Building responsible AI is a part of Zendesk’s commitment to providing our customers with trusted products and solutions. Zendesk leverages a set ofdesign principleswith respect to our AI products, which include privacy, security and compliance by design.
No generative content trained on customer data
It is important to note that Zendesk’s proprietary machine learning models are not generative in nature, meaning, they do not produce passages of free text, images, or code, as is the case for many popular consumer-facing AI solutions. Because the outputs of these models are labels rather than content,they do not create the risk of your data being reproduced or shared in an improper context.
Protection of customer data
No customer data (including personal data) is stored within any Zendesk proprietary machine learning model, and your data will at all times remain subject to our existing security and privacy commitments, including as outlined in our:
As part of our commitment to protecting customer data, we take additional measures to sanitize your data before using it to train any of our models that could be used by other customers. These include:
- All data fields associated with identifiers (e.g., username and email address) are excluded from the training dataset.
- A natural language processing algorithm is applied to identify and remove certain identifying information in the remaining free text fields from the training dataset.
- A “tokenization” process is applied to convert the training dataset into non-human-readable numerical vector form, before it is processed by the model.
No effect on current agreements
Your use of Zendesk AI functionality or purchase of any Zendesk AI products will not impact your existing agreement(s) with Zendesk. If you entered into a Data Processing Addendum (DPA) with Zendesk, the terms of that DPA will continue to apply to your use of the Services.
总结和文本加强学术用途英语through OpenAI
In addition to the Zendesk proprietary machine learning models, Zendesk also offers asummarization and text enhancing EAPsupported by OpenAI. While these features are generative in nature,OpenAI will not use your inputs to train its models or otherwise improve its services, and your data will not be hosted by OpenAI except ephemerally for the purpose of providing the service.For more information about the processing of your data by OpenAI, please see ourSub-Processor Policy.
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