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Zendesk updates
Announcements about routine maintenance, scheduled downtime, and new Zendesk features.
Announcements
- ★What's New quarterly roundup: Q3 2023
- ★Announcing single sign-on (SSO) improvements
- ★Announcing new visibility restrictions on tickets requested by agents
- ★Zendesk Tymeshift Q&A Event Summary
- ★Announcing enhanced agent permissions for managing suspended tickets
- ★Important announcement: Upcoming changes to the Explore dashboard builders
Release Notes
- ★Release notes through to 2023-07-28
- Release notes through 2023-07-21
- Release notes through 2023-07-14
- Release notes through 2023-07-07
- Release notes through 2023-06-30
- Release notes through 2023-06-23
Service notifications
- ★Scheduled Maintenance - August 24 & 29, 2023 | All Pods - Explore - Database Upgrade
- ★Scheduled Maintenance - August 14 - 16, 2023 - WhatsApp Business API Clients
- ★计划的维护——2023年8月9-31,| Multiple Pods | Support, Guide, Talk, ZIS, Shopify and Salesforce integrations - Database Maintenance
- Service Incident - July 27th, 2023 - Pod 17 - Support Ticket UI fails to load / requires refresh
- Service Incident - July 24, 2023 - Sunshine Custom Objects | Multiple Pods - 503 errors when attempting to fetch Sunshine Custom Objects
- Service Incident - July 19, 2023 - Explore | US Pods - "Calculation has a wrongly configured formula" Error
What's New in Zendesk
- ★What's new in Zendesk: August 2023
- What's new in Zendesk: July 2023
- What's new in Zendesk: June 2023
- What's new in Zendesk: May 2023
- What's new in Zendesk: April 2023
- What's new in Zendesk: March 2023
Developer updates
- ★Announcing visibility of all macros to admins in the Macros API
- ★New limits for offset-based pagination
- ★Announcing the Agent Availability API EAP
- ★[BREAKING] ZCLI and ZAT no longer support custom hosts for testing
- ★Apps Support API: Custom Ticket Statuses
- Marketplace: Update your Google Analytics ID to continue receiving listing Google Analytics data