Question
How can I see if a messaging conversation was offered to an agent who didn't accept?
Answer
View the events of the ticketto confirm if an active messaging conversation was offered to an agent or agents. In the ticket events, look for the system eventOffered to...Routing attempts could be shown multiple times.
For more information on messaging routing, see the article:Routing messaging tickets and notifications.
1 Comments
Alessandro Battistiniis there historic reporting on this available in Explore?
Pleasesign into leave a comment.