| Announced on | Rollout starts | Rollout ends |
|---|---|---|
February 2, 2023 |
February 2, 2023 |
February 8, 2023 |
我们很高兴地宣布,你现在可以使用googlele Analytics 4 natively in the help center to track your help center traffic.
What's changing and why?
You can now use Google Analytics 4 natively within your help center.
Google Analytics 4 is the newest generation of Google Analytics and is replacing Google Universal Analytics and Google Analytics 360. BecauseGoogle isSunsetting Google Universal Analyticson July 1, 2023 and Google Analytics 360 July 1, 2024, all Google Universal Analytics users who want to continue using Google Analytics must migrate to Google Analytics 4.
When you migrate to Google Analytics 4 from either Google Universal Analytics or Google Analytics 360, you can nowrun Google Analytics 4 alongside the previous versions to ensure that you’ll have historical data in Google Analytics 4 when the migration is complete.
How will this affect me?
Previously, you could add one tracking ID to your help center to use Google Analytics to track your help center traffic. Now, you can add two tracking IDs - one for your previous version of Google Analytics and the other for Google Analytics 4.
By running the versions in tandem, you will build up historical data for Google Analytics 4 while using the previous version of Google Analytics to track and analyze your help center traffic against historical data.
What do I need to do?
To use Google Analytics 4, you can add the Google Analytics 4 tracking ID to your help center. To use both Google Universal Analytics and Google Analytics 4 to monitor your help center, you can now add both tracking IDs in Guide admin. SeeEnabling Google Analytics for your help center.
7 Comments
I'm not seeing the GA4 option on our Help Center / Guide admin yet. So it looks like I should expect it by end of day tomorrow, February 8. Fingers crossed.
Accounts should be all rolled out now. Let me know if you are still unable to see it!
Thank you, Marine. Yes...I am seeing the GA4 option now and have entered out new GA4 properties to run in parallel to UA.
Hello people!
I've enabled our GA4 in Zendesk, but I still don't see the events coming in. For GA I think is automatic once the property ID is added. What should I expect to see in GA4 or do I need to set the events using the dataLayer?
Thank you!
It seems that you have already submitted a ticket for this. If you have additional questions, feel free to respond to the original ticket.
Yes, thank you. In case it helps to someone... the Zendesk CHAT is not connected to GA4 (like it is for GA), however there are some events in the datalayer that can be used to create GA4 events.
Hi. Is it possible to get events for the "Was this article helpful?" buttons. It would be valuable to know what theNousers do and what theYesusers do.
Pleasesign into leave a comment.