What's my plan?

In this recipe, you'll write a report that shows ticket creation events with additional details and relevant data. Two common examples are detailed ticket channel information and finding tickets created by agents.

This article contains the following topics:

• What you'll need
• Creating the report
• Enhancing your report

What you'll need

Skill level: Beginner

Time required: 10 mins

• Zendesk Explore Professional or Enterprise
• Editor or Admin permissions (seeGiving agents access to Explore)
• Ticket data in Zendesk Support

Creating the report

1. In Zendesk Explore, click the reports () icon.
2. In the Reports library, click新报告。
3. On theSelect a datasetpage, click支持>支持- Updates history,然后单击Start report. The report builder opens.
4. In theMetricspanel, clickAdd.
5. From the list of metrics, chooseTickets>Tickets created,then clickApply.
6. In theRowspanel, clickAdd.
7. From the list of attributes, choose the following:
   • Ticket>Ticket ID
   • Submitter>Submitter name
   • Submitter>Submitter role
   • Time - Ticket update>Update - Date
   • Ticket update>Update channel,
     When you're finished, clickApply.The current report setup will match the following:
     
8. ClickResult manipulation (),thenMetric filter.Set the minimum and maximum rangeas 1 to 1.这将过滤器out any non-creation events from the report.

And you’re done! The screenshot below shows an example of the finished result with the creation event for each ticket as well as the relevant details for each event.

Enhancing your report

You can also filter on a specific attribute (Submitter name,Update channel, etc.) to narrow down the report results. See below for an example.

1. ClickSubmitter name, then select the specific name values you want to filter.
2. ClickUpdate channel, select the specific channels you want to filter.

The result will now contain only the filtered values you selected: