The process for configuring and deploying live chat depends on how you're using Zendesk:
- If you are usingZendesk live chat, and no other Zendesk products, you'll follow the Zendesk Chat-only path.
- If you are usingZendesk live chat plus Zendesk Support, you follow the Zendesk Chat + Support path.
I’m a Zendesk live chat-only customer
- Configuring the appearance of the Chat widget
- Creating and enabling your Chat forms
- Allowing visitors to rate live chats
- Establishing your security settings
- Adding live chat to your website
I’m a Zendesk live chat + Support customer
- Enabling Chat in the Web Widget (Classic)
- Configuring the appearance of the Web Widget (Classic)
- Creating and enabling your Chat forms
- Allowing visitors to rate chats
- Establishing your security settings
- Adding Chat to your website or help center
7 Comments
Both links are sending me to the same page. Please fix this. Thanks
Both links still aren't working. Can someone get them updated to link to the correct pages, please?
Links do not work, and take me back to this landing page. Please update as other requesters have asked.
Tina GardnerNothing stands out to me. How are you handling the condition to suppress for only certain clients? What's happening that isn't working as intended? Is it suppressing for all? Not suppressing for all? Some other behavior?
Hi,
I made a trial account with zendesk to try out integrating the chatbot features.
I made a channel and provided the necessary configurations to have the chatbot started. I am trying to use the advanced features to customize the chatbot like color and position.
Customizations are not getting reflected in the chatbot.
below is the sample html page i am trying to integrate. However my changes are not getting reflected in the app. Can you please point out whether i am missing anything.
Hello, World!
I am
The
window.zESettingsobject must be addedbeforethe Web Widget (Classic) snippet in a web page, so the settings can be applied before the widget is loaded.A simpler version of your code might be:
The article "快速入门- Web部件(Classic) APIs" will be helpful to customize your Live chat widget.
I would also recommend to remove the widget key from your message here ️
Pleasesign into leave a comment.