Question
I would like to export my requested tickets with Zendesk Customer Support for my personal records. How do I accomplish this?
Answer
To create your own PDF copy of a ticket fromMy Activities, follow these steps:
- Sign into theZendesk help center
- Navigate to theMy Requestssection in the Zendesk Help Center for a list of all your historical tickets
- Click on a ticket you'd like to export
- From the file menu of your internet browser, choose Print
- Save or export the page as a PDF document
- Repeat steps 2 through 5 for any additional ticket as needed
For more information on viewing and tracking your existing tickets, see this article:Submitting and tracking tickets in the help center Customer Portal.
2 Comments
Is there anyway to export a list of tickets to excel? Is this functionality that is being looked into for future?
I have many customers who are requesting this functionality.
您可以导出的列表JSON,门票CSV或XML files via `https://.zendesk.com/admin/account/tools/reports`
Please read more about it here ->Exporting ticket, user, or organization data from your account.
If you wish to have an excel file - please feel free to use any free online converter. You can search it as:
- CSV to XLSX
- JSON to XLSX
- XML to XLSX
Hope it helps
Pleasesign into leave a comment.