Let me re-assign dashboard ownership
I would like to be able to hand over ownership of a dashboard. For example, if I am a backend builder, I shouldn’t be the owner of the dashboards I build out for each team lead. I’d like to have team leads own the dashboards I build for them, so that the "owned" dashboard section is useful/meaningful for them.
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This is still not a feature, but I'm still interested in being able to do this.
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2nd this, this is especially important for when people change roles and no longer have access. Also as admins we should be able to see all dashboards no matter the case.
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How is this still not a feature?
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+ 1 !有一个noticeable gap in ZenDesk's documentation surrounding this topic, and a major gap in what Admins can see / adjust in Dashboards on behalf of other users.
When a colleague with little Explore experience needs a quick fix to a Dashboard, it's challenging for me to try and chase down who the owner of that Dashboard is, or to walk the user through how to share that with me so that I can assist.
My team relies heavily on me to have access toallthe same Queries and Dashboards they do and to be able to adjust ownership settings like these, so that I can provide immediate help with their day-to-day.
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+1
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+1 this is definitely a needed feature.
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+1 as I recently went through this and had to hop on a Zoom to show the agent where the clone button was.
Something like SuperAdmin access is needed in Explore for reporting and dashboards. -
+1
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+1
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I have been trying for over a month to ask Zendesk Support to change ownership on dashboards. I have been unable in this time, to get a direct answer if they can even do this for an account. Cloning is not a solution for me because that does not share the clone with the same people, and changes the links, which are already widely shared. I just need to change ownership. :(
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+1
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+1
Even though the work around is to clone the original dashboard by the new owner to get the ownership, this would not be feasible always especially if multiple dashboards need to have the ownership change. I doubt the business teams would have enough time to perform this kind of workaround.
Hence I strongly request Zendesk product team to incorporate the ownership transfer admin feature with multiple dashboards selection.
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+1 We really need this feature to get added. As companies grown employees move and we have lost access to some very necessary dashboards. I came on as an admin and do not have access to even view dashboards that were once built by people who left the company.
Pleasesign into leave a comment.
13 Comments