• Sydney Neubauer

  • January 28, 2021 00:42

  Hey Zendesk,

  There is no mention on how you can restrict the filters so that the information does not need to load every time. Is this an option? Or do you need to set the filter every time it loads even after cloning it?

• Hannah Meier

  • January 28, 2021 22:25

  Zendesk Customer Care

  Hello@...,

  为此,您可以添加一个固定的书签给你r dashboard. Bookmarks interact with both live and not-live dashboard filters. For more information on using bookmarks with live dashboards, please see this article:

  • Using bookmarks to filter live dashboards

• Sydney Neubauer

  • February 19, 2021 23:36

  Hey Hannah,

  Thanks for that documentation. Turns out there is an issue where the bookmarks aren't kept per tab. I have logged a ticket with Zendesk regarding this

• 이지훈

  • March 05, 2021 08:19

  hi @Hannah Meier
  I'm on the explore Legacy plan.
  Can I use the live data and live filter?
  I can't find the menu.
• Aubree

  • March 08, 2021 06:18

  Zendesk Customer Care

  Hi Jihoon,

  Thanks for reaching out! Apparently, Live Data and Live Filter are only available to Explore Enterprise and Suite Enterprise and Enterprise Plus plans:添加实时数据和过滤部件dashbo生活ards

  Your Explore Legacy plan is identical in functionality to Explore Professional. If you wish to have this feature in your account, then you may need to upgrade your Explore plan to Enterprise.

  ---

  Kind regards,

  Aubree Mia | Customer Advocate

• 이지훈

  • March 08, 2021 06:21

  Thanks Aubree!
  I am going to upgrade.

• Casey

  • June 21, 2021 15:36

  Hi Zendesk - Trying to add live data to a custom Explore dashboard (Professional), but not seeing the option. Any ideas? Thanks!
  
  

• Rob Stack

  • June 21, 2021 15:52

  Zendesk Documentation Team

  HiCasey Keefe, you'll need Explore Enterprise to use live dashboards. Hope this helps!

• Casey

  • June 21, 2021 16:01

  It certainly does - thanks for the quick reply, Rob!
  
  Guess I was confused since "Professional" is listed on this page:https://support.zendesk.com/hc/en-us/articles/360022185054-Adding-and-arranging-dashboard-widgets
  
  Suggest maybe adding a note on that page that "Live Data" requires Enterprise or higher.
  
  Thanks again!
  
  
  

• Mike

  • June 23, 2021 15:41

  I am missing the feature to filter live data by team (not group) organisation and agent.

  Are there any plans to add such live data in the future?

  For example agents would like to see which team (organisation) and agents are online in talk.

  Furthermore it could be very useful to make visible who is at work if you consider a decentralized organisation and homeoffice oppurtunities.

• Elaine

  • June 25, 2021 23:06

  Zendesk Customer Care

  HiMichael,

  Right now, you can check the sectionLive data filter widgetsto see the available live data filters for each dataset there currently is.

  If you feel this would be a useful product feature for an upcoming update to Zendesk, I highly recommend creating a new post in ourZendesk Explore Product Feedbackforum.

  Hope this helps! Cheers!

• Stephany V

  • July 21, 2021 09:05

  Few questions for the new Live Data dashboard

  • Is it not possible to filter more than one at a time?
  • Will there be a tracker for previous 24 hours?
  • Is there an option to remove unrequired queues?
  • Will there be an option to show agent on call details with a timer?
• Elaine

  • July 24, 2021 18:18

  Zendesk Customer Care

  HiDougie,

  Here are the answers to your questions:

  • Is it not possible to filter more than one at a time?
    - Yes, right now only one of the filters can be used at a time for each live data
    
    
  • Will there be a tracker for the previous 24 hours?
    - The previous 24 hours data already exist in the historic data in Explore. You can also find them within the pre-built dashboards already setup in Explore
    
    
  • Is there an option to remove unrequired queues?
    - The pre-built live dashboard behaves like any other Explore dashboard in that you cannot make changes to it but you canshare it,schedule it, orclone itto make your own customized live dashboard. Feel free to check theOverview of the Explore live dashboardarticle for more information on this.
    
    
  • Will there be an option to show agent on-call details with a timer?
    - There is currently no agent-specific data available in the Explore live dashboard apart from the total number of agents available to take a call. For agent activity, you can check theLive calls dashboardavailable within Talk.

  Hope that helps! Stay safe! :)

• Lila Kingsley

  • October 04, 2022 01:12

  Live data is great, thank you so much for doing this! I have a few questions about customizing, and, about future changes planned for Talk live data widgets/filters specifically.

  1. Is Live Data still in Beta? There's a Beta status tag on the Live data dashboard, but it's not listed as an active Explore beta.

  2. Can you show data for >1 Talk - Call group on a dashboard? We have 5 inbound queues/lines which in our implementation = 5 specific groups. This doesn't seem possible as when I add a 2nd group filter it is not selectable.

  3. Can you set the Talk - Call group filter to a specific call group instead of it being a drop down? From my poking around, it doesn't seem possible. Since I was not able to add >1 group I next thought I could create 1 dashboard per queue/group. A selected group sticks when I view my edits, but, when I go to the dashboard the preselected group is gone.

  4. Are there plans to allow filtering by Talk Line + Talk - Call Group? It would be most useful to be able to show the queued and ongoing calls by line and the agent status for the groups set up to answer them (for those of us that use group routing). Also the Talk - Call Group drop down lists ALL support groups--we only use 5 in Talk so it would be nice to limit it to just those.

• Lauren Benkov

  • October 27, 2022 14:02

  This doesn't seem to work for Sunshine Conversations. I set up a dash with all of the messaging widgets and none of our data comes through. We use SunCo to do Apple Business Chat. Are there plans to support this?

• Dane

  • November 25, 2022 01:07

  Zendesk Engineering

  Hi Lilia,
  
  Live Data is still being improved that's the reason it still has the Beta tag on the Dashboard.
  
  When it comes to Group selections, you can only select one and the selection is limited to a drop-down.
  
  这个功能真的有很大的改进needs to be made. Every time that our users have recommendations it's better to post their use case to ourFeedback on Exploretopic? We have atemplateusers can copy and use in their post. This is to help get more visibility and votes on the idea. Then, others can share their use cases to further drive demand for that feature. Thanks!
  
• Alexan

  • April 19, 2023 03:05

  For the Live Dashboards, whilst I am able to add a widget for "Chat - Agents Away", the dashboard only shows the count of agents that are away and I'd have to drill in to view the name list, time and capacity of agents that are away.
  Is there any way to have those details to be added into the dashboard view rather than us having to drill into it?
  Sample of the agent list when its drilled in from Live Dashboard
  

• Sabra

  • May 10, 2023 17:34

  Zendesk Customer Care

  HeyAlexan! It's currently not possible to see the full list of agents without drilling in, but I can understand how having this as is own widget definitely has it's benefits! I recommend posting this as feedback in ourFeedback on Exploretopic.

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