New Agent Workspace - Public / Private
AnsweredWe have just started using the new Agent Workspace. So far it looks good. I have one request. With the old interface I used to advise that agents write the customer email as a Private Comment until happy with the content and then switch to Public to send it. This to make sure a message was not sent to the customer too soon. I notice that this is no longer possible. When switching between Private and Public comments the Private Message does not pass through. Is it possible to bring this feature back please?
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Upvote. Is anyone from Zendesk keen to offer a reply?
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Upvote!
The current setup also does not seem to serve a purpose.
Because it would be beneficial when we could include both a public and a private comment with one submit. Alas, this does not seem to be the case.
So, please Zendesk, could you bring back the 'old' feature?
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嗨,看起来我们有重复的请求or this feature going on. The other one has more engagement, so we're going to make that thread the official one:
Please head over there to add your vote and comments; that is where the product managers will engage. Thanks!
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