Question

What happens when a customer using Zendesk bots makes a mistake and needs to go back? Can they start over?

Answer

Yes, when a customer interacts with the bot by asking a question and makes a mistake, they can start over. To start over, your customercan type in another question, and the bot will redirect them to the correct part of the flow or an entirely different intent.

For more information, see these articles:

• 关于消息传递
• Can chatbot automatically provide an email address to a customer if they need to contact another company?
• Why can't I turn on my bot in messaging?
• Understanding automated bot response behaviors