Viktor Osetrov
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Total activity680
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Last activity
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Votes412
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Activity overview
Latest activity by Viktor Osetrov-
Viktor Osetrovcommented,
Hello Allen,Thanks for your clarification. I believe the best solution is to extract this information using the Time Tracking app. For example, you can analyze Ticket handling time by month there. ...
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Viktor Osetrovcommented,
Hello Allen,I'm afraid there's no option in Explore that would allow you to count the number of business days or hours in a certain time period. May I ask why you are looking to count the number of...
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Viktor Osetrovcommented,
Hello Veselin,Please accept my apologiesCould you please double-check your account rights? Ideally, you should be the admin/account owner for these types of changes. Also, I realized that you have ...
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Viktor Osetrovcommented,
Hello Krystina, Could you please use the following Standard Calculated Metric formula without `*60`:IF SUM(New status time (min)) != NULL AND SUM(Open status time (min)) != NULLTHEN (SUM(New status...
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Viktor Osetrovcommented,
Hi guys,Unfortunately, at this moment we can check it using internal tools.Hope for your understanding.
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Viktor Osetrovcommented,
Hello Bradley,Thanks for asking. Please use Explore > Zendesk Answer Bot > Article Recommendations datasets for checking analytics. Another option is to link your Answer bot with GA and analyze inf...
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Viktor Osetrovcommented,
Hello ImRowe,Please create a ticket with us separately and use the following ticket number as a reference. Have attached belowHope it helps
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Viktor Osetrovcommented,
Hello Вʼячеслав,Could you please create a ticket with us separately? We will take a look at your current storage usage.Kind Regards
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Viktor Osetrovcommented,
Hello Leticia,Unfortunately, it doesn't work for the web widget (Classic) chat trigger.However, it works for web widget Messaging. I have tested the following scenario. 1. Created placeholder using...
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Viktor Osetrovcommented,
Hello Casey,Thanks for your question. For avoiding any system errors, we highly recommend deactivating the "Community" page via the System Guide settings there:Gather Settings -> Activate Community...