Question

I selected aDue datein the任务ticket field type and I cannot remove it. How can I remove or update the date?

Answer

Once a due date is set within the task ticket field, you can remove or update the date by changing the type of the ticket.

Update the type field to a question, problem, or incident and submit the update. Then, set the ticket type back to task and the due date is cleared.

For more information, see the article:System ticket fields.