Featured Apps

<img src="https://uploads-ssl.webflow.com/63493c31eeb5b0bf789122ef/64945129238e44550faaae77_fastest_wfm_zendesk.png" alt="The fastest WFM on the planet.">

Modern workforce management built for next generation support teams 
Beautifully simple scheduling, a forecast you can trust, and real-time reports to deliver better customer service.

Now a Zendesk company 
Tymeshift is now part of Zendesk, which means the fastest workforce management software is about to pack an even bigger punch. <a href="//www.ying8.net/newsroom/articles/tymeshift-acquisition23?utm_source=tymeshift&utm_medium=zdmarketplace&utm_campaign=tymeshift-acquisition23">Read more here</a>.

Want support getting setup or to see a demo before installing Tymeshift? 
👉 Reach out to your Zendesk Account Executive to learn more, or <a href="https://www.tymeshift.com/schedule">Schedule time with our team</a>. We’ll answer your questions, show you a demo, and even help you start building reports &amp; schedules if you’ve started a free trial! 

<img src="https://uploads-ssl.webflow.com/63493c31eeb5b0bf789122ef/638090734d9c4ec539dc481d_zendesk_zaf_howitworks.png" alt="How it works">

The only WFM you can spin up in minutes 
Install the Tymeshift app in Zendesk via this page and follow the setup instructions. You’ll gain real-time visibility in minutes.

How much does Tymeshift cost? 
You can sign up for a free 10-day trial today and see if Tymeshift meets your needs. 
After that, licenses start as low as $15/month per agent, depending on the plan that you sign up for. 
Head on over to <a href="https://www.tymeshift.com/pricing">our pricing page</a> to see our different plans.

<img src="https://uploads-ssl.webflow.com/63493c31eeb5b0bf789122ef/63aadb9fd827c56bce2c7deb_zendesk_zaf_fastestdemo.png" alt="Watch the fastest product demo on the planet">

<a href="https://www.loom.com/share/fc469316d61644dca821e6d7e03fd562"><img src="https://uploads-ssl.webflow.com/63493c31eeb5b0bf789122ef/63aadb9fc73ddf43b9f90238_tymeshift_zaf_video_thumbnail.jpg" alt="Taking the WTF out of WFM"></a>

Need Help? 
🗣️ Talk to your Zendesk Account Executive 
📧 Email: <a href="mailto:support@tymeshift.com">support@tymeshift.com</a> 
💬 Chat: <a href="https://www.tymeshift.com">www.tymeshift.com</a> 
📆 Start your Trial: <a href="https://www.tymeshift.com/free-trial">www.tymeshift.com/free-trial</a>

Tymeshift Workforce Management

This is the default plan all existing apps have. You can change the description and name of this plan

Default Plan

Modern WFM with fast scheduling, forecasting, reporting and real-time analytics.

Reporting and Analytics

Collaboration Tools

Harvest makes it easy to track time from your desktop, phone, and favorite tools, including Zendesk. Intuitive, visual reports make it easy to analyze your team’s time and keep projects on track. And if you need to invoice your clients, Harvest helps you create invoices from your billable time, email them to your client, and get paid online. 
 Enabling this app makes time tracking seamless by adding a Harvest timer directly to Zendesk. You can start a Harvest timer from individual tickets in Zendesk, so you don’t have to interrupt your workflow to track time. Time entries in Harvest even include a link back to the Zendesk ticket, making your time easier to analyze. 
 Using this app requires a Harvest account. If you don’t already have one, you can sign up for a free trial at <a href="https://www.getharvest.com">https://www.getharvest.com</a>.

Harvest

Track time to projects and tasks in Harvest right from Zendesk tickets.

CRM and Marketing

Retail/Ecommerce

Note: This app requires that <a href="https://support.zendesk.com/hc/en-us/articles/203691146-Creating-and-using-customer-lists">customer lists</a> be enabled in your Zendesk Support account.

Help support team members manage and track all customer interactions from Zendesk Support and Mailchimp, all in one place. With the Mailchimp Activity app, team members can easily get a full picture on which email campaigns a customer has been sent and what actions they took with each campaign.

Get ahead of your customers’ questions and needs by going to them instead of waiting for them to come to you—making customer conversations more meaningful, personal, and productive.

With the Mailchimp Activity app, you can:

<ul>
<li>View all email campaigns from Mailchimp that a Zendesk Support ticket requester has received.</li>
<li>View in-depth details of the actions the Zendesk Support ticket requester took with each Mailchimp campaign.</li>
<li>Manage the ticket requester&#39;s Mailchimp mailing list subscriptions.</li>
</ul>

Also, make sure to check out the Mailchimp Campaign app. It lets you send email campaigns to targeted lists of customers, and proactively communicate and follow up with your customers.

<h3>How Mailchimp works:</h3>

More than 4 million people use Mailchimp to create, send, and track email newsletters. Create signup forms that match your brand’s look and feel, and send your subscribers product updates, event invitations, announcements, or editorial content. Use our reports to improve your campaigns and learn more about your subscribers. Best of all? Mailchimp is free for lists of up to 2,000 subscribers.

By enabling this app, You agree to the <a href="//www.ying8.net/company/built-by-zendesk-agmt/">Built by Zendesk Terms of Use</a>.

Mailchimp Activity

Send email campaigns directly from your Zendesk using Mailchimp

Messaging

Bring the power of a GIF search engine right into Zendesk, and respond to tickets with GIFs seamlessly. Browse our curated list of trending GIFs every day or search from dozens of hand-picked categories such as reaction GIFs, celebrity GIFs, mood GIFs, etc. To use the GIPHY app, simply search for a GIF and click on a result to insert it directly into your ticket reply.

GIPHY

IT and HR

<a href="https://sweethawk.com"><img src="https://d1kz0yd1invg7i.cloudfront.net/marketplace/sweethawk-tm-banner.png" alt="SweetHawk"></a>

<h1>Give your helpdesk super powers!</h1>

With this app you can install any or all of SweetHawk&#39;s 15 apps (and counting) with a single click, all bundled together <a href="https://sweethawk.com/super-suite-pricing">starting at only $10 per agent per month</a>.

<img src="https://d1kz0yd1invg7i.cloudfront.net/marketplace/sweethawk-promises.png" alt="SweetHawk customer promises">

<h1>About SweetHawk</h1>

SweetHawk has been building apps for Zendesk <a href="https://sweethawk.com/about-us">since 2015</a>. Their first app, <a href="https://sweethawk.com/zendesk-calendar-app">Calendar</a>, was installed by dozens of businesses within weeks of release which inspired them to create more apps like <a href="https://sweethawk.com/zendesk-tasks-app">Tasks</a>, <a href="https://sweethawk.com/zendesk-reminder-notifications-app">Reminders</a> and <a href="https://sweethawk.com/zendesk-approvals-workflow-app">Approvals</a>, creating a <a href="/apps/support/sweethawk-super-suite/">Super Suite</a> of apps all complimenting each other to address larger use cases such as <a href="https://sweethawk.com/itsm-change-management-zendesk">ITSM change management</a>, <a href="https://sweethawk.com/zendesk-project-management">project management</a> and <a href="https://sweethawk.com/hr-human-resources">HR process automation</a>. Today, well over 100,000 agents use <a href="https://sweethawk.com/zendesk-apps">SweetHawk apps for Zendesk</a> every day.

<a href="/marketplace/partners/sweethawk/"><img src="https://d1kz0yd1invg7i.cloudfront.net/marketplace/sweethawk-zendesk-apps.png" alt="SweetHawk&#39;s Zendesk apps"></a>

<img src="https://d1kz0yd1invg7i.cloudfront.net/marketplace/sweethawk-customers.png" alt="SweetHawk customers">

<a href="https://sweethawk.com"><img src="https://d1kz0yd1invg7i.cloudfront.net/marketplace/sweethawk-tm-banner.png" alt="SweetHawk"></a>

SweetHawk Super Suite

Workflows

<a href="https://apps.sparkly.dev/marketplace-app-exporter-banner-link"><img src="https://apps.sparkly.dev/marketplace-app-exporter-banner-image" alt="Banner"></a> 
Export everything, any way you want! 

Formerly known as Ticket Exporter. 

<h2>Overview of possibilities with Exporter</h2>

You&#39;ll be able to: 

<ul>
<li>Export tickets </li>
<li>Export comments (available now!) </li>
<li>Export users </li>
<li>Export organizations </li>
<li>Export attachments (available now!) </li>
<li>Select over 100 fields to include 

<ul>
<li>Including custom fields </li>
</ul></li>
<li>Choose several predefined export formats 

<ul>
<li>CSV </li>
<li>XML </li>
<li>JSON </li>
</ul></li>
<li>Compose your own export formats 

<ul>
<li>Uses the Handlebars template lanuage </li>
</ul></li>
<li>Save and load export configurations for quick re-use </li>
</ul>

Free version: 

<ul>
<li>Export tickets by view </li>
<li>Select up to 10 fields </li>
<li>Choose between 2 different CSV fomats </li>
</ul>

All paid plans come with a 7 day free trial!

Exporter

<ul>
<li>Export tickets by view</li>
<li>Select up to 10 fields</li>
<li>Choose between 2 different CSV fomats</li>
</ul>

Free

<ul>
<li>Export tickets</li>
<li>Export users</li>
<li>Export organizations</li>
<li>Save &amp; load export configurations</li>
<li>Choose between CSV, JSON and XML formats</li>
</ul>

This plan comes with a 7 day free trial!

Professional

<ul>
<li>Export tickets</li>
<li>Export comments</li>
<li>Export users</li>
<li>Export organizations</li>
<li>Export attachments</li>
<li>Export &#39;everything&#39; (planned)</li>
<li>Save &amp; load export configurations</li>
<li>Choose between CSV, JSON and XML formats</li>
<li>Create your own export templates</li>
</ul>

This plan comes with a 7 day free trial!

Enterprise

<ul>
<li>Export tickets</li>
<li>Export users</li>
<li>Export organizations</li>
<li>Save &amp; load export configurations</li>
<li>Choose between CSV, JSON and XML formats</li>
</ul>

<ul>
<li>Export tickets</li>
<li>Export comments</li>
<li>Export users</li>
<li>Export organizations</li>
<li>Export attachments</li>
<li>Export &#39;everything&#39; (planned)</li>
<li>Save &amp; load export configurations</li>
<li>Choose between CSV, JSON and XML formats</li>
<li>Create your own export templates</li>
</ul>

Product and Project Management

Internal Help Desk

PagerDuty&#39;s real time operations platform helps companies increase reliability and customer satisfaction by routing and escalating critical issues to the proper teams that can resolve the issue in a timely manner. As the acknowedgement, research and resolution process is happening, your customer facing team can stay up to date with the PagerDuty integration and provide updates to your customers.

<h3>Get your team(s) involved in a flash</h3>

Getting notified when tickets are created is critical for many organizations. With this integration, you can now use PagerDuty&#39;s rich scheduling and notification capabilities to make sure that your team(s) is responsive in resolving issues for your customers.

<h3>Simple Integration</h3>

The PagerDuty integration only takes a few minutes to configure, just sign into your PagerDuty account and you can begin interacting with PagerDuty from the Zendesk interface!

Sign up for a free 14 day trial <a href="https://www.pagerduty.com/sign-up/">here</a>!

PagerDuty

Notify and escalate critical issues and maintain visibility from Zendesk

Productboard is the customer-centric product management platform that helps organizations get the right products to market, faster. Over 6,000 customer-driven companies use Productboard to understand what customers need, prioritize what to build next, and align everyone around their roadmap.

Productboard’s Zendesk integration helps bridge the product feedback gap between support and product teams. It ensures product managers prioritize the right features to work on next — features that address the real customer needs that are communicated to support teams.

Support teams working in Zendesk can easily send valuable user feedback, like feature requests or product pain points, to Productboard. Once in Productboard, product teams can identify critical product insights within this feedback and use them to prioritize what goes on the product roadmap.

To learn more about this integration, visit:

<ul>
<li><a href="https://www.productboard.com/integrations/zendesk/">Productboard’s Zendesk integration page</a></li>
<li><a href="https://support.productboard.com/hc/en-us/articles/360056318634-Integrate-with-Zendesk">Productboard’s Zendesk integration support article</a></li>
</ul>

Questions? Reach us at <a href="mailto:hello@productboard.com">hello@productboard.com</a>. We’d love to hear from you.

Interested in Productboard? <a href="https://www.productboard.com/pricing/">Start a free trial here</a>.

Productboard

eComm and Payments

Improve CSAT and build brand confidence by equipping agents with accurate context for order-related inquiries. Reduce costs related to WISMO and WISMR by enabling agents to see order details and real-time statuses of outbound and return shipments for agents without leaving the Connect and Care app.

<img src="https://uploads-ssl.webflow.com/5d278e4646ba9e55d6c67475/6439ddf5fa6830a11eac6b26_zd-trackconnect-hero-2023.png" alt="Narvar Connect">

<h3>Trusted by 1300+ of the world&#39;s leading brands, Narvar creates positive customer engagement beyond the &quot;buy&quot; button through branded order tracking, delivery notifications, returns, and exchanges.</h3>

<h3>Narvar&#39;s comprehensive post-purchase platform powers brands like Sephora, Lululemon, Gap, Levi&#39;s, Sonos, Home Depot, and Dyson – equipping them to deliver transparency, build trust, and grow customer lifetime value.</h3>

<h3>Use Narvar Connect and Care for:</h3>

<h4>Lower WISMO</h4>

<h6>* Allow customers to file a ticket directly from the Track page</h6>

<ul>
<li>Surface all order and shipment information directly in Zendesk from the Track page</li>
<li>Resolve up to 25% of cases by highlighting FAQ articles</li>
</ul>

<h4>Better CSAT</h4>

<h6>* Facilitate chat with live agents from the Track page with Zendesk web widget</h6>

<ul>
<li>Expedite order resolution in real-time</li>
<li>Build consumer confidence in your brand, increasing CSAT by up to 100 basis points</li>
</ul>

<h4>Faster resolution</h4>

<h6>* Access a 360 view of customer order and shipment information</h6>

<ul>
<li>Choose the support channels that work for your business: live agent chat, FAQ articles, and more</li>
<li>Decrease resolution time an average of 10% per order</li>
</ul>

<img src="https://uploads-ssl.webflow.com/5d278e4646ba9e55d6c67475/643d9ba64f349b0cd6bb849b_zd-connectcare-stats.png" alt="Narvar Statistics">

<h2>Look up status of an outbound or return shipment.</h2>

Assist customers and mitigate fraudulent claims by seeing delivery status, estimated delivery date, and when a return has already been initiated.

<img src="https://uploads-ssl.webflow.com/5d278e4646ba9e55d6c67475/643d9ba891da9374e1d77588_zd-connectcare-quicklookup.png" alt="Narvar Quicklookup">

<h2>Make it easier for consumers to get support</h2>

Allow consumers to start a chat from the Narvar Track page. Deflect tickets with knowledge base articles, and offer contextual help.

<img src="https://uploads-ssl.webflow.com/5d278e4646ba9e55d6c67475/643d9ba8acc9732579882794_zd-connectcare-chat.png" alt="Narvar Incident manager">

<h2>For more information, contact you Narvar Customer Success Manager, or visit <a href="https://corp.narvar.com?utm_source=Partner&utm_medium=referral&utm_content=App_Listing&utm_campaign=Zendesk">narvar.com</a></h2>

Narvar Connect and Care

Faster answers, lower costs, happier customers.

Video

Teamviewer is the No.1 solution for remote support and desktop sharing regarding market share with over 1.5 billion installations worldwide, 20 million connected devices at any given time and translations in more than 30 languages.

With TeamViewer you can easily create a remote support session directly from your ticket in Zendesk to Windows, Mac, Linux and mobile devices Simply insert the created link into the ticket and send it to your customer. Once the customer goes online, he will appear in your TeamViewer service queue and you can instantly connect with a single click to his device For more information about using TeamViewer within Zendesk and a free trial please visit: <a href="https://www.teamviewer.com/en/integrations/Zendesk/">https://www.teamviewer.com/en/integrations/Zendesk/</a>

TeamViewer benefits at a glance 

*Multi Platform: *Support for Windows, Mac, Linux, Android, iOS, Chrome, and Blackberry.

Feature rich: Use all TeamViewer features including multi-monitor support, file transfer, chat, VoIP, video, customer management, setting policies, whiteboard, session recording, 24/7 access and many more.

No configuration required: Works instantly behind any firewall and proxy.

High performance: Intelligent connection routing and bandwidth usage for real time screen sharing even under bad network conditions.

High security: TeamViewer utilizes RSA 2048 public/private key exchange, AES (256 bit) session encryption end to end, random passwords for one-time access, optional two-factor authentication, and access controls via trusted devices as well as black- and whitelists.

Please note that using TeamViewer with the Zendesk integration will require the latest TeamViewer version or being on subscription.

TeamViewer Enterprise for Support

Easy and fast remote support and desktop sharing directly from your tickets!

Note: This app requires that <a href="https://support.zendesk.com/hc/en-us/articles/203691146-Creating-and-using-customer-lists">customer lists</a> be enabled in your Zendesk Support account.

Send email campaigns to targeted list of customers and proactively communicate and follow up with your customers. Connecting Zendesk Support and Mailchimp enables you to communicate with your customers in a way that’s more personal.

Anticipate your customers’ questions and needs by going to them instead of waiting for them to come to you—making customer conversations more meaningful, personal, and productive.

With the Mailchimp Campaign app, you can compose and send a variety of emails to a targeted segment of your customers, from within your Zendesk Support account. Specifically, you can:

<ul>
<li>Start a new email campaign by selecting an existing Mailchimp email template or creating a new one</li>
<li>Select a list of customers from Zendesk Support to email</li>
</ul>

Also, check out the Mailchimp Activity app to give your support team a list of all email campaigns delivered to a customer, right on the ticket page.

<h3>How Mailchimp works:</h3>

More than 4 million people use Mailchimp to create, send, and track email newsletters. Create signup forms that match your brand’s look and feel, and send your subscribers product updates, event invitations, announcements, or editorial content. Use our reports to improve your campaigns and learn more about your subscribers. Best of all? Mailchimp is free for lists of up to 2,000 subscribers.

By enabling this app, you agree to the <a href="//www.ying8.net/company/built-by-zendesk-agmt/">Built by Zendesk Terms of Use</a>.

Mailchimp Campaign

Send email campaigns directly from Zendesk Support using Mailchimp.

TeamViewer is the No.1 solution for remote support and desktop sharing regarding market share with over 1.5 billion installations worldwide, 20 million connected devices at any given time and translations in more than 30 languages.

With TeamViewer you can easily create a remote support session directly from your chat in Zendesk to Windows, Mac, Linux and mobile devices. Simply insert the created link into the chat and send it to your customer. Once the customer goes online, they will appear in your TeamViewer service queue and you can instantly connect with a single click to their device. For more information about using TeamViewer within Zendesk and a free trial please visit: <a href="https://www.teamviewer.com/en/integrations/Zendesk/">https://www.teamviewer.com/en/integrations/Zendesk/</a>

TeamViewer benefits at a glance 

Multi-Platform: Support for Windows, Mac, Linux, Android, iOS, Chrome, and Blackberry.

Feature rich: Use all TeamViewer features including multi-monitor support, file transfer, chat, VoIP, video, customer management, setting policies, whiteboard, session recording, 24/7 access and many more.

No configuration required: Works instantly behind any firewall and proxy.

High performance: Intelligent connection routing and bandwidth usage for real time screen sharing even under bad network conditions.

High security: TeamViewer utilizes RSA 2048 public/private key exchange, AES (256 bit) session encryption end to end, random passwords for one-time access, optional two-factor authentication, and access controls via trusted devices as well as black- and whitelists.

Please note that using TeamViewer with the Zendesk Chat integration will require the latest TeamViewer version or being on subscription.

TeamViewer Enterprise for Chat

Easy and fast remote support and desktop sharing directly from your chat!

Conheça nossas soluções:

<ul>
<li>Consultoria para melhores práticas: Quando você configura as soluções Zendesk com a Eteg você evita erros e economiza tempo, poupando recursos e esforço da sua equipe.</li>
<li>Indicação de aplicativos ideais e construção de apps personalizados: Entre as centenas de aplicativos Zendesk disponíveis, a Eteg seleciona especificamente para a sua empresa os que mais se encaixam com as suas demandas. Se necessário, entregamos um app customizado à sua necessidade, para que seu agente tenha todas as informações do seu cliente em uma única tela, agilizando as tomadas de decisões. A melhor experiência do seu agente resultará num melhor atendimento para os seus clientes.</li>
<li>Customização de relatórios: Entenda e aproveite melhor os seus dados. Transformamos as informações entregues pela Zendesk em relatórios customizados, para melhores previsões de resultados, facilidade no alcance de metas e maior eficiência operacional.</li>
<li>Migração de Dados: Os dados dos seu público são valiosos. A Eteg facilita o processo de transferência de informações dos seus clientes com eficiência e segurança.</li>
<li>Chatbot e Mensagens proativas: Somos especialistas em construir a melhor jornada para chatbot integrado ao Zendesk. A Eteg é parceira Botpress e a solução já é conectada ao Sunshine Conversations.</li>
<li>ezSend - Mensagens proativas no Zendesk: que tal enviar mensagens proativas no WhatsApp sem sair do Zendesk? Com o ezSend você pode, seha para conversar com um cliente (ezSend One), seja para envio em massa a diversos clientes (ezSend Many).</li>
</ul>

Eteg Technology

Eteg is a Premier Partner in LATAM that delivers solutions focused on productivity. We have developed technology for over 21 years to meet the needs of your business, in different customer profiles.

We have experience in CX consulting, implementation, integration, training and best practices for Zendesk solutions, working also with chatbots development and proactive messages for WhatsApp, with several projects implemented using Sunshine Conversations.

Contactlab provides the leading engagement marketing platform for commerce-focused companies to develop successfully digital communication programs that enable personalized marketing to unlock demand and build lasting customer relationship. We enable brands to achieve a deeper understanding of customers, to deliver uniquely relevant messages at every touchpoint of the customer journey and to measure performances with real-time dashboards that display all the relevant data. We can do this because of the experience of our navigated professionals and our enterprise-grade platform, which is built with the highest security level, reliability, management, scalability. Our solutions enable brands to gain insights into the context of each customer and deepen the retail experience by delivering highly individualized digital contact plans across channels based on events, preferences and product lifecycle. Today, we work with more than 1000 clients in different industries across the world and serve most of the world-class brands in the Luxury and Fashion sectors.

Contactlab

Since 1998 we enable brands to get the most out of their customer engagement strategies with our Marketing Cloud and our professional services. Our market-leading platform enables marketers to collect in a unique view and analyse customers’ actions (performed in any digital and off-line touchpoint); segment, plan and automate digital direct marketing campaigns; and deliver personalised communication through a multi-channel messaging solution, to build a one-to-one relationship with customers. Our professionals with more than 20 years of experience get the most from companies’ already-in-use-technology by conducting assessment analysis, building data-driven customer engagement programs and campaigns in full outsourcing that transform projects in success stories. 

Spezialisiert in die Implementierung von Service Desk Systemen.

Dizcon GmbH

IT Service Management Beratung mit über 13 Jahren Erfahrung

We’ve been working as Zendesk consultants for a decade now and we love what we do. 

A few reasons to work with us:

💪 Go from reactive to proactive!

😥 You stop worrying if everything is going to crash.

👀 Because you’re not sure your agents are seeing the right tickets.

📈 Get a breather by looking at the right metrics.

👾 Because I help you get rid of that backlog.

🎼 Reduce friction. Optimise. DO IT RIGHT!

⚙️ We hate repetitive tasks too. 

🧀 Cheezy, but we love what we do.

😊 Collect client feedback and increase CSAT.

🏅 We help you clean up.

💰 Save 20% per year on company spendings.

😍 More time, more money, less churn

We help enterprise companies deliver memorable Customer Experiences and I’m very grateful to have the opportunity to do so. 

Get the &quot;8 Secret Tips To Help You Optimise Your Zendesk&quot; FREE Ebook <a href="https://www.dominiccx.com/8-tips-to-optimise-zendesk?utm_source=zendesk&utm_medium=zendesk&utm_campaign=8_tips">here</a>

Get the &quot;10 Processes To Automate in Zendesk Ebook <a href="https://dominiccx.com/10-processes-to-automate">here</a>

FREE 12h onboarding course with Zendesk methodology implemented by Zendesk for 1000+ projects <a href="https://dominiccx.com/register-for-onboarding-course">here</a>

If you are an existing user - We recommend starting out with an Account Healthcheck. <a href="https://www.dominiccx.com/blog/how-to-do-a-zendesk-account-health-check">This is how one would lood like</a>. With it, and along with your scope of work, we will be able to determine the level of effort I need to put into your project. 
As a bonus, I will point out some easy fixes to improve your processes. On me. If you bring it up, I will do it for free.

If you&#39;re only starting out with Zendesk, I would like to know:
1. What is your business goal for using Zenedesk?
2. How would a successful implementation look like?
3. What did you do in the past?
4. How did you get here?

After a scoping call, I can translate your flows into Zendesk features and determine the level of effort for your project.

We’ve built 50 apps for private and public accounts. I don’t work alone, I have a team of talented developers I work with. Depending on the app requirements and/or the technical specs of your data, I find the badass solution for you. See the apps I&#39;ve uploaded below.

We also do Zendesk Sunshine - the new data sorting feature. Check out <a href="//www.ying8.net/apps/support/sunshine-assets-app/">my app</a>.

We love customizing Guide experiences. This is hands on combining all of my experience - UX meets CX. If you need a sleek navigation and tips on how to deflect tickets, I have a lot of suggestions you could use. <a href="https://calendly.com/dominiccx/letsmeet/?month=2020-09">Book a call with me</a> and I’ll share some tips and tricks for free. My portfolio <a href="https://www.dominiccx.com/blog/zendesk-guide-customization-examples">here</a>.

Reporting - Visualizing your data is key when seeing if your KPIs work, how your agents are performing, and where you need to improve. I cannot stress enough how important Zendesk Explore is for your Customer Satisfaction.

Check out my website for use cases and more CS googies.

ROCA

Learn how to automate and make your processes efficient. Zendesk Experts based in Central Europe. Helping companies onboard, optimize & scale their customer service solutions in Zendesk. Slashing prices to help deal with energy crisis, stronger together 💪

Jade is a beautiful, professionally designed Zendesk theme that&#39;s packed full of features, including a tabs-based navigation structure on the Home page, the ability to present articles by label, collapsible section list styles, configurable custom blocks, callouts and much more. Everything can be branded and customized without code, making it easier than ever to launch a new help center that will delight your customers.

<h4>One theme, unlimited possibilities</h4>

Premium functionality that would normally cost thousands of dollars is included for free so you can get the very most out of the theme and your Zendesk help center. Discover what makes Jade different today by starting a free 14 day trial!

<a href="https://www.zenplates.co"><img src="https://www.zenplates.co/assets/images/marketplace/slide-1-jade.png" alt="Customizable Zendesk themes"></a>

Not a developer? Not a problem! Branding and customizing our themes is easy.

We&#39;ve pushed theme settings to the absolute limit, giving you the ability to completely change the look-and-feel of your help center to match your company brand guidelines through no-code configuration. Our team has made the tough design decisions so you can focus on what&#39;s important: delivering an amazing help center and self-service experience to your customers.

<img src="https://www.zenplates.co/assets/images/marketplace/testimonial-1.png" alt="Zendesk themes that can be customized without code">

<a href="https://www.zenplates.co/extensions"><img src="https://www.zenplates.co/assets/images/marketplace/slide-2.png" alt="Add functionality to your Zendesk help center"></a>

All of our themes include our collection of <a href="https://www.zenplates.co/extensions">premium extensions for Zendesk Guide</a> for free. Advanced navigation options, video library functionality, configurable notification and more can be added with a click and, best of all, absolutely everything can be customized. Why pay hundreds or even thousands of dollars for advanced functionality when you can get it for free with every one of our themes?

<a href="https://www.zenplates.co/patterns"><img src="https://www.zenplates.co/assets/images/marketplace/slide-3.png" alt="Ready made UI elements for your Zendesk help center"></a>

Our <a href="https://www.zenplates.co/themes">premium Zendesk themes</a> are unique in that they&#39;re built on top of a powerful theming framework that allows elements and even entire layouts to be easily copied and pasted from our ever-growing <a href="https://www.zenplates.co/patterns">library of help center UI patterns</a>. You will not find this level of flexibility or control anywhere else!

<img src="https://www.zenplates.co/assets/images/marketplace/testimonial-2.png" alt="Highly extensible Zendesk themes">

<a href="https://www.zenplates.co/documentation/overview/creating-callouts"><img src="https://www.zenplates.co/assets/images/marketplace/slide-4.png" alt="Article formatting elements for Zendesk themes"></a>

It&#39;s not just the page layouts that get special treatment. Our range of <a href="https://www.zenplates.co/extensions/formatting-styles">content and interactive elements</a> like tabs, toggles and carousels apply structure to your articles making them more accessible and attractive to your visitors. 

<h4>Designed and built by professionals</h4>

The quality of our themes goes well beyond what you and your customers see. Our themes are built to the latest web, UX and accessibility standards by top-notch web developers. As a result, they are fully responsive, accessible and easy to maintain and extend.

<img src="https://www.zenplates.co/assets/images/marketplace/slide-5.png" alt="Zendesk theme features offered by Zenplates">

<img src="https://www.zenplates.co/assets/images/marketplace/testimonial-3.png" alt="Modern and responsive help center themes for Zendesk Guide">

<h4>Trusted by the best</h4>

Our themes and extensions are used by thousands of companies around the world just like yours. The quality of our software, service and support is second to none and evident from our 5 star average rating in the Zendesk Marketplace.

<img src="https://www.zenplates.co/assets/images/marketplace/slide-6.png" alt="Zenplates has thousands of satisfied Zendesk customers around the world">

We also <a href="https://www.zenplates.co/services">design and build custom Zendesk themes and apps</a> and have partnered with hundreds of companies to bring their help center visions to life. If you’re looking for a professionally developed custom theme along with expert advice and guidance around UX best practices, we’d love to hear from you.

<h4>Support when you need it</h4>

Our friendly support team is available to help answer your questions at any time in a fast and friendly manner because free ongoing premium support is included with every purchase. We also offer <a href="https://www.zenplates.co/documentation/">extensive documentation</a> and guides covering common theme branding and customization activities on our website.

<img src="https://www.zenplates.co/assets/images/marketplace/testimonial-4.png" alt="Ongoing support for your Zendesk Guide theme">

We stand by our products and offer a lifetime warranty on all themes, extensions and custom work giving you complete peace of mind.

<h4>No hidden costs or restrictions</h4>

All of our prices are one-off and there are absolutely no ongoing costs. We also don&#39;t place any restrictions on how you can use your theme, as a free multi-brand license is included with every purchase.

<a href="https://www.zenplates.co/#buy-now"><img src="https://www.zenplates.co/assets/images/marketplace/slide-7.png" alt="Competitively priced themes for Zendesk Guide"></a>

You can now also get our collection of 29 themes for just $995, exclusively through our website!

Our <a href="https://zenplates.lemonsqueezy.com/checkout/buy/5d3f7ee4-2507-42bf-90f1-16c86c29c452">Complete Package of premium Zendesk themes</a> gives you access to all of our themes, including future releases, saving your thousands of dollars. Now you can take the stress out of choosing a theme, create multiple branded help centers, copy elements or pages between themes or simply change themes more often without having spend anything more.

<img src="https://www.zenplates.co/assets/images/marketplace/slide-8.png" alt="The Zenplates Complete Package containing all Zendesk themes and extensions">

Jade

Zenplates, Zendesk Partner

Developer

Standard

Jade is a beautiful and highly customizable theme for Zendesk Guide. It is designed to serve as a solid foundation on which to build an amazing knowledge base for your customers.

5,000+ companies have chosen Lotus Themes for their beautiful design, consistent performance, and ease of use. Even Zendesk hires us to improve their help centers. <a href="https://www.lotusthemes.com/pages/zendesk-case-studies?utm_source=zendesk-theme-marketplace&utm_medium=about-theme&utm_campaign=ashley">View case studies →</a>

<img src="https://lotusthemes.s3.us-west-2.amazonaws.com/marketplace/flatrock/companies.gif" alt="Lotus Themes clients"> 

<img src="https://lotusthemes.s3.us-west-2.amazonaws.com/marketplace/ashley/slide-1.png" alt="">

<img src="https://lotusthemes.s3.us-west-2.amazonaws.com/marketplace/ashley/slide-2.png" alt="">

<a href="https://www.lotusthemes.com/pages/zendesk-guide-examples?utm_source=zendesk-theme-marketplace&utm_medium=portfolio&utm_campaign=ashley"><img src="https://lotusthemes.s3.us-west-2.amazonaws.com/marketplace/ashley/ashley-portfolio.png" alt=""></a>

<a href="https://zendeskthemes.zendesk.com/hc/en-us/sections/4410629535507-Formatting-Options?utm_source=zendesk-theme-marketplace&utm_medium=built-in-features&utm_campaign=ashley"><img src="https://lotusthemes.s3.us-west-2.amazonaws.com/marketplace/ashley/slide-3.png" alt="Article formatting options"></a>

<img src="https://lotusthemes.s3.us-west-2.amazonaws.com/marketplace/ashley/ashley-design.png" alt="">

<img src="https://lotusthemes.s3.us-west-2.amazonaws.com/marketplace/ashley/ashley-features.png" alt="">

<a href="//www.ying8.net/marketplace/partners/917/lotus-themes-zendesk-partner/"><img src="https://lotusthemes.s3.us-west-2.amazonaws.com/marketplace/common/reviews.png" alt=""></a>

<h4>Add more functionality with extensions</h4>

Zendesk extensions are ready-made solutions that improve the self-service experience and overcome problems of the default help center.

<ul>
<li>Side navigation. Display categories, sections, and articles on inner pages.</li>
<li>Table of Contents. Highlight titles of relevant sections as users scroll through articles.</li>
<li>Alerts. Inform users with simple, customizable, and responsive notifications.</li>
<li>Contacts widget. Show various options for contacting support with one click.</li>
</ul>

<a href="https://www.lotusthemes.com/collections/extensions?utm_source=zendesk-theme-marketplace&utm_medium=extensions&utm_campaign=ashley">See All Extensions →
</a>

<h4>Contact us</h4>

<a href="mailto:hello@lotusthemes.com">hello@lotusthemes.com</a>

<a href="https://zendeskthemes.zendesk.com/hc/en-us/requests/new?utm_campaign=ashley&utm_source=zendesk-theme-marketplace">Submit a request</a>

<a href="https://calendly.com/d/x3xs-2p5j/sales-qualification-call">Book a Zoom meeting</a>

Ashley

Lotus Themes, Zendesk partner


Ashley is a Zendesk theme that is perfect for a FAQ-Style Help Center because it features accordions in sections. This template is modern, playful, and it is really fun to use.


Features include:
The Zendesk Theme is based on the latest design trends and goes through rigorous testing. All elements look and behave consistently, no matter what device you use. Fully Responsive, Versatile and Multipurpose, Color Highlights, Neat and Clean etc.

About the theme
Streaks is an ultra-modern &amp; fully responsive Zendesk® Guide Help Center Theme (templates).

It can be used by all kind of organizations -- Technology, Education, Tour &amp; Travels, Food, Startups, IT, Medical, Construction, Builder, Marketing, Startup, Fashion, Government, NGO, Not-For-Profit - Companies, Business or Organizations.

Theme Editions
Standard Edition: USD 99 (one time cost with access to free upgrades to future versions -- minors and patches). The source code is not available in this edition. You will be able to change all important settings via admin UI. Developer Edition: USD 169 (one time cost with access to free upgrades to future versions -- minors and patches). The full source code is available via &#39;Edit Code&#39; button in theme customization area. You will be able to change all important settings via admin UI.

Purchase Includes
Theme License : Saffron Theme License for One (1) Zendesk Help Center or Brand. Support: Ninety (90) days via email (help@dynanet.support). Theme Features This theme is very adminable (configurable) from theme admin settings UI.

This theme exposes the following settings in the theme customization admin area:

Colors (brand color, brand text color, background color, text color, link colors, header/footer background/text colors) Fonts (select from a list of font families Zendesk Theming provides). You can use custom web fonts (Google Font, or your own) in Developer Edition because you need to have code access to use custom fonts. Search Field Placeholder text Show/Hide Custom Blocks -- a set of icons on the homepage that can be used to link with anything (article, category, section, a page on your website, any page on internet) Manage Custom Block settings (change icon, change title, change link URL, use Dynamic Content for multiple language support, etc.) Change icon (image or font-awesome), text, links of Custom Blocks Show/Hide Categories on the homepage (learn about blocks); Category blocks are a set of icons which are generated from the list of categories in the Guide. If your help center has only one category, then all sections are listed as icons on the homepage. You will need a Developer Edition License to associate icon to be shown on the homepage for each category, or section (in case of single category help center). Toggle Minimal/Full Header and Footer. The Standard Edition only allows Minimal Header and Footer. You need to get Developer Edition to use full header/footer, and customize/change placeholder links with your own. Set/Unset social media links Show/Hide author meta on article pages Show/Hide sidebar Show/Hide Follow button in section or article pages and more. Multiple Lanuage support -- all relevant settings are localizable via Dynamic Content It is recommend that you purchase Developer Edition so you have access to complete code, and you can do custmization by changing CSS/HTML/JavaScript wherever needed. That said, the Standard Edition provides all important settings, and if you just want to get started it&#39;s good enough.

Streaks

DynaNet Online Support

DynaNet Streaks is an ultra-modern & fully responsive Zendesk® Guide Help Center Theme (templates). It is highly adaptable & supports all Zendesk functions.

About the theme -
Ridge is a fully responsive multipurpose Zendesk Help Center (Guide) theme. The theme is a perfect balance between style and performance. All the elements of the help center are arranged in a way that keeps navigation super easy. 
The theme comes with a large parallax image at the back of a floating search box at the center of it all. It has a stunning full-screen layout with beautiful blocks and interactive design elements, which generate an airy and elegant feeling in the help center. 
It follows the latest trends in web design and features a brand-new layout with a long list of features.

Theme features -
Fully responsive – Our responsive themes for Zendesk Help Center are designed for all kinds of devices and all major browsers. Your customers will be able to use your Help Center on any device — either on a large desktop or on a small smartphone. We ensure that the themes are cross-browser and cross-device compatible.

Multipurpose – The theme is feasible for any business or company. We can also update it with your branding style. For more information on branding - Please click this link.

An Extensively Custom Sidebar – This theme has a custom navigation sidebar that enables the help center to be easy to use. 
Custom Block Icons - Custom blocks are static links to any pages on your help center or your main website. It’s possible to change the link, icon, title, and description in each of them. You can hide a specific block or all of them in the theme settings and add more through customization.
This theme is somewhat configurable from the admin settings UI. You can look at the screenshots of the admin settings UI. If any bugs occur you get your problem fixed free of charge within 3 months after the purchase. You can contact us at any time after the theme purchase through ‘Email’ and get assistance.

Custom Settings - 
This theme includes the following settings in the theme UI customization admin area:
Translation You can turn the translation option check to use dynamic content translations.
Colors (brand color, brand text color, background color, text color, link color).
Fonts (select from a list of font families Zendesk Theming provides). You can use custom web fonts (Google fonts or on your own) for this you have to buy our Developer Edition theme because you need to have code access to use fonts.
Brand You can add your company logo and can also add favicon for your theme
Images Add a community Hero background image and community banner image for your Zendesk help center community page. 
Search Settings Enable or Disable Instant Search, Scoped search in knowledge base and scoped search in community.
Hero Block You can enable/disable the Main Hero heading to be displayed over the main background image on the home page.
(i) Hero Title Write your own main heading to be displayed over the Main Hero background image. 
(ii) Home hero image add your own hero background image on the home page.
(iii) Hero background color Select color of your own choice for hero background on the homepage.
(iv) Hero Background Color Opacity Adjust color opacity of hero background on home page.
(v) Inner Pages Hero Image add your own hero background image for the inner pages.
(vi) Inner pages Hero background color Select color of your own choice on hero background for the inner pages.
(vi) Hero Background Color Opacity Adjust color opacity of hero background for the inner pages.

Custom Blocks you can enable/disable a set of icons on the homepage that can be used to link with anything (article, category, section, a page on your website, any page on the internet)
(i) Title You can write your own title for the custom block.
(ii) Description Write the description on your custom blocks.
(iii) Logo you can put your own logo to display on the Custom Blocks.
(iv) URL you can insert url on your custom blocks.

Footer Social Icons you can enable or disable the Social media link for the footer bar:- This can enable you to redirect clients to your social media website. You can also add social media Icons and links of your own choice.
Home Page Elements You can enable/disable and write your own title for the knowledge base elements. 
(i) Recent Activity Enable/Disable recent activities on the Home Page.

Article Page Elements You can enable or disable article page elements :- Show sidebar of article in section page, Show author image and name, show comments on articles, user can follow a specific article, show recently viewed articles, show related articles and social media sharing on articles.
Section Page Elements You can enable or disable to show that users can follow a specific section.
 Theme Editions -
Standard Edition: USD ? (one-time cost with access to free upgrades to future versions -- minors and patches). The source code is not available in this edition. You will be able to change all important settings via admin UI.
Developer Edition: USD ?(one-time cost with access to free upgrades to future versions -- minors and patches). The full source code is available via the &#39;Edit Code&#39; button in the theme customization area. You will be able to change all important settings via admin UI.

Ridge

IT BYTES

Ridge is a fully responsive multipurpose Zendesk Help Center (Guide) theme. The theme is a perfect balance between style and performance. All the elements of the help center are arranged in a way that keeps navigation super easy. 
The theme comes with a large parallax image at the back of a floating search box at the center of it all. It has a stunning full-screen layout with beautiful blocks and interactive design elements, which generate an airy and elegant feeling in the help center.

Obscu is an All-in-one Zendesk Guide Templates with multiple features.

Obscu is a business Zendesk Guide theme dedicated to startups, consultancy businesses, and companies operating in the finance, consulting, investing company, legal, accounting, insurance industries, and all modern technology companies and software development companies. 

Easy to set up, customizable, and designed with professionalism in mind, Obscu will help you create an impressive Help Center in a matter of minutes. It offers everything you need to build an online support portal for your business.

<h1>Theme Features -</h1>

<ul>
<li>100% Fluid Responsive - Fits any device perfectly</li>
<li>Customizable Hero area - Solid color, Image, and Color gradient</li>
<li>Lineicons and FontAwesome icons included</li>
<li><a href="https://themes.grow-shine.com/shortcodes-elements/">Additional formatting components</a> included for articles</li>
<li>Pixel Perfect Design</li>
<li>User-Friendly Code</li>
<li>Cross Browser Support</li>
<li>Easy to Customize</li>
<li>Well Commented Code</li>
<li>RTL (Right-to-left) supported</li>
<li>Many more...</li>
</ul>

<h1>Setting options included (Do it yourself)</h1>

You can easily customize the theme by setting options (zero-code customization).

<ul>
<li>Logo size, header links</li>
<li>Brand colors </li>
<li>Fonts (Only listed fonts. If you want to use your own custom font then you have to go with the Developer license), We also added some Google Fonts.</li>
<li>Hero background with Color, Image and Gradient</li>
<li>Hero title and description</li>
<li>Footer custom blocks (Get in touch blocks)</li>
<li>Footer texts and links </li>
<li>Hide/Show articles elements (articles in this section, author info, share, and more...)</li>
<li>Community elements (follow, social sharing and more...)</li>
<li>Alert bar, Help Center layout (Boxed or Full Width)</li>
<li>Translations (You have to use <a href="https://themes.grow-shine.com/add-dynamic-content/">Dynamic Content</a> placeholders)</li>
<li>Many more...</li>
</ul>

<h1>You need Developer license for the below enhancements</h1>

<ul>
<li>Homepage category block icon (Font icon) - You can only update Six (6) icon in <a href="https://themes.grow-shine.com/category-icon/">setting option</a>. If your Help Center has more than Six categories then you have to go with the Developer license.</li>
<li>Copyright text at footer</li>
</ul>

<h1>Updates &amp; Support</h1>

Our Zendesk themes are updated regularly to support new features and capabilities. Have any questions about our theme? Feel free to <a href="mailto:info@grow-shine.com">email us</a>.

Obscu

Grow Shine Services Private Limited

Obscu is a new kind of Theme. In a few words, it is the most powerful, easy-to-use Zendesk guide theme with unlimited possibilities.

Diziana Melinz is a fully responsive Zendesk® Guide Help Center Theme (templates); an elegant one.

It can be used by all kind of organizations -- Technology, Education, Tour &amp; Travels, Food, Startups, IT, Medical, Construction, Builder, Marketing, Startup, Fashion, Government, NGO, Not-For-Profit - Companies, Business or Organizations.

<h4>Theme Editions</h4>

<ul>
<li>Standard Edition: USD 299 (one time cost with access to free upgrades to future versions -- minors and patches). The source code is not available in this edition. You will be able to change all important settings via admin UI.</li>
<li>Developer Edition: USD 339 (one time cost with access to free upgrades to future versions -- minors and patches). The full source code is available via &#39;Edit Code&#39; button in theme customization area. You will be able to change all important settings via admin UI.</li>
</ul>

<h4>Purchase Includes</h4>

<ul>
<li>Theme License: Diziana Melinz Theme License for One (1) Zendesk Help Center or Brand.</li>
<li>Support: Ninety (90) days via <a href="https://support.diziana.com/hc/requests/new">email</a>.</li>
</ul>

Theme Features:

<ul>
<li>Custom Block Icons (on homepage) can be linked to anything; </li>
<li>Category Block Icons (on homepage) which can be used to list all guide categories</li>
<li>Knowledge base Tree (component that can be enabled on the homepage) -- simple list as well as accordion</li>
<li>Zendesk Gather Community Templates</li>
<li>Table of Content on article pages (optional -- can be enabled)</li>
<li>Admonitions (Note, Warning, Tips, etc.) -- configurable (colors, icons, etc.)</li>
<li>Responsive Tables in articles</li>
<li>Custom hero image for the homepage and community homepage</li>
<li>and more.</li>
</ul>

<h4>Homepage App Block</h4>

<a href="https://diziana.s3.amazonaws.com/themes/melinz/Melinz-Homepage-App-Block.gif"><img src="https://diziana.s3.amazonaws.com/themes/melinz/Melinz-Homepage-App-Block.gif" alt=""></a>

<h4>Article Template Components</h4>

<a href="https://diziana.s3.amazonaws.com/themes/melinz/Melinz-Article-Template-settings.gif"><img src="https://diziana.s3.amazonaws.com/themes/melinz/Melinz-Article-Template-settings.gif" alt=""></a>

<h4>Logo External URL</h4>

<a href="https://diziana.s3.amazonaws.com/themes/melinz/Melinz-logo-External-URL.gif"><img src="https://diziana.s3.amazonaws.com/themes/melinz/Melinz-logo-External-URL.gif" alt=""></a>

This theme is very adminable (configurable) from theme admin settings UI, and exposes the following settings. You can look at screenshots of settings to learn more.

<ul>
<li>Colors (brand color, brand text color, background color, text color, link colors, header/footer background/text colors)</li>
<li>Fonts (select from a list of font families Zendesk Theming provides). You can use custom web fonts (Google Font, or your own) in Developer Edition because you need to have code access to use custom fonts.</li>
<li>Search Field Placeholder text</li>
<li>Show/Hide Custom Blocks -- a set of icons on homepage that can be used to link with anything (article, category, section, a page on your website, any page on internet)</li>
<li>Manage Custom Block settings (change icon, change title, change link URL, use Dynamic Content for multiple language support, etc.)</li>
<li>Change icon (image or font-awesome), text, links of Custom Blocks</li>
<li>Show/Hide Categories on the homepage (learn about blocks); Category blocks are a set of icons which are generated from the list of categories in the Guide. Icons with categories can be associated using Dynamic Content, and editing code (requires developer license)</li>
<li>Set/Unset minimal header/footer</li>
<li>Manage header/footer links via Dynamic Content</li>
<li>Set/Unset social media links</li>
<li>Show/Hide author details/meta (name, avatar, date) on article pages</li>
<li>Show/Hide sidebar</li>
<li>Show/Hide Follow button in section or article pages</li>
<li>Multiple Language support -- all relevant settings are localizable via Dynamic Content</li>
<li>and more.</li>
</ul>

Please see following screenshots to see all settings exposed by this theme, you may never need to edit code for most things. You can open each of following open in new tab to see larger version of the image.

<a href="https://diziana.s3.amazonaws.com/themes/melinz/screenshots/22_diziana_theme_paonid-settings_1.png"><img src="https://diziana.s3.amazonaws.com/themes/melinz/screenshots/22_diziana_theme_paonid-settings_1.png" alt=""></a>

<a href="https://diziana.s3.amazonaws.com/themes/melinz/screenshots/23_diziana_theme_paonid-settings_2.png"><img src="https://diziana.s3.amazonaws.com/themes/melinz/screenshots/23_diziana_theme_paonid-settings_2.png" alt=""></a>

<a href="https://diziana.s3.amazonaws.com/themes/melinz/screenshots/24_diziana_theme_paonid-settings-3.png"><img src="https://diziana.s3.amazonaws.com/themes/melinz/screenshots/24_diziana_theme_paonid-settings-3.png" alt=""></a>

<a href="https://diziana.s3.amazonaws.com/themes/melinz/screenshots/24_diziana_theme_paonid-settings-3.png"><img src="https://diziana.s3.amazonaws.com/themes/melinz/screenshots/24_diziana_theme_paonid-settings-3.png" alt=""></a>

The Standard Edition only allows changes via settings panel; which works for most cases, and we have exposed a lot of settings for you. If you want full control, and want to do advanced customization, you need Developer Edition for advanced customization such as:

<ul>
<li>change layout of templates</li>
<li>use custom fonts (other than predefined list in theme settings)</li>
<li>add or remove features.</li>
</ul>

It is recommend that you purchase Developer Edition so you have access to complete code, and you can do custmization by changing CSS/HTML/JavaScript wherever needed. That said, the Standard Edition provides all important settings, and if you just want to get started it&#39;s good enough.

Please feel free to <a href="https://support.diziana.com/hc/requests/new">reach out</a> for more information, or to ask any question (before or after purchasing the theme).

Melinz

Diziana

Diziana Melinz is a fully responsive multipurpose Zendesk® Theme.

It can be used by all kinds of organizations -- Technology, Education, tours & travel, Food, Startups, IT, Medical, Construction, Builder, Marketing, Startup, Fashion, Government, NGO, Not-For-Profit - Companies, Businesses, or Organisations.

Create a modern, professional, and engaging Support Center with Green, a fully responsive theme for Zendesk Guide.

Also, Green comes with several setting options that will help you improve the user’s perception of your help portal. The theme options are user-friendly and require no special knowledge, adding value to a beautifully responsive Zendesk guide theme.

<h1>Top Green Theme Features -</h1>

<ul>
<li>100% Fluid Responsive - Fits any device perfectly</li>
<li>Powerful Theme setting options</li>
<li>Wide &amp; Boxed layout options</li>
<li>Fixed Header</li>
<li>Dropdown Menus</li>
<li>LineIcons and FontAwesome icons included</li>
<li>Promoted article with the content body (accordion view)</li>
<li><a href="https://themes.grow-shine.com/shortcodes-elements">Shortcodes elements</a> included</li>
<li>Translations (You have to use the <a href="https://themes.grow-shine.com/add-dynamic-content/">DYNAMIC CONTENT</a> placeholders instead of static text)</li>
<li>Google Fonts included</li>
<li>Smooth Animations</li>
<li>Alert Bar (notification banner)</li>
<li>User-Friendly Code</li>
<li>Cross Browser Support</li>
<li>Easy to Customize</li>
<li>Well Commented Code</li>
<li>Many more...</li>
</ul>

<h1>Theme Licenses -</h1>

<ul>
<li>Standard license - You can access all theme setting options. You can&#39;t touch the template source code in this license. </li>
<li>Developer license - You can access all theme setting options with template source code. (one-time cost with free future updates)</li>
</ul>

<h1>You need Developer license (code access) for the below enhancements</h1>

<ul>
<li>Homepage category blocks icon (Font icon) - You can only update Six (6) icon in <a href="https://themes.grow-shine.com/category-icon/">setting option</a>. If your Help Center has more than Six categories then you have to go with the Developer license. it requires additional customization. We&#39;ll do it for you (FREE).</li>
<li>Category block with <a href="https://themes.grow-shine.com/custom-icons/">image icon</a></li>
<li>Copyright text at the footer area</li>
</ul>

<h1>24/7 Effective and Friendly Support</h1>

Our Zendesk themes are updated regularly to support new features and capabilities. Have any questions about our theme? Feel free to <a href="mailto:support@grow-shine.com">email us</a>.

Green

Supercharge your Zendesk Guide with Green - A Powerful Multi-concept Theme for all agencies.

Picto Dark is a lightweight Zendesk theme that can be used to design beautiful customer and employee experiences.

Picto Dark

PartnerHero (Formerly SupportOps)

Picto Dark is a lightweight Zendesk theme that can be used to design beautiful customer and employee experiences.

亚博个人化izaZendesk

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App应用

腾美市

合作伙伴

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斐宿商联想

Migliora商业电子商务

亚博吉达Zendesk市场

亚博sendock/gli sviluppori

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