You must be theaccount ownerto perform these tasks. If you are not an account owner and you want to change your payment method, contact the account owner.
This article contains the following topics:
Changing your payment method
To change your payment method
- InAdmin Center, click theAccounticon (
) in the sidebar, then selectBilling > Payment.This page shows your currentPayment MethodandBusiness details.Business detailsinclude the address where your business is physically located).
- Next toPayment method, clickEdit.
If you don't see anEditbutton, your account does not support self-service payments.
You can chooseCredit or debit cardorPayPal. For all other types of payments, contact your account representative.
- Enter your payment information, then clickSave.
When the payment successfully charges, an email is sent to:
- The email address you entered when you provided credit card or PayPal information.
- Any email addresses added asbilling contacts.
Changing the payment currency
When you open an account with Zendesk, your subscription page shows your payment currency. Currently, Zendesk supports USD, EUR, and GBP for Support accounts. To change the payment currency, contact your account representative or contactZendesk Customer Support. If you use PayPal, you have the flexibility to pay in any currency (or other local payment methods) supported by PayPal. Brazillian customers canchange their payment currencyfrom USD to BRL.
Viewing payment instructions
Payment instructions are included on each Zendesk invoice, including Zendesk wire transfer details. To view an invoice, seeManaging invoices.
23 Comments
Is there an option to ADD a payment method?
Hey Jason,
Only one payment option can be on an account at a time as far as I know. You won't be able to add additional payment options so instead you'll just need to change your primary payment option.
Let me know if you have any other questions!
I'm not the account owner but admin for billing but cannot update our payment info...
Thank you,Lydia Bae
I updated the article to clarify that only the account owner can perform this task.
Lisa
Thanks Lisa, good to know.
I want to upgrade, please contact me
HI Arturo,
Please contact our support team using Option 1 here:Contacting Zendesk Customer Support
Our account has been suspended, and we need to update the credit card info, but cannot access the admin. The account is Silver Screen Bottling Co. I want to pay our balance and restore our service but cannot do so, and your customer service is not helpful at all.
Thanks for bringing this to our attention! I'm going to create a ticket on your behalf so our Customer Care team can get this resolved for you.
You'll receive an email shortly stating your ticket has been created so feel free to reply back to that with any other information you think may help :)
Cheers!
When will we be able to restore our account? I don't want it to be permanently deleted. We have been clients for 3 years and do not want to lose our data. I need to login to our account to be able to update our payment information. Please expedite this request.
I did some digging on my end and it looks like your account has been temporarily reactivated. You should be able to log in and update the payment information.
Let me know if you have any other questions!
I can't log in to my account because I haven't paid. it's like my account has been completely deleted, and that's ridiculous... is there anyone who can support me? i want to get my old zopim. I have a lot of recorded messages there. help please
It looks like you have a ticket open with our Finance team to get your account temporarily re-activated so you can make a payment.
You'll receive an email from their team shortly.
Thanks for bringing this to our attention!
Unfortunately, I didn't get much support from incoming emails. Unfortunately, there is no article that you can send me a link and update your credit card account information here and get your old account back,
It looks like you have a ticket open with our Finance team and they were able to get you access to your account again.
如果你继续experience issues please let us know!
Hi, I can't find the option to choose the method payment and the next steps , please help me
just the question about where i would transfer the money ?
HiNermen,
From the article:
"You must be theaccount ownerto perform these tasks. If you are not an account owner and you want to change your payment method, contact the account owner."
Hi our account has been suspended but I'm not sure why. I am not the admin and the owner isn't here. I believe I may need to update payment method but cannot. Can you please assist
HelloHR Team,
You need to contactZendesk Customer Supportto help you with this issue.
Dear Support Team
Does Zendesk support the payment per invoice/PO instead?
If so, what is the process to get that setup?
Thanks
HiBurim,
Self-service accounts must pay by Credit Card or Paypal. But, you can have asales-assisted accountat Zendesk that pays by invoice/PO. If you want to convert your account to pay by Invoice/PO, contactZendesk Customer Support.
Hi
I cannot log into my account to update the payment method
I asked to know the IBAN I can transfer to pay the invoice or if wire transfer is viable
there does not seem to be anyway to pay the invoice
I need your urgent support to resolve this issue
It looks like you have a couple of tickets open with our Customer care team regarding this issue. They will follow up with you to get you access to your account again as soon as possible.
Thanks for bringing this to our attention!
Pleasesign into leave a comment.