurations</li>
<li>Choose between CSV, JSON and XML formats</li>
<li>Create your own export templates</li>
</ul>

<p><strong>This plan comes with a 7 day free trial!</strong></p>


Enterprise

Internal Help Desk

<p>PagerDuty&#39;s real time operations platform helps companies increase reliability and customer satisfaction by routing and escalating critical issues to the proper teams that can resolve the issue in a timely manner. As the acknowedgement, research and resolution process is happening, your customer facing team can stay up to date with the PagerDuty integration and provide updates to your customers.</p>

<h3>Get your team(s) involved in a flash</h3>

<p>Getting notified when tickets are created is critical for many organizations. With this integration, you can now use PagerDuty&#39;s rich scheduling and notification capabilities to make sure that your team(s) is responsive in resolving issues for your customers.</p>

<h3>Simple Integration</h3>

<p>The PagerDuty integration only takes a few minutes to configure, just sign into your PagerDuty account and you can begin interacting with PagerDuty from the Zendesk interface!</p>

<p>Sign up for a free 14 day trial <a href="https://www.pagerduty.com/sign-up/">here</a>!</p>


PagerDuty

Notify and escalate critical issues and maintain visibility from Zendesk

Retail/Ecommerce

<p><strong>Improve CSAT and build brand confidence by equipping agents with accurate context for order-related inquiries. Reduce costs related to WISMO and WISMR by enabling agents to see order details and real-time statuses of outbound and return shipments for agents without leaving the Connect and Care app.</strong></p>

<p><img src="https://uploads-ssl.webflow.com/5d278e4646ba9e55d6c67475/6439ddf5fa6830a11eac6b26_zd-trackconnect-hero-2023.png" alt="Narvar Connect"></p>

<h3>Trusted by 1300+ of the world&#39;s leading brands, Narvar creates positive customer engagement beyond the &quot;buy&quot; button through branded order tracking, delivery notifications, returns, and exchanges.</h3>

<h3>Narvar&#39;s comprehensive post-purchase platform powers brands like Sephora, Lululemon, Gap, Levi&#39;s, Sonos, Home Depot, and Dyson – equipping them to deliver transparency, build trust, and grow customer lifetime value.</h3>

<h3>Use Narvar Connect and Care for:</h3>

<h4>Lower WISMO</h4>

<h6>* Allow customers to file a ticket directly from the Track page</h6>

<ul>
<li>Surface all order and shipment information directly in Zendesk from the Track page</li>
<li>Resolve up to 25% of cases by highlighting FAQ articles</li>
</ul>

<h4>Better CSAT</h4>

<h6>* Facilitate chat with live agents from the Track page with Zendesk web widget</h6>

<ul>
<li>Expedite order resolution in real-time</li>
<li>Build consumer confidence in your brand, increasing CSAT by up to 100 basis points</li>
</ul>

<h4>Faster resolution</h4>

<h6>* Access a 360 view of customer order and shipment information</h6>

<ul>
<li>Choose the support channels that work for your business: live agent chat, FAQ articles, and more</li>
<li>Decrease resolution time an average of 10% per order</li>
</ul>

<p><img src="https://uploads-ssl.webflow.com/5d278e4646ba9e55d6c67475/643d9ba64f349b0cd6bb849b_zd-connectcare-stats.png" alt="Narvar Statistics"></p>

<h2>Look up status of an outbound or return shipment.</h2>

<p>Assist customers and mitigate fraudulent claims by seeing delivery status, estimated delivery date, and when a return has already been initiated.</p>

<p><img src="https://uploads-ssl.webflow.com/5d278e4646ba9e55d6c67475/643d9ba891da9374e1d77588_zd-connectcare-quicklookup.png" alt="Narvar Quicklookup"></p>

<h2>Make it easier for consumers to get support</h2>

<p>Allow consumers to start a chat from the Narvar Track page. Deflect tickets with knowledge base articles, and offer contextual help.</p>

<p><img src="https://uploads-ssl.webflow.com/5d278e4646ba9e55d6c67475/643d9ba8acc9732579882794_zd-connectcare-chat.png" alt="Narvar Incident manager"></p>

<h2>For more information, contact you Narvar Customer Success Manager, or visit <a href="https://corp.narvar.com?utm_source=Partner&utm_medium=referral&utm_content=App_Listing&utm_campaign=Zendesk">narvar.com</a></h2>


Narvar Connect and Care

Faster answers, lower costs, happier customers.

<p>Teamviewer is the No.1 solution for remote support and desktop sharing regarding market share with over 1.5 billion installations worldwide, 20 million connected devices at any given time and translations in more than 30 languages.</p>

<p>With TeamViewer you can easily create a remote support session directly from your ticket in Zendesk to Windows, Mac, Linux and mobile devices Simply insert the created link into the ticket and send it to your customer. Once the customer goes online, he will appear in your TeamViewer service queue and you can instantly connect with a single click to his device For more information about using TeamViewer within Zendesk and a free trial please visit: <a href="https://www.teamviewer.com/en/integrations/Zendesk/">https://www.teamviewer.com/en/integrations/Zendesk/</a></p>

<p><strong>TeamViewer benefits at a glance</strong> </p>

<p>*<em>Multi Platform: *</em>Support for Windows, Mac, Linux, Android, iOS, Chrome, and Blackberry.</p>

<p><strong>Feature rich:</strong> Use all TeamViewer features including multi-monitor support, file transfer, chat, VoIP, video, customer management, setting policies, whiteboard, session recording, 24/7 access and many more.</p>

<p><strong>No configuration required:</strong> Works instantly behind any firewall and proxy.</p>

<p><strong>High performance:</strong> Intelligent connection routing and bandwidth usage for real time screen sharing even under bad network conditions.</p>

<p><strong>High security:</strong> TeamViewer utilizes RSA 2048 public/private key exchange, AES (256 bit) session encryption end to end, random passwords for one-time access, optional two-factor authentication, and access controls via trusted devices as well as black- and whitelists.</p>

<p>Please note that using TeamViewer with the Zendesk integration will require the latest TeamViewer version or being on subscription.</p>


TeamViewer Enterprise for Support

Easy and fast remote support and desktop sharing directly from your tickets!

Knowledge & Content

Surveys & Feedback

<h2>The official Stella Connect app for Zendesk.</h2>

<p>Stella Connect is the customer feedback and quality management platform built specifically for customer experience teams. Our intuitive platform makes it easy to harness agent-level customer feedback and deliver high impact coaching and QA programs, driving agent engagement and customer satisfaction.<br>
 With Stella Connect, you can capture agent-level performance insights and use them to: </p>

<ul>
<li>Gain visibility into service performance against the metrics that matter most to your team, from NPS and CES to agent-level CSAT<br></li>
<li>Streamline and enhance your Quality Assurance process, and combine QA with real-time customer feedback for deeper insight<br></li>
<li>Deliver in-the-moment coaching to help your agents perform at their best<br></li>
<li>Scale your team more cost-effectively with a platform that scales with you<br></li>
<li>Drive sales and reduce agent attrition - happier front-line teams make for happier customers<br></li>
<li>Power incentive and reward programs that keep your agents engaged and motivated<br></li>
<li>Run high impact service recovery programs to turn negative customer experiences into positives<br></li>
</ul>

<h2>Our Zendesk integration enables you to:</h2>

<ul>
<li>Set pre-defined rules to automatically send out feedback requests after tickets are solved<br></li>
<li>Include interaction tags from Zendesk in Stella Connect to enrich the agent-level feedback you receive<br></li>
<li>Link customer feedback within Stella Connect directly to Zendesk tickets for deeper, more actionable context </li>
<li>View your Stella Connect survey results in Zendesk Explore for flexible CSAT reporting<br></li>
<li>Create a service recovery workflow to make things right with customers after subpar service interactions<br></li>
<li>Import Zendesk tickets into Stella Connect to launch QA reviews off of customer interactions<br></li>
<li>View, play, annotate and score transcripts and recordings from Zendesk in Stella Connect </li>
</ul>

<p><a href="https://stellaconnect.com/2020/06/17/stella-connect-commercial/"><img src="https://stellaconnect.com/wp-content/uploads/2020/09/Stella_Connect-Video-Screen-.png" alt="Check out our quick product overview!"></a> </p>

<h2>We are proud to be used by brands that range from disruptive startups through to billion dollar public companies</h2>

<p>“In a hyper-growth startup, trying to scale a customer service operation and seeing around the corner is very hard. With Stella Connect, we can pinpoint exactly what works best—when we need more resources, different training, more coaching. We can measure performance on a more granular level.” Nick Martin, \u2028Head of Customer Experience at Harry’s </p>

<h2>Have questions?</h2>

<p>Our team is ready to help, reach out at partnerships@stellaconnect.com. We also regularly have webinars where we dive into all things CX, and our platform stellaconnect.com/events.</p>


Stella Connect

Empower frontline teams with real-time customer feedback, QA, and coaching

<p>Note: This app requires that <a href="https://support.zendesk.com/hc/en-us/articles/203691146-Creating-and-using-customer-lists">customer lists</a> be enabled in your Zendesk Support account.</p>

<p>Send email campaigns to targeted list of customers and proactively communicate and follow up with your customers. Connecting Zendesk Support and Mailchimp enables you to communicate with your customers in a way that’s more personal.</p>

<p>Anticipate your customers’ questions and needs by going to them instead of waiting for them to come to you—making customer conversations more meaningful, personal, and productive.</p>

<p>With the Mailchimp Campaign app, you can compose and send a variety of emails to a targeted segment of your customers, from within your Zendesk Support account. Specifically, you can:</p>

<ul>
<li>Start a new email campaign by selecting an existing Mailchimp email template or creating a new one</li>
<li>Select a list of customers from Zendesk Support to email</li>
</ul>

<p>Also, check out the Mailchimp Activity app to give your support team a list of all email campaigns delivered to a customer, right on the ticket page.</p>

<h3>How Mailchimp works:</h3>

<p>More than 4 million people use Mailchimp to create, send, and track email newsletters. Create signup forms that match your brand’s look and feel, and send your subscribers product updates, event invitations, announcements, or editorial content.  Use our reports to improve your campaigns and learn more about your subscribers. Best of all? Mailchimp is free for lists of up to 2,000 subscribers.</p>

<p>By enabling this app, you agree to the <a href="//www.ying8.net/company/built-by-zendesk-agmt/">Built by Zendesk Terms of Use</a>.</p>


Mailchimp Campaign

Send email campaigns directly from Zendesk Support using Mailchimp.

<p>TeamViewer is the No.1 solution for remote support and desktop sharing regarding market share with over 1.5 billion installations worldwide, 20 million connected devices at any given time and translations in more than 30 languages.</p>

<p>With TeamViewer you can easily create a remote support session directly from your chat in Zendesk to Windows, Mac, Linux and mobile devices. Simply insert the created link into the chat and send it to your customer. Once the customer goes online, they will appear in your TeamViewer service queue and you can instantly connect with a single click to their device. For more information about using TeamViewer within Zendesk and a free trial please visit: <a href="https://www.teamviewer.com/en/integrations/Zendesk/">https://www.teamviewer.com/en/integrations/Zendesk/</a></p>

<p><strong>TeamViewer benefits at a glance</strong> </p>

<p><strong>Multi-Platform:</strong> Support for Windows, Mac, Linux, Android, iOS, Chrome, and Blackberry.</p>

<p><strong>Feature rich:</strong> Use all TeamViewer features including multi-monitor support, file transfer, chat, VoIP, video, customer management, setting policies, whiteboard, session recording, 24/7 access and many more.</p>

<p><strong>No configuration required:</strong> Works instantly behind any firewall and proxy.</p>

<p><strong>High performance:</strong> Intelligent connection routing and bandwidth usage for real time screen sharing even under bad network conditions.</p>

<p><strong>High security:</strong> TeamViewer utilizes RSA 2048 public/private key exchange, AES (256 bit) session encryption end to end, random passwords for one-time access, optional two-factor authentication, and access controls via trusted devices as well as black- and whitelists.</p>

<p>Please note that using TeamViewer with the Zendesk Chat integration will require the latest TeamViewer version or being on subscription.</p>


TeamViewer Enterprise for Chat

Easy and fast remote support and desktop sharing directly from your chat!

<p>Conheça nossas soluções:</p>

<ul>
<li><p>Consultoria para melhores práticas: Quando você configura as soluções Zendesk com a Eteg você evita erros e economiza tempo, poupando recursos e esforço da sua equipe.</p></li>
<li><p>Indicação de aplicativos ideais e construção de apps personalizados: Entre as centenas de aplicativos Zendesk disponíveis, a Eteg seleciona especificamente para a sua empresa os que mais se encaixam com as suas demandas. Se necessário, entregamos um app customizado à sua necessidade, para que seu agente tenha todas as informações do seu cliente em uma única tela, agilizando as tomadas de decisões. A melhor experiência do seu agente resultará num melhor atendimento para os seus clientes.</p></li>
<li><p>Customização de relatórios: Entenda e aproveite melhor os seus dados. Transformamos as informações entregues pela Zendesk em relatórios customizados, para melhores previsões de resultados, facilidade no alcance de metas e maior eficiência operacional.</p></li>
<li><p>Migração de Dados: Os dados dos seu público são valiosos. A Eteg facilita o processo de transferência de informações dos seus clientes com eficiência e segurança.</p></li>
<li><p>Chatbot e Mensagens proativas: Somos especialistas em construir a melhor jornada para chatbot integrado ao Zendesk. A Eteg é parceira Botpress e a solução já é conectada ao Sunshine Conversations.</p></li>
<li><p>ezSend - Mensagens proativas no Zendesk: que tal enviar mensagens proativas no WhatsApp sem sair do Zendesk? Com o ezSend você pode, seha para conversar com um cliente (ezSend One), seja para envio em massa a diversos clientes (ezSend Many).</p></li>
</ul>


Eteg Technology

Eteg is a Premier Partner in LATAM that delivers solutions focused on productivity. We have developed technology for over 21 years to meet the needs of your business, in different customer profiles.

We have experience in CX consulting, implementation, integration, training and best practices for Zendesk solutions, working also with chatbots development and proactive messages for WhatsApp, with several projects implemented using Sunshine Conversations.

<p>Contactlab provides the leading engagement marketing platform for commerce-focused companies to develop successfully digital communication programs that enable personalized marketing to unlock demand and build lasting customer relationship. We enable brands to achieve a deeper understanding of customers, to deliver uniquely relevant messages at every touchpoint of the customer journey and to measure performances with real-time dashboards that display all the relevant data. We can do this because of the experience of our navigated professionals and our enterprise-grade platform, which is built with the highest security level, reliability, management, scalability. Our solutions enable brands to gain insights into the context of each customer and deepen the retail experience by delivering highly individualized digital contact plans across channels based on events, preferences and product lifecycle. Today, we work with more than 1000 clients in different industries across the world and serve most of the world-class brands in the Luxury and Fashion sectors.</p>


Contactlab

Since 1998 we enable brands to get the most out of their customer engagement strategies with our Marketing Cloud and our professional services. Our market-leading platform enables marketers to collect in a unique view and analyse customers’ actions (performed in any digital and off-line touchpoint); segment, plan and automate digital direct marketing campaigns; and deliver personalised communication through a multi-channel messaging solution, to build a one-to-one relationship with customers. Our professionals with more than 20 years of experience get the most from companies’ already-in-use-technology by conducting assessment analysis, building data-driven customer engagement programs and campaigns in full outsourcing that transform projects in success stories. 

<p>Spezialisiert in die Implementierung von Service Desk Systemen.</p>


Dizcon GmbH

IT Service Management Beratung mit über 13 Jahren Erfahrung

<p>We’ve been working as Zendesk consultants for a decade now and we love what we do. </p>

<p>A few reasons to work with us:</p>

<p>💪 Go from reactive to proactive!</p>

<p>😥 You stop worrying if everything is going to crash.</p>

<p>👀 Because you’re not sure your agents are seeing the right tickets.</p>

<p>📈 Get a breather by looking at the right metrics.</p>

<p>👾 Because I help you get rid of that backlog.</p>

<p>🎼  Reduce friction. Optimise. DO IT RIGHT!</p>

<p>⚙️ We hate repetitive tasks too.  </p>

<p>🧀 Cheezy, but we love what we do.</p>

<p>😊 Collect client feedback and increase CSAT.</p>

<p>🏅 We help you clean up.</p>

<p>💰 Save 20% per year on company spendings.</p>

<p>😍 More time, more money, less churn</p>

<p>We help enterprise companies deliver memorable Customer Experiences and I’m very grateful to have the opportunity to do so. </p>

<p>Get the &quot;8 Secret Tips To Help You Optimise Your Zendesk&quot; FREE Ebook <a href="https://www.dominiccx.com/8-tips-to-optimise-zendesk?utm_source=zendesk&utm_medium=zendesk&utm_campaign=8_tips">here</a></p>

<p>Get the &quot;10 Processes To Automate in Zendesk Ebook <a href="https://dominiccx.com/10-processes-to-automate">here</a></p>

<p>FREE 12h onboarding course with Zendesk methodology implemented by Zendesk for 1000+ projects <a href="https://dominiccx.com/register-for-onboarding-course">here</a></p>

<p><strong>If you are an existing user</strong> - We recommend starting out with an Account Healthcheck. <a href="https://www.dominiccx.com/blog/how-to-do-a-zendesk-account-health-check">This is how one would lood like</a>. With it, and along with your scope of work, we will be able to determine the level of effort I need to put into your project. 
As a bonus, I will point out some easy fixes to improve your processes. On me. If you bring it up, I will do it for free.</p>

<p><strong>If you&#39;re only starting out with Zendesk</strong>, I would like to know:
1. What is your business goal for using Zenedesk?
2. How would a successful implementation look like?
3. What did you do in the past?
4. How did you get here?</p>

<p>After a scoping call, I can translate your flows into Zendesk features and determine the level of effort for your project.</p>

<p><strong>We’ve built 50 apps</strong> for private and public accounts. I don’t work alone, I have a team of talented developers I work with. Depending on the app requirements and/or the technical specs of your data, I find the badass solution for you.  See the apps I&#39;ve uploaded below.</p>

<p>We also do <strong>Zendesk Sunshine</strong> - the new data sorting feature. Check out <a href="//www.ying8.net/apps/support/sunshine-assets-app/">my app</a>.</p>

<p><strong>We love customizing Guide experiences.</strong> This is hands on combining all of my experience - UX meets CX. If you need a sleek navigation and tips on how to deflect tickets, I have a lot of suggestions you could use. <a href="https://calendly.com/dominiccx/letsmeet/?month=2020-09">Book a call with me</a> and I’ll share some tips and tricks for free. My portfolio <strong><a href="https://www.dominiccx.com/blog/zendesk-guide-customization-examples">here</a></strong>.</p>

<p><strong>Reporting</strong> - Visualizing your data is key when seeing if your KPIs work, how your agents are performing, and where you need to improve. I cannot stress enough how important Zendesk Explore is for your Customer Satisfaction.</p>

<p>Check out my website for use cases and more CS googies.</p>


ROCA

Learn how to automate and make your processes efficient. Zendesk Experts based in Central Europe. Helping companies onboard, optimize & scale their customer service solutions in Zendesk. Slashing prices to help deal with energy crisis, stronger together 💪

<p>Diziana Panatha is a fully responsive multipurpose Zendesk® Guide Help Center Theme (templates). This theme can be easily configured through settings UI in Zendesk Guide Admin.</p>

<h4>Theme Editions</h4>

<ul>
<li>Standard Edition: USD 299 (one time cost with access to free upgrades to future versions -- minors and patches). The source code is not available in this edition. You will be able to change all important settings via admin UI.</li>
<li>Developer Edition: USD 339 (one time cost with access to free upgrades to future versions -- minors and patches). The full source code is available via &#39;Edit Code&#39; button in theme customization area. You will be able to change all important settings via admin UI.</li>
</ul>

<h4>Theme Walkthrough/Demo Video</h4>

<p>https://www.youtube.com/watch?v=Hej3evIylS0</p>

<h4>Purchase Includes</h4>

<ul>
<li>Theme License: Diziana Panatha Theme License for One (1) Zendesk Help Center or Brand.</li>
<li>Support: Ninety (90) days via <a href="https://support.diziana.com/hc/requests/new">email</a>.</li>
</ul>

<h4>Theme Features</h4>

<p>This theme is very adminable (configurable) from theme admin settings UI. You can look at screenshots of settings to learn more.</p>

<p><strong>This theme exposes the following settings in the theme customization admin area:</strong></p>

<ul>
<li>Colors (brand color, brand text color, background color, text color, link colors, header/footer background/text colors)</li>
<li>Fonts (select from a list of font families Zendesk Theming provides). You can use custom web fonts (Google Font, or your own) in Developer Edition because you need to have code access to use custom fonts.</li>
<li>Search Field Placeholder text</li>
<li>Show/Hide Custom Blocks -- a set of icons on the homepage that can be used to link with anything (article, category, section, a page on your website, any page on internet)</li>
<li>Manage Custom Block settings (change icon, change title, change link URL, use Dynamic Content for multiple language support, etc.)</li>
<li>Change icon (image or font-awesome), text, links of Custom Blocks</li>
<li>Show/Hide Categories on the homepage (learn about blocks); Category blocks are a set of icons which are generated from the list of categories in the Guide. If your help center has only one category, then all sections are listed as icons on the homepage. <strong>You will need a Developer Edition License to associate icon to be shown on the homepage for each category, or section (in case of single category help center).</strong></li>
<li>Toggle Minimal/Full Header and Footer. The Standard Edition only allows Minimal Header and Footer. <strong>You need to get Developer Edition to use full header/footer, and customize/change placeholder links with your own.</strong></li>
<li>Set/Unset social media links</li>
<li>Show/Hide author meta on article pages</li>
<li>Show/Hide sidebar</li>
<li>Show/Hide Follow button in section or article pages</li>
<li>and more.</li>
<li>Multiple Lanuage support -- all relevant settings are localizable via Dynamic Content</li>
</ul>

<h3>Homepage Blocks</h3>

<p><a href="https://diziana.s3.amazonaws.com/themes/panatha/Panatha-Homepage-Blocks.gif"><img src="https://diziana.s3.amazonaws.com/themes/panatha/Panatha-Homepage-Blocks.gif" alt=""></a></p>

<h3>Category/Section Template Single Column</h3>

<p><a href="https://diziana.s3.amazonaws.com/themes/panatha/Panatha-Category-Template-Single-Column.gif"><img src="https://diziana.s3.amazonaws.com/themes/panatha/Panatha-Category-Template-Single-Column.gif" alt=""></a></p>

<h3>Knowledge Base Accordion</h3>

<p><a href="https://diziana.s3.amazonaws.com/themes/panatha/Panatha-KB_Accordion.gif"><img src="https://diziana.s3.amazonaws.com/themes/panatha/Panatha-KB_Accordion.gif" alt=""></a></p>

<p>It is recommend that you purchase Developer Edition so you have access to complete code, and you can do custmization by changing CSS/HTML/JavaScript wherever needed. That said, the Standard Edition provides all important settings, and if you just want to get started it&#39;s good enough.</p>

<p>Please see following screenshots to see all settings exposed by this theme, you may never need to edit code for most things. You can open each of following open in new tab to see larger version of the image.</p>

<p><a href="https://diziana.s3.amazonaws.com/themes/panatha/27_diziana_panatha_theme_settings_1.png"><img src="https://diziana.s3.amazonaws.com/themes/panatha/27_diziana_panatha_theme_settings_1.png" alt=""></a></p>

<p><a href="https://diziana.s3.amazonaws.com/themes/panatha/28_diziana_panatha_theme_settings_2.png"><img src="https://diziana.s3.amazonaws.com/themes/panatha/28_diziana_panatha_theme_settings_2.png" alt=""></a></p>

<h3>About Diziana:</h3>

<p><a href="https://www.diziana.com">Diziana</a> helps businesses and organizations to create a fantastic customer self-service experience via Zendesk Guide Help Center(s). </p>

<p>Diziana is a leader in providing ready-to-use custom Zendesk Guide Help Center Themes (templates), and services like Help Center Design, Branding, Advanced Customization, and Integration (with other Zendesk Products, in-house/third-party services/systems).</p>

<p>Diziana has globally helped hundreds of businesses (SMBs to Fortune 500) and organizations (government, nongovernment, nonprofit) to have Fantastic Self Service Zendesk Guide Help Centers. Some of companies Diziana has helped are Cloudflare, Figma, GatesFoundation, Cornell University, OppoSuits, HelloFresh Australia, Switzerland Tourism, Zebpay, Minicabit, Jacada, GOG, InEight, CloudShare, IWA, etc.</p>

<p><img src="https://diziana.s3.us-east-1.amazonaws.com/themes/Diziana-byod-customers.png" alt=""></p>

<p>Team Diziana has decades of experience, and some of them have worked at companies like Yahoo!, Adobe, Macromedia, etc. </p>


Panatha

Diziana

Developer

Standard

Panatha is a fully responsive multipurpose Zendesk Theme (templates) for your Zendesk Guide Help Center. This theme can be easily configured through settings UI in Zendesk Guide Admin.



<p><strong>5,000+</strong> companies have chosen Lotus Themes for their beautiful design, consistent performance, and ease of use. Even Zendesk hires us to improve their help centers. <a href="https://www.lotusthemes.com/pages/zendesk-case-studies?utm_source=zendesk-theme-marketplace&utm_medium=about-theme&utm_campaign=braden">View case studies →</a></p>

<p><img src="https://lotusthemes.s3.us-west-2.amazonaws.com/marketplace/flatrock/companies.gif" alt="Lotus Themes clients"> </p>

<p><img src="https://lotusthemes.s3.us-west-2.amazonaws.com/marketplace/braden/slide-1.png" alt=""></p>

<p><img src="https://lotusthemes.s3.us-west-2.amazonaws.com/marketplace/braden/slide-2.png" alt=""></p>

<p><a href="https://www.lotusthemes.com/pages/zendesk-guide-examples?utm_source=zendesk-theme-marketplace&utm_medium=portfolio&utm_campaign=braden"><img src="https://lotusthemes.s3.us-west-2.amazonaws.com/marketplace/braden/braden-portfolio.png" alt=""></a></p>

<p><a href="https://zendeskthemes.zendesk.com/hc/en-us/sections/4410629535507-Formatting-Options?utm_source=zendesk-theme-marketplace&utm_medium=built-in-features&utm_campaign=braden"><img src="https://lotusthemes.s3.us-west-2.amazonaws.com/marketplace/braden/slide-3.png" alt="Video of the extended out-of-the-box functionality"></a></p>

<p><img src="https://lotusthemes.s3.us-west-2.amazonaws.com/marketplace/braden/braden-design.png" alt=""></p>

<p><img src="https://lotusthemes.s3.us-west-2.amazonaws.com/marketplace/braden/braden-features.png" alt=""></p>

<h4>See how you can get everything customized within 90 minutes</h4>

<p><img src="https://lotusthemes.s3.us-west-2.amazonaws.com/marketplace/braden/braden-settings.gif" alt="How to customize braden theme"></p>

<p><a href="//www.ying8.net/marketplace/partners/917/lotus-themes-zendesk-partner/"><img src="https://lotusthemes.s3.us-west-2.amazonaws.com/marketplace/common/reviews.png" alt=""></a></p>

<h4>Add more functionality with extensions</h4>

<p>Zendesk extensions are ready-made solutions that improve the self-service experience and overcome problems of the default help center.</p>

<ul>
<li><strong>Side navigation</strong>. Display categories, sections, and articles on inner pages.</li>
<li><strong>Table of Contents</strong>. Highlight titles of relevant sections as users scroll through articles.</li>
<li><strong>Alerts</strong>. Inform users with simple, customizable, and responsive notifications.</li>
<li><strong>Contacts widget</strong>. Show various options for contacting support with one click.</li>
</ul>

<p><a href="https://www.lotusthemes.com/collections/extensions?utm_source=zendesk-theme-marketplace&utm_medium=extensions&utm_campaign=braden">See All Extensions →
</a></p>

<h4>Watch the video about our themes</h4>

<p><a href="https://youtu.be/jM00b2r_s3s"><img src="https://d2sz1e1f43ugtm.cloudfront.net/marketplace/youtube_cover.jpg" alt="Video of the extended out-of-the-box functionality"></a></p>

<h4>Contact us</h4>

<p><a href="mailto:hello@lotusthemes.com">hello@lotusthemes.com</a></p>

<p><a href="https://lotusthemes.zendesk.com/hc/en-us/requests/new?utm_campaign=braden&utm_source=zendesk-theme-marketplace">Submit a request</a></p>

<p><a href="https://calendly.com/d/x3xs-2p5j/sales-qualification-call">Book a Zoom meeting</a></p>


Braden

Lotus Themes, Zendesk partner


Braden is a Zendesk theme with a large hero unit on all pages and a sticky header with a search bar that is visible at all times. It has a playful and bright design. Article pages show only content so that nothing distracts the attention.


<p><strong>5,000+</strong> companies have chosen Lotus Themes for their beautiful design, consistent performance, and ease of use. Even Zendesk hires us to improve their help centers. <a href="https://www.lotusthemes.com/pages/zendesk-case-studies?utm_source=zendesk-theme-marketplace&utm_medium=about-theme&utm_campaign=lotus-one">View case studies →</a></p>

<p><img src="https://lotusthemes.s3.us-west-2.amazonaws.com/marketplace/flatrock/companies.gif" alt="Lotus Themes clients"> </p>

<p><img src="https://lotusthemes.s3.us-west-2.amazonaws.com/marketplace/lotus-one/slide-1.png" alt=""></p>

<p><img src="https://lotusthemes.s3.us-west-2.amazonaws.com/marketplace/lotus-one/slide-2.png" alt=""></p>

<p><a href="https://www.lotusthemes.com/pages/zendesk-guide-examples?utm_source=zendesk-theme-marketplace&utm_medium=portfolio&utm_campaign=lotus-one"><img src="https://lotusthemes.s3.us-west-2.amazonaws.com/marketplace/lotus-one/lotus-one-portfolio.png" alt="Portfolio"></a></p>

<p><a href="https://zendeskthemes.zendesk.com/hc/en-us/sections/4410629535507-Formatting-Options?utm_source=zendesk-theme-marketplace&utm_medium=built-in-features&utm_campaign=lotus-one"><img src="https://lotusthemes.s3.us-west-2.amazonaws.com/marketplace/lotus-one/slide-3.png" alt="Article formatting options"></a></p>

<p><img src="https://lotusthemes.s3.us-west-2.amazonaws.com/marketplace/lotus-one/lotus-one-design.png" alt=""></p>

<p><img src="https://lotusthemes.s3.us-west-2.amazonaws.com/marketplace/lotus-one/lotus-one-features-fix1.png" alt=""></p>

<p><a href="//www.ying8.net/marketplace/partners/917/lotus-themes-zendesk-partner/"><img src="https://lotusthemes.s3.us-west-2.amazonaws.com/marketplace/common/reviews.png" alt="Reviews"></a></p>

<h4>Extended out-of-the-box functionality helps you save time and money</h4>

<p>Watch the video to find out details:</p>

<p><a href="https://www.youtube.com/watch?v=D0yEuDurmoE&feature=youtu.be"><img src="https://lotusthemes.s3-us-west-2.amazonaws.com/marketplace/youtube_cover.jpg" alt="Video of the extended out-of-the-box functionality"></a></p>

<h4>Contact Us</h4>

<p><a href="mailto:hello@lotusthemes.com">hello@lotusthemes.com</a></p>

<p><a href="https://zendeskthemes.zendesk.com/hc/en-us/requests/new?utm_campaign=lotus-one&utm_source=zendesk-theme-marketplace">Submit a request</a></p>

<p><a href="https://calendly.com/d/x3xs-2p5j/sales-qualification-call">Book a Zoom meeting</a></p>


Lotus One


Lotus One is a custom Zendesk theme that includes additional features like side navigation, prev/next buttons, a sticky header, and categories with icons on the homepage. Get a customized template and save about $400.


<h1>Introducing our brand new professional Cool Wear theme!</h1>

<p>It’s simple and professional and has easy access to support on all pages, including cool features such as notification banners, customizable sidebar, and category icons.
Made with e-commerce in mind, however, the only limit is your own imagination.</p>

<h2>Core features</h2>

<h4>Notification banners</h4>

<p>With the notification banner feature, you can inform your users of extraordinary situations, as they arrive at the Help Center, whether that be prolonged delivery times or scenarios affecting your business.</p>

<h4>Cookie banner</h4>

<p>Consent and privacy are more important than ever - especially for online businesses. With the Cool Wear theme, you can simply ask for your visitors’ consent right away in the Help Center. </p>

<h4>An extensively customizable sidebar</h4>

<p>You can make this theme sidebar fit your exact desire. You can customize the menus, different options on how the sidebar is displayed depending on the site, what elements to display, such as menus, search fields, popular articles, email addresses, buttons, etc. 
The sidebar can also be fixed, so it follows the user when they scroll.</p>

<h4>Theme Global Social Media icons</h4>

<p>Like many other businesses, you’re most likely active on various social media platforms. You can now link to these in the Help Center. Currently supporting Facebook, Twitter, LinkedIn, Instagram, and Pinterest. It’s also an option to opt out of SoMe icons.</p>

<h4>Categories with icons</h4>

<p>Choose the icon that fits the category.
If you have a category about delivery, put on a package or a car. If you have a category about Llamas, just add a Llama icon. </p>

<h4>Other features:</h4>

<ul>
<li>Add <strong>extra menu items</strong> in the footer</li>
<li><strong>Extra help section</strong> where you can link directly to Facebook Messenger, Twitter DM &amp; Zendesk contact form</li>
<li><strong>Customizable homepage hero</strong> section </li>
<li>The theme <strong>looks great</strong>!</li>
<li><strong>Responsive webdesign</strong></li>
</ul>

<h3>Minimize friction with a professionally designed Guide Theme!</h3>

<p>A well-designed Guide Theme can significantly improve ticket deflection and allow more time for agents to focus on more complicated tickets or proactive customer service. </p>

<p>All our themes are responsive, which means they’ll look great on all devices, and they’re based on our best practice experiences.</p>

<p><strong>Obs.</strong> The theme is only available for Standard purchase and currently doesn’t support RTL languages.</p>

<h2>Community</h2>

<p>We want to make sure you’re fully satisfied and just as pleased with this Guide theme as we are. If you have any feature requests for future themes, just head over to our <a href="https://support.helphouse.io/hc/en-us/community/">community</a> and let us know.</p>

<h2>Made by helphouse.io - Zendesk Master Partner</h2>

<p>This app is made by helphouse.io. We’re a 360º Zendesk consulting house and the leading Zendesk Master Partner in Europe.</p>

<p>We’re experts in customer experience and Zendesk. And besides <a href="//www.ying8.net/marketplace/partners/helphouseio/">creating apps and themes for Zendesk Marketplace</a>, we also help companies <a href="https://helphouse.io/en/services/?utm_campaign=Zendesk_Marketplace&utm_medium=Guide_Themes&utm_source=Cool_Wear">implement and optimize Zendesk</a>.</p>


Cool Wear

helphouse.io

Cool Wear has a simple customizable and intuitive user experience design. 

<p><em>Paris is one of the themes in our *</em>Commerce Collection** - a set of beautiful templates for commercial businesses. Curious about the other themes in the Commerce Collection? Take a look at <a href="//www.ying8.net/marketplace/themes/35/capetown-business-collection/">Capetown</a>.*
<em>Paris is updated for  *</em>Zendesk Themes V3** and supports the new Rich Text Editor Experience. <a href="https://support.zendesk.com/hc/en-us/articles/5762406613530-Announcing-Templating-API-v3-with-improved-rich-text-editor">Read more here</a>*</p>

<h2>About the theme</h2>

<p>Unlike any other Zendesk theme, Paris offers endless features for in-house customization. Zero coding,maximum impact.</p>

<ul>
<li>Sync our design with your brand ID using the widest editor for no-code customization</li>
<li>Make your content more accessible with extensive out-of-the-box functionalities like promoted articles and recent searches</li>
</ul>

<h2>Endless, zero-code customization</h2>

<p>Your help center, your brand. Play around with different styles and designs to reflect your unique identity. Adapt colors, images, icons, fonts, and logos: our theme offers easy customization without coding.</p>

<p><img src="https://resources.premiumplus.io/hubfs/Zendesk%20Marketplace/11_sydney-customize.jpg" alt=""></p>

<p>This is what you get out of the box:</p>

<ul>
<li><strong>Header</strong>: 4 styles for each layout, sticky / non-sticky option</li>
<li><strong>Footer</strong>: 3 styles</li>
<li><strong>Homepage</strong>: different layout options for category boxes, promoted articles, recent searches, …</li>
<li><strong>Inner pages</strong>: multiple styles</li>
</ul>

<h2>Widest range of out-of-the-box options</h2>

<p>Save time and money with our extended out-of-the-box functionalities. Make your help center content more accessible with popular searches, promoted articles, recent activities, ‘articles in this section’, and so on.</p>

<h2>Great UX for every screen</h2>

<p>Whether your readers are using their phones, tablets or desktops to figure out the answers to their questions: our theme is optimized for every screen. Our intuitive design makes it easy for customers to find the answers to their questions in no time.</p>

<p><img src="https://resources.premiumplus.io/hubfs/Zendesk%20Marketplace/12_paris-responsive.jpg" alt=""></p>

<h2>Clean, distinct design</h2>

<p>Your brand is unique, and so is your help center. Impress your customers with a clean, contemporary look based on modern design principles.</p>

<p><a href="https://cta-redirect.hubspot.com/cta/redirect/19858434/255a56e7-ec1d-4c3c-9a98-41758a73d45f"><img src="https://no-cache.hubspot.com/cta/default/19858434/255a56e7-ec1d-4c3c-9a98-41758a73d45f.png" alt=""></a></p>

<p>-</p>

<h3>Updates &amp; support</h3>

<p>Our themes are updated regularly to support new Zendesk features and capabilities.
Have any questions about this theme? <a href="https://premiumplus.io/contact?utm_source=partner&utm_medium=referral&utm_campaign=zendesk_marketplace&utm_partner=zendesk">Feel free to contact us.</a></p>

<h3>… Or contact us for a custom theme</h3>

<p>Our custom themes offer a fully tailored help center to match your Brand ID. We’ll create a help center from scratch so you can profit from a unique design. Provide us with a mock-up, or we’ll make one for you. With 3 revision rounds included, we’re sure we’ll get it right.</p>

<p><a href="https://premiumplus.io/themes/zendesk-custom-themes?utm_source=partner&utm_medium=referral&utm_campaign=zendesk_marketplace&utm_partner=zendesk">Find out more →</a></p>

<p>-</p>

<h3>About Premium Plus</h3>

<p>Premium Plus is your guide to a better customer experience. As a Master Partner of Zendesk, Aircall, and Certainly, we provide you with the right processes, tools, and setup to deliver the best possible service to your customers in no time. Anytime and anywhere.</p>

<p><a href="https://premiumplus.io?utm_source=partner&utm_medium=referral&utm_campaign=zendesk_marketplace&utm_partner=zendesk">Find out more on our website →</a></p>

<p>-</p>

<h3>Have any questions?</h3>

<p>Feel free to <a href="https://premiumplus.io/contact?utm_source=partner&utm_medium=referral&utm_campaign=zendesk_marketplace&utm_partner=zendesk">contact us</a> or <a href="https://calendly.com/irina-antonova">book a meeting with our experts</a>.</p>


Paris

Premium Plus

A feminine, tender, multi-style theme, Paris is the perfect template for industries focused on female end-users. This design includes several standard layouts that are easily customizable.

<p><em>Stockholm is one of the themes in our *</em>Business Collection** - a set of clean, minimalist themes with customisation options to make them fit your business. Curious about the other themes in the Business Collection? Take a look at <a href="//www.ying8.net/marketplace/themes/34/gotham/">Gotham</a> and <a href="//www.ying8.net/marketplace/themes/33/sydney/">Sydney</a>.*
<em>Stockholm is updated for  *</em>Zendesk Themes V3** and supports the new Rich Text Editor Experience. <a href="https://support.zendesk.com/hc/en-us/articles/5762406613530-Announcing-Templating-API-v3-with-improved-rich-text-editor">Read more here</a>*</p>

<h2>About the theme</h2>

<p>Unlike any other Zendesk theme, Stockholm offers endless features for in-house customization. Zero coding, maximum impact.</p>

<ul>
<li>Sync our design with your brand ID using the widest editor for no-code customization</li>
<li>Make your content more accessible with extensive out-of-the-box functionalities like promoted articles and recent searches</li>
</ul>

<h2>Endless, zero-code customization</h2>

<p>Your help center, your brand. Play around with different styles and designs to reflect your unique identity. Adapt colors, images, icons, fonts, and logos: our theme offers easy customization without coding.</p>

<p><img src="https://resources.premiumplus.io/hubfs/Zendesk%20Marketplace/11_sydney-customize.jpg" alt=""></p>

<p>This is what you get out of the box:</p>

<ul>
<li><strong>Header</strong>: 4 styles for each layout, sticky / non-sticky option</li>
<li><strong>Footer</strong>: 3 styles</li>
<li><strong>Homepage</strong>: different layout options for category boxes, promoted articles, recent searches, …</li>
<li><strong>Inner pages</strong>: multiple styles</li>
</ul>

<h3>Widest range of out-of-the-box options</h3>

<p>Save time and money with our extended out-of-the-box functionalities. Make your help center content more accessible with popular searches, promoted articles, recent activities, ‘articles in this section’, and so on.</p>

<h3>Great UX for every screen</h3>

<p>Whether your readers are using their phones, tablets or desktops to figure out the answers to their questions: our theme is optimized for every screen. Our intuitive design makes it easy for customers to find the answers to their questions in no time.</p>

<p><img src="https://resources.premiumplus.io/hubfs/Zendesk%20Marketplace/12_stockholm-responsive.jpg" alt=""></p>

<h3>Clean, distinct design</h3>

<p>Your brand is unique, and so is your help center. Impress your customers with a clean, contemporary look based on modern design principles.</p>

<p><a href="https://cta-redirect.hubspot.com/cta/redirect/19858434/dbee903e-77ff-4ecb-8cbd-2c3635c38d4d"><img src="https://no-cache.hubspot.com/cta/default/19858434/dbee903e-77ff-4ecb-8cbd-2c3635c38d4d.png" alt=""></a></p>

<p>-</p>

<h3>Updates &amp; support</h3>

<p>Our themes are updated regularly to support new Zendesk features and capabilities.
Have any questions about this theme? <a href="https://premiumplus.io/contact?utm_source=partner&utm_medium=referral&utm_campaign=zendesk_marketplace&utm_partner=zendesk">Feel free to contact us.</a></p>

<h3>… Or contact us for a custom theme</h3>

<p>Our custom themes offer a fully tailored help center to match your Brand ID. We’ll create a help center from scratch so you can profit from a unique design. Provide us with a mock-up, or we’ll make one for you. With 3 revision rounds included, we’re sure we’ll get it right.</p>

<p><a href="https://premiumplus.io/themes/zendesk-custom-themes?utm_source=partner&utm_medium=referral&utm_campaign=zendesk_marketplace&utm_partner=zendesk">Find out more →</a></p>

<p>-</p>

<h3>About Premium Plus</h3>

<p>Premium Plus is your guide to a better customer experience. As a Master Partner of Zendesk, Aircall, and Certainly, we provide you with the right processes, tools, and setup to deliver the best possible service to your customers in no time. Anytime and anywhere.</p>

<p><a href="https://premiumplus.io?utm_source=partner&utm_medium=referral&utm_campaign=zendesk_marketplace&utm_partner=zendesk">Find out more on our website →</a></p>

<p>-</p>

<h3>Have any questions?</h3>

<p>Feel free to <a href="https://premiumplus.io/contact?utm_source=partner&utm_medium=referral&utm_campaign=zendesk_marketplace&utm_partner=zendesk">contact us</a> or <a href="https://calendly.com/irina-antonova">book a meeting with our experts</a>.</p>


Stockholm

Classic yet contemporary. Stockholm includes different commonly used layouts that suit a variety of industries, ranging from SaaS to health care, construction and finance.

<p>Milo is a beautiful, professionally designed Zendesk theme that&#39;s packed full of features, including a prominent search bar displayed within a hero section, custom and category blocks with optional icons on the Home page, call-to-actions and much more. Everything can be branded and customized without code, making it easier than ever to launch a new help center that will delight your customers.</p>

<h4>One theme, unlimited possibilities</h4>

<p>Premium functionality that would normally cost thousands of dollars is <strong>included for free</strong> so you can get the very most out of the theme and your Zendesk help center. Discover what makes Milo different today by <strong>starting a free 14 day trial!</strong></p>

<p><a href="https://www.zenplates.co"><img src="https://www.zenplates.co/assets/images/marketplace/slide-1-milo.png" alt="Customizable Zendesk themes"></a></p>

<p><strong>Not a developer? Not a problem! Branding and customizing our themes is easy.</strong></p>

<p>We&#39;ve pushed theme settings to the absolute limit, giving you the ability to completely change the look-and-feel of your help center to match your company brand guidelines <strong>through no-code configuration</strong>. Our team has made the tough design decisions so you can focus on what&#39;s important: delivering an amazing help center and self-service experience to your customers.</p>

<p><img src="https://www.zenplates.co/assets/images/marketplace/testimonial-1.png" alt="Zendesk themes that can be customized without code"></p>

<p><a href="https://www.zenplates.co/extensions"><img src="https://www.zenplates.co/assets/images/marketplace/slide-2.png" alt="Add functionality to your Zendesk help center"></a></p>

<p>All of our themes include our collection of <a href="https://www.zenplates.co/extensions">premium extensions for Zendesk Guide</a> <strong>for free</strong>. Advanced navigation options, video library functionality, configurable notification and more can be added with a click and, best of all, absolutely everything can be customized. <strong>Why pay hundreds or even thousands of dollars for advanced functionality when you can get it for free with every one of our themes?</strong></p>

<p><a href="https://www.zenplates.co/patterns"><img src="https://www.zenplates.co/assets/images/marketplace/slide-3.png" alt="Ready made UI elements for your Zendesk help center"></a></p>

<p>Our <a href="https://www.zenplates.co/themes">premium Zendesk themes</a> are unique in that they&#39;re built on top of a powerful theming framework that allows elements and even entire layouts to be easily copied and pasted from our ever-growing <a href="https://www.zenplates.co/patterns">library of help center UI patterns</a>. <strong>You will not find this level of flexibility or control anywhere else!</strong></p>

<p><img src="https://www.zenplates.co/assets/images/marketplace/testimonial-2.png" alt="Highly extensible Zendesk themes"></p>

<p><a href="https://www.zenplates.co/documentation/overview/creating-callouts"><img src="https://www.zenplates.co/assets/images/marketplace/slide-4.png" alt="Article formatting elements for Zendesk themes"></a></p>

<p>It&#39;s not just the page layouts that get special treatment. Our range of <a href="https://www.zenplates.co/extensions/formatting-styles">content  and interactive elements</a> like tabs, toggles and carousels apply structure to your articles making them more accessible and attractive to your visitors. </p>

<h4>Designed and built by professionals</h4>

<p>The quality of our themes goes well beyond what you and your customers see. Our themes are built to the latest web, UX and accessibility standards by top-notch web developers. As a result, they are fully responsive, accessible and <strong>easy to maintain and extend</strong>.</p>

<p><img src="https://www.zenplates.co/assets/images/marketplace/slide-5.png" alt="Zendesk theme features offered by Zenplates"></p>

<p><img src="https://www.zenplates.co/assets/images/marketplace/testimonial-3.png" alt="Modern and responsive help center themes for Zendesk Guide"></p>

<h4>Trusted by the best</h4>

<p>Our themes and extensions are used by <strong>thousands of companies</strong> around the world just like yours. The quality of our software, service and support is second to none and evident from our <strong>5 star</strong> average rating in the Zendesk Marketplace.</p>

<p><img src="https://www.zenplates.co/assets/images/marketplace/slide-6.png" alt="Zenplates has thousands of satisfied Zendesk customers around the world"></p>

<p>We also <a href="https://www.zenplates.co/services">design and build custom Zendesk themes and apps</a> and have partnered with hundreds of companies to bring their help center visions to life. If you’re looking for a professionally developed custom theme along with expert advice and guidance around UX best practices, we’d love to hear from you.</p>

<h4>Support when you need it</h4>

<p>Our friendly support team is available to help answer your questions at any time in a fast and friendly manner because <strong>free ongoing premium support</strong> is included with every purchase. We also offer <a href="https://www.zenplates.co/documentation/">extensive documentation</a> and guides covering common theme branding and customization activities on our website.</p>

<p><img src="https://www.zenplates.co/assets/images/marketplace/testimonial-4.png" alt="Ongoing support for your Zendesk Guide theme"></p>

<p>We stand by our products and offer a <strong>lifetime warranty</strong> on all themes, extensions and custom work giving you complete peace of mind.</p>

<h4>No hidden costs or restrictions</h4>

<p>All of our prices are <strong>one-off</strong> and there are absolutely no ongoing costs. We also don&#39;t place any restrictions on how you can use your theme, as a free multi-brand license is included with every purchase.</p>

<p><a href="https://www.zenplates.co/#buy-now"><img src="https://www.zenplates.co/assets/images/marketplace/slide-7.png" alt="Competitively priced themes for Zendesk Guide"></a></p>

<p><strong>You can now also get our collection of 29 themes for just $995, exclusively through our website!</strong></p>

<p>Our <a href="https://zenplates.lemonsqueezy.com/checkout/buy/5d3f7ee4-2507-42bf-90f1-16c86c29c452">Complete Package of premium Zendesk themes</a> gives you access to all of our themes, including future releases, saving your thousands of dollars. Now you can take the stress out of choosing a theme, create multiple branded help centers, copy elements or pages between themes or simply change themes more often without having spend anything more.</p>

<p><img src="https://www.zenplates.co/assets/images/marketplace/slide-8.png" alt="The Zenplates Complete Package containing all Zendesk themes and extensions"></p>


Milo

Zenplates, Zendesk Partner

Milo is a beautiful and highly customizable theme for Zendesk Guide.  It is designed to serve as a solid foundation on which to build an amazing knowledge base for your customers.

<p>Diziana Ojom is a fully responsive Zendesk® Guide Help Center Theme (templates); an elegant one.</p>

<p>It can be used by all kind of organizations -- Technology, Education, Tour &amp; Travels, Food, Startups, IT, Medical, Construction, Builder, Marketing, Startup, Fashion, Government, NGO, Not-For-Profit - Companies, Business or Organizations.</p>

<h4>Theme Editions</h4>

<ul>
<li>Standard Edition: USD 299 (one time cost with access to free upgrades to future versions -- minors and patches). The source code is not available in this edition. You will be able to change all important settings via admin UI.</li>
<li>Developer Edition: USD 339 (one time cost with access to free upgrades to future versions -- minors and patches). The full source code is available via &#39;Edit Code&#39; button in theme customization area. You will be able to change all important settings via admin UI.</li>
</ul>

<h4>Purchase Includes</h4>

<ul>
<li>Theme License: Diziana Ojom Theme License for One (1) Zendesk Help Center or Brand.</li>
<li>Support: Ninety (90) days via <a href="https://support.diziana.com/hc/requests/new">email</a>.</li>
</ul>

<p><strong>Theme Features:</strong></p>

<ul>
<li>Custom Block Icons (on homepage) can be linked to anything; </li>
<li>Category Block Icons (on homepage) which can be used to list all guide categories</li>
<li>Knowledge base Tree (component that can be enabled on the homepage) -- simple list as well as accordion</li>
<li>Zendesk Gather Community Templates</li>
<li>Table of Content on article pages (optional -- can be enabled)</li>
<li>Admonitions (Note, Warning, Tips, etc.) -- configurable (colors, icons, etc.)</li>
<li>Responsive Tables in articles</li>
<li>Custom hero image for the homepage and community homepage</li>
<li>and more.</li>
</ul>

<p><strong>This theme is very adminable (configurable) from theme admin settings UI, and exposes the following settings. You can look at screenshots of settings to learn more.</strong></p>

<h4>Logo External URL</h4>

<p><a href="https://diziana.s3.amazonaws.com/themes/ojom/Ojom-Logo-External-URL.gif"><img src="https://diziana.s3.amazonaws.com/themes/ojom/Ojom-Logo-External-URL.gif" alt=""></a></p>

<h4>Homepage Blocks</h4>

<p><a href="https://diziana.s3.amazonaws.com/themes/ojom/Ojom-Homepage-Blocks.gif"><img src="https://diziana.s3.amazonaws.com/themes/ojom/Ojom-Homepage-Blocks.gif" alt=""></a></p>

<h4>Homepage Contact Block</h4>

<p><a href="https://diziana.s3.amazonaws.com/themes/ojom/Ojom-Homepage-Contact-Block.gif"><img src="https://diziana.s3.amazonaws.com/themes/ojom/Ojom-Homepage-Contact-Block.gif" alt=""></a></p>

<ul>
<li>Colors (brand color, brand text color, background color, text color, link colors, header/footer background/text colors)</li>
<li>Fonts (select from a list of font families Zendesk Theming provides). You can use custom web fonts (Google Font, or your own) in Developer Edition because you need to have code access to use custom fonts.</li>
<li>Search Field Placeholder text</li>
<li>Show/Hide Custom Blocks -- a set of icons on homepage that can be used to link with anything (article, category, section, a page on your website, any page on internet)</li>
<li>Manage Custom Block settings (change icon, change title, change link URL, use Dynamic Content for multiple language support, etc.)</li>
<li>Change icon (image or font-awesome), text, links of Custom Blocks</li>
<li>Show/Hide Categories on the homepage (learn about blocks); Category blocks are a set of icons which are generated from the list of categories in the Guide. Icons with categories can be associated using Dynamic Content, and editing code (requires developer license)</li>
<li>Set/Unset minimal header/footer</li>
<li>Manage header/footer links via Dynamic Content</li>
<li>Set/Unset social media links</li>
<li>Show/Hide author details/meta (name, avatar, date) on article pages</li>
<li>Show/Hide sidebar</li>
<li>Show/Hide Follow button in section or article pages</li>
<li>Multiple Language support -- all relevant settings are localizable via Dynamic Content</li>
<li>and more.</li>
</ul>

<p>Please see following screenshots to see all settings exposed by this theme, you may never need to edit code for most things. You can open each of following open in new tab to see larger version of the image.</p>

<p><a href="https://diziana.s3.amazonaws.com/themes/ojom/screenshots/27_diziana_ojom_theme_settings_1.png"><img src="https://diziana.s3.amazonaws.com/themes/ojom/screenshots/27_diziana_ojom_theme_settings_1.png" alt=""></a></p>

<p><a href="https://diziana.s3.amazonaws.com/themes/ojom/screenshots/28_diziana_ojom_theme_settings_2.png"><img src="https://diziana.s3.amazonaws.com/themes/ojom/screenshots/28_diziana_ojom_theme_settings_2.png" alt=""></a></p>

<p><strong>The Standard Edition only allows changes via settings panel; which works for most cases, and we have exposed a lot of settings for you. If you want full control, and want to do advanced customization, you need Developer Edition for advanced customization such as:</strong></p>

<ul>
<li>change layout of templates</li>
<li>use custom fonts (other than predefined list in theme settings)</li>
<li>add or remove features.</li>
</ul>

<p>It is recommend that you purchase Developer Edition so you have access to complete code, and you can do custmization by changing CSS/HTML/JavaScript wherever needed. That said, the Standard Edition provides all important settings, and if you just want to get started it&#39;s good enough.</p>

<p>Please feel free to <a href="https://support.diziana.com/hc/requests/new">reach out</a> for more information, or to ask any question (before or after purchasing the theme).</p>


Ojom

Diziana Ojom is a fully responsive Zendesk® Guide Help Center Theme (templates). 

It can be used by all kinds of organizations -- Technology, Education, tours & travel, Food, Startups, IT, Medical, Construction, Builder, Marketing, Startup, Fashion, Government, NGO, Not-For-Profit - Companies, Business, or Organizations.

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