Question
Are tickets and ticket data kept permanently on my Zendesk?
Answer
When youdelete a ticket, Zendesk soft deletes it, and its information is retained for 30 days. Finally, 90 days after the initial deletion, Zendesk removes the shell ticket, and the original ticket is permanently deleted.
For more information, see the article:Zendesk Data Deletion Policy.
8 Comments
this retention policy also applies if my contract ends?
Hey Maria,
The same will apply if your contract ends. Eventually the data will be completely removed from our database after a certain amount of time has passed. In some cases this can be helpful if you need to temporarily re-activate your account to access that data.
Hope that clears up any confusion!
Hi ZenDesk Support!
Hi. I was searching for the Archive of my conversation history found this thread. But I am still not able to get the data. I tried to set up the filter for 2280h-old closed tickets but it shows me April and I want to get tickets from October 2019. By tickets I mean I want to be able to read the content of the ticket. What do I have to do?
ps. I have the admin access
@...maybe I will ping you as you look like a guy that knows how the stuff works around here. I'm in a need of those older tickets tbh.
Hi Aleksandra,
If the ticket is not deleted, it will be part of your ticket archived. If your plan has Account Export, you can filter the report download it from there. Another option is to filter your search using updated date
Hi@...thank you for your feedback. Do we have that option for ZenDesk Support? I only see the tips related to ZenDesk Sell (herehttps://support.zendesk.com/hc/en-us/articles/360059994253-How-do-I-export-notes-associated-with-a-specific-deal-)
The search approach works well. I will try to work on that. Thank you
"Tickets are permanently stored in Zendesk, butarchivedafter 120 days. However, if a user deletes a ticket, that data will not be permanently stored in the system."
So, I deleted a ticket 3 weeks ago. I can still see all the details in Explore. At what point is the data removed from the system?
HiCJ Johnson,
Zendesk will no longer retain these tickets 90 days after they are permanently deleted. More information can be found here in our announcement:Removal of permanently deleted Ticket IDs
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