Using Guide for help center
Guide basics
- Guide resources
- Using Zendesk Support and Zendesk Guide together
- About the Zendesk Guide plan types
- Browsers supported by the help center and Guide
- Guide product limits for your help center
Setting up Zendesk Guide
- Configuring Guide settings
- Understanding Guide roles and privileges
- Changing an agent's role to grant Guide admin privileges
- Migrating existing content to your help center
- Enabling search across multiple help centers
Using themes and customizing your Help Center
- Managing search sources
- Managing search crawlers
- Understanding search crawler locales
- Setting up the Zendesk Federated Search API
- Including external content in your help center search results
Supporting multiple languages in Help Center
- Localizing help center content
- Creating and managing translated content for your Zendesk Guide knowledge base
- Configuring your help center to support multiple languages
- Managing translations for categories and sections
- Managing help center translations for articles
Using the knowledge base in Help Center
- Understanding Guide user permissions for knowledge base access
- Creating management permissions to define agent editing and publishing rights
- Creating user segments for Guide user permissions
- Managing user segments
- Organizing knowledge base content in categories and sections
Working with articles in the knowledge base
- About article verification and how it works
- Removing content blocks from articles and your help center
- Viewing the content blocks list
- Editing content blocks
- Viewing content tags and tagged content
Self-service best practices
- Best practices: Self-service docs and tips
- Using the metrics that matter to improve your knowledge base
- Best practices for creating an internal knowledge base
- Best practices: Developing content for your knowledge base
- Best practices: Measuring and optimizing your self-service channels
End-user guide for Help Center
- 帮助中心指导最终用户
- About semantic search and how it works
- Using the new request list experience in the help center customer portal (Beta)
- Editing your Help Center profile
- Adding or editing your help center alias
Setting up Gather community forums
- Gather resources
- Getting started with Gather for your community
- Welcome to Gather
- Enabling or disabling @mentions for users in your help center
- Best practices for managing your Gather community
Managing Gather community topics and posts
- Allowing users to add content tags to community posts
- Adding content tags to community posts
- Analyzing community activity with Explore
- Managing community discussion topics
- Managing community posts
Working with the Knowledge Capture app
- Knowledge Capture app resources
- Opening the Knowledge Capture app
- Setting up your workflow for flagged articles
- Searching and linking articles using the Knowledge Capture app
- Flagging articles with the Knowledge Capture app