Edwin Schukking
-
Total activity151
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes36
-
Subscriptions74
Activity overview
Latest activity by Edwin Schukking-
Edwin Schukkingcommented,
+1 on this feature!
-
Edwin Schukkingcommented,
Hi Lizzie Tran! Could you perhaps provide a screenshot (with any personal information blurred, ofc)? Because I just checked our Zendesk and the email address of the requester is still available in ...
-
Edwin Schukkingcommented,
Stephen Belleau Anthony Stenhouse From a managing point of view, I would vote against the proposition. IMO It would be more efficient to manage a group of people who should be notified from a distr...
-
Edwin Schukkingcommented,
广告3。我们的满意ion, we have been using the 3rd party app //www.ying8.net/marketplace/apps/support/198393/advanced-search/ to export ticket data.
-
Edwin Schukkingcommented,
Do I understand correctly that also tickets created on behalf of requesters as described in https://support.zendesk.com/hc/en-us/articles/4408882462618-Creating-a-ticket-on-behalf-of-the-requester ...
-
Edwin Schukkingcommented,
Hi @... , I understand from your text that the agents need to select a macro manually. I think what you are requesting are conditional macros and this would imo considerably change the way we curr...
-
Edwin Schukkingcommented,
You could create a trigger which when fired upon ticket creation will create an internal note mentioning the ticket agent needs to check the requester and support email address before updating the ...
-
Edwin Schukkingcommented,
Hi Brett Bowser, I am not sure if the question had already been asked, but is it possible in the future to have the ticket status On Hold enabled by default? If I am not mistaken, at the moment thi...
-
Edwin Schukkingcommented,
Hi Khanh, May I ask you what the purpose of these views would be? I am using views (Zendesk Support) to keep track of the active tickets and dashboards (Zendesk Explore) to keep track of tickets i...
-
Edwin Schukkingcreated a post,
[Feature Request] Language dropdown sorted in alphabetical order
Location: User tab in Support TicketUser Field: Language Issue:The drop-down list to display the user languages supported is currently sorted by language in their respective languages (see screensh...