Allow custom fields in Backlog Dataset
We maintain a sizeable backlog as we manage a lot of back-and-forth in dealing with certain customers. It would be highly advantageous to us to be able to slice and dice these by custom fields. This capability existed within GoodData, but appears to have been lost to us now in Explore.
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+ 1 for the custom fields to be added in Backlog Dataset. Specifically, filtering reports on specific fields is of essence.
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Hi Folks - Another +1 for adding form to this dataset so that we can break out backlogs based on product, that would really help us out. Have we had any movement? I see the last official update was Oct 2021
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Hi guys!
That would really important. ZenDesk's proposal for customization ends up not making much sense and we are unable to enjoy ou use this functionality
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Any update on adding the organization and forms filter?
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可以添加分类标签?我们佤邦nt to look at the back log for our Support team, however, we need to exclude the ticket that are "In Development" AKA have a Jira attached. We tag all of these with "in_development_yes." If there was a way to filter these out, that would be awesome.
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Still no organization in this dataset! Please allow it!
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Back in October 2021, the Zendesk Product Manager Clay Turk said, in this thread:
So, in summary, Explore will not be adding custom fields to the Backlog dataset, butwe will add two additional attributes for Ticket Form and Organisation in the coming months.
That was almost 2 years ago, is there any update from Zendesk as to when Form and Organisation will be added?
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Hi,
Any update on including Organisation / Ticket Form in the dataset as filter options? It was mentioned close to 2 years ago that they would beavailable in the coming months.
I appreciate that for performance reasons storing all of the custom fields is not possible - does this extend to Tags? At least having the ability to filter on tags would probably give Admins a bit more to work with, as Zendesk encourages their usage so heavily.
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Zendesk team, The custom field is crucial for backlog. To give you a use case, we are needing to report on previous month's tickets, as they were as of the end of the month(the status as of end of previous month). We are grouping these by category type, which is a custom field.
I cannot get the correct ticket count, with the status these tickets were in previous month using Tickets or Update History Dataset. Only the backlog dataset would give me this, but I cant filter this by the category types.
Pleasesign into leave a comment.
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