With Sell Voice, you can set up a voicemail greeting to play when you can't take a call from a customer. Use the unique phone number assigned to you, as you cannot share the same number with another agent.
You need toenable Sell Voicebefore you set up your voicemail.
This article covers the following topics:设置语音信箱
To use voicemail in Sell, you need to specify what Sell should do when you are not available, and also the voicemail greeting that will play.
To set up voicemail
- On the Sell sidebar, click theSettings(
) icon, then selectCommunication Channels > Voice and Text. - On theGeneraltab, scroll down to the入站调用section.
- For theWhen you're not availablesetting, clickForward to voicemail.
- For theGreetingsetting, clickDefault greeting.
You can listen to the greeting by clicking the play button below the greeting.
- If you want to upload your own custom greeting, click theNeed your own message?link. You are redirected to a website to upload an MP3 file of your greeting. The Zendesk support team then processes and uploads your audio file.
Receiving voicemail alerts
If you have a voicemail from a customer, you'll receive an alert in your notification center (
).
5 Comments
Has this been addressed yet? I don't see how you sell a CRM system without voicemail.
Hi David -
The voicemail functionality is currently in beta. I encourage you tojoin the EAPand provide feedback there so that the product manager can understand your needs.
Hey,
Can someone reach out so I can upload new voicemails to our account?
Thank you,
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This comment has been edited by the Zendesk Community Team to removed an unsupported email address.
Just to be clear, are you already in the EAP? If you're wanting to join, here's the signup form:Zendesk Sell: Voicemail Early Access Program
And for future reference, here's how to contact Zendesk Support (I'll be removing that email address from your previous comment, since that's no longer a valid channel): How to contact Zendesk Customer Support
Is this feature being abandoned ?
Pleasesign into leave a comment.