When you sign up for a free trial of Sell Voice, you’ll automatically receive Voice credit, equivalent to around 50 minutes of talk time. If you run out of credit during a call, the call continues and the appropriate charges are deducted when you top up your credit.
You can top up your account in USD, EUR, and GBP currencies, depending on the currency you specify when your account is first created in our internal billing system.
Only administrators can recharge a voice account.
This article covers the following topics:
Understanding Voice account pricing
The cost for the dedicated Sell number is part of your Sell subscription. Usage costs varydepending on the countryyou are calling to and calling from.
When you use a transfer number, you are charged for each leg of the call. The first leg is the connection between your phone and Sell. The second leg is from Sell to your customer. The listed call rates are per leg.
Adding credit to your account
You can add credit fromSettings > Communication Channels > Voice and Text. You can choose to either top up manually, prepay with an invoice (which the account manager can set up), or specify an amount to be topped up automatically when your Voice credits are running out.
To add credit to your account
- On the Sell sidebar, clickSettings(), then clickCommunication Channels > Voice and Text.
- Click theLogs and Billingtab.
- Select or deselect theAuto rechargecheck box to decide whether to top up your account when funds are low. When you auto recharge, the sum you specify in theRecharge amountfield is then billed each time.
- In theRecharge amountfield, enter the auto recharge sum you would like to add.
显示的货币是人民币,你哈ve set for your account.
- ClickSave. Your auto recharge preference and recharge amount settings are saved.
- Used funds and available funds are displayed in the usage details section.
ClickAdd creditsto add credit to your account immediately.
- Select the amount you want to add. The currency displayed is the currency that you have specified for your account. ClickAdd creditsto confirm the credit amount.
The sum you add is shown as pending funds until the transaction is processed.
If your transaction to recharge the account fails, an admin may need toupdate your payment methodin Zendesk Admin Center.
Viewing Voice billing information
You can view all call activity in your specified currency inSettings > Communication Channels > Voice and Text.
To view Voice billing information in your account
- On the Sell sidebar, clickSettings(), then selectCommunication Channels > Voice and Text.
- Click theLogs and Billingtab.
- In theUsage detailssection, you'll see used and available funds in your account currency.
The Call Log and Message Log tabs show individual call and message details, including the price of the call in USD. If your account is set in a non-USD currency, the price will reflect the exchange rate that is used for conversion at the time of the call.
Note:You can only view call activity and prices in theCall Logtab of yourVoice and Textsettings.
0 Comments
Article is closed for comments.