For selected accounts, Zendesk will offer you the opportunity to try out an upgraded version of your account plan for a period of 30 days. For example, if you have a legacy Support plan, you may be able to try out one of the Zendesk Suite plans

Not all accounts are eligible for a trial upgrade. If your account is eligible, you’ll see an upgrade notification in your account. Only account owners and billing admins can accept a trial upgrade.

During the trial upgrade period, you can pick a plan, then try out the plan at no extra cost. Your plan upgrade choices depend on what plan you currently have. If you decide to purchase the upgrade, your subscription will be adjusted to include the new plan price.

If you don’t purchase the upgrade, you don’t have to do anything. After 30 days, your account automatically switches back to your current plan at your current price. You’ll have read-only access to anything you created during the trial.

If you see a trial upgrade message in your account, you are eligible for a trial upgrade.

On the Subscription page, the upgrade message appears at the top of the page.

On the Admin Center home page, the upgrade message appears in the navigation list. It also appears when you search for features that aren't included in your account.

You may also see the upgrade message in other parts of the product.

To start a trial upgrade

1. When you see the upgrade notification, click the upgrade link.

   You’ll see a list of plans to select from for your upgrade.

   

   Depending on which plan you currently have, you may see up to three choices for an upgrade.

   You’ll see a description of the features you get with the upgrade followed by a description of how the trial upgrade works.

2. You can click through each plan offered to see a description of the features you get with the upgrade followed by a description of how the trial upgrade works.

   

3. To start the trial upgrade, pick a plan, and clickStart trial.

   一个确认ation message appears.

   

4. ClickStart trial来确认。

   You’ll see a confirmation screen with links to more information about the new features available in your trial upgrade. The top of the page includes a countdown to show the number of days left in the trial

   

   You can go ahead and try out the new features to see how they work for you.

After 30 days, or before if you prefer, you can purchase the upgraded plan that you’re trying out. After you purchase the upgrade, your plan price is updated to cover the additional cost. If you have questions before you buy, clickChat nowto chat with a Zendesk representative.

To purchase the upgrade

1. Open your Subscription page and clickSee detailsnext to the plan you're trialing.

   

2. ClickBuy nowat the bottom of the Trial details page.
3. Follow the instructions in the shopping cart to purchase the upgrade.

   The cart includes information about the cost of the upgrade.

   If you don’t purchase the upgrade, your account automatically rolls back to the previous plan when 30 days have passed. Any features you added that are part of the upgrade will be viewable, but not editable.