If your company uses Yammer, you can send notifications to your Yammer feed when Zendesk Support tickets are created or updated. The setup consists of the following steps:
You can also display abbreviated notifications in the activity panel on the Home page of your Yammer users.
Add a target that points to Yammer
Targets are used in automations and triggers. For example, you can define aNotify targetaction in a trigger and select Yammer as the target. SeeNotifying external targets.
The first step is to add a Yammer target.
To add a target that points to Yammer:
- InAdmin Center, click theApps and integrationsicon () in the sidebar, then select目标>目标.
- Clickadd target.注意:You may need to scroll to the right to see the link.
- Select the Yammer target from the list and clickSign In with Yammer.
Once you complete the authentication process in Yammer, you'll be sent back to Zendesk Support.
- Enter the following values in the fields:
- Title: Enter a name for your target. It'll appear in your triggers and automations.
- Group ID: Optional. You can send notifications to a specific Yammer group.
Example:
- ClickSubmitwith eitherTest TargetorCreate Targetselected.
After creating the target, the new target appears in the Targets tab in Zendesk Support.
Using the target in an automation or trigger
After adding a target that points to Yammer, you can use it in automations and triggers with theNotify targetaction. Here's an example of a trigger that notifies the company's Yammer feed every time an urgent ticket is solved:
Because you're interacting with an external target, there may be a delay between when the trigger or automation runs and when you'll see the results in the Yammer feed.
0 Comments
Pleasesign into leave a comment.