Guide admins can create, edit, and remove links in any new or existing article in the knowledge base. Agents who arenotGuide admins can create, edit, and remove links in articles where they havemanagement permissions.
Inserting links in articles
You can insert a link in an article for existing text or at the point where your cursor appears.
To insert a link in an article
- In Help Center or Guide Admin, create a new article or edit an existing article.
- 光标突出显示文本或地方你想要的the link to appear, then clickInsert/edit linkon the editor's toolbar.
- In the dialog box, do one of the following:
- To link to a URL, in theURLtab, paste in the link URL. For example,
//www.ying8.net. Make sure you include the entire URL, including the HTTP or HTTPS format. If you don't add the entire URL, you'll get a broken link. - To link to a heading in this article, click theHeadingtab, then select a heading in the article.
The title of each heading appears, along with its style, so that you know the heading level for each heading in the article.
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To link to an article in your Help Center, click theHelp Center articletab, then select an article title that appears or enter a search for an article, then select an article that appears.Note:If you use multiple languages in your Help Center, we recommend inserting links using the Help Center article tab, to ensure that the article opens in the language that the customer is currently viewing the Help Center.
ClickClearbeside the article title if you want to remove the link to an article and select a new article.
- To link to a URL, in theURLtab, paste in the link URL. For example,
- InText on link, enter or edit the link text you want to appear in the article.
If you highlighted text in the article before you click the Link button, the text appears in the field. If you edit the text here, it will update in the article.
- SelectOpen in new tabif you'd like the link to open in a new browser tab.
If the checkbox is not selected, the link will open in the current browser tab, replacing the article.
- ClickLink.
The link appears in the article.
Editing links in articles
You can edit any existing link in an article to change the text or link target.
- In Help Center or Guide Admin, open an existing article in edit mode.
- Highlight the link you want to edit in the article.
- To change the link text, simply type over the existing text.
- To change the link target, clickInsert/edit linkon the editor's toolbar, then do any of the following:
- In theURLtab, select the existing URL in the field and paste in a new URL, then clickLink.
- Click theHeadingtab, select a heading in the article, then clickLink.
- Click theHelp Center articletab, clickClear, if an article is currently selected, and select another article in your Help Center, then clickLink
The link is updated in the article.
Removing links in articles
You can remove a link from text if you want to the text to be plain text and no longer a link.
To remove an existing link in an article
- In Help Center or Guide Admin, open an existing article in edit mode.
- Highlight the link you want to remove in the article.
- ClickInsert/edit linkon the editor's toolbar, then do any of the following:
- Click Remove link at the bottom of the dialog box.
The link is removed from the article.
62 Comments
Hello,
I cannot get anchor links to jump to the anchored section in the Knowledge App. This quadruples the work to create and maintain. Please advise.
thank you for your Feedback on that.
Please also feel free to leave a comment on this existing post:
Ability to copy Anchor/Jump links in the Knowledge Capture Tool
Pleasesign into leave a comment.