Make forms, conditionality and apps work when bulk editing tickets.
Currently, when you select multiple tickets in a View and then click on "Edit X ticket(s)" at the top right of the screen, you're able to make the same change across all of the tickets. Sweet!
The problem is that if you want to make changes to fields on a specific form, then you're in trouble because the popup screen simply lists all ticket fields across all forms. So if you have 200 ticket fields across 7 forms, well now you just have to scroll through all 200 fields to find the one you want to change. :-(
It's not just Forms that are the problem though; it's any conditionality that you've applied to ticket fields either using Zendesk's native conditionality or if you're conditionally showing and hiding fields with an app.
It would be amazing if the fields within the bulk edit screen worked with the same functionality as the fields within a regular ticket.
Thanks for considering this request.
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I agree in principle, although we use some triggers off fields that don't show in the form. This allows admins and managers to go in and change the field "behind the scenes" where an agent doesn't see it. When bulk updating, we use Ctrl+F to find the field we want to update.
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I agree with bothLouANDPeter Godden.
There has to be a better way, but we also need to consider scenarios where we want to bulk update tickets across multiple forms. Perhaps being able to toggle between "all fields" and a specific form?
Pleasesign into leave a comment.
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