• Official comment

  Miranda Burford

  • November 18, 2021 03:30

  亚博Zendesk产品经理

  HiPedro Reis,

  Thank you for the feedback!

  Yes, sound notifications within messaging are something that we have on our roadmap within 2022. We agree that they will be a great addition to enhance the experience.

  - Miranda.

• Miranda Burford

  • November 19, 2021 03:14

  亚博Zendesk产品经理

  Thankspalapas denren．Your feedback has been noted.

  - Miranda.

• Pedro Reis

  • November 19, 2021 10:41

  Glad to see that I am not the only one that is "bothered" by the lack of sound notifications. Let be honest, no one is going to wait in from of the messaging window for a message to come in, the person will do something else, and once there is a sound go back to messaging to continue the conversation.

• Debbie M.

  • January 31, 2022 14:44

  I agree. A sound notification for messaging is a priority for our team to be alerted to returning customers.

• Miranda Burford

  • February 02, 2022 01:24

  亚博Zendesk产品经理

  Thanks for your feedbackPedro Reis&Debbie M.I've recorded your requests for future consideration.

  - Miranda.

• Jee

  • September 14, 2022 13:01

  Hi Miranda & the team at Zendesk, any update on this enhancement for messaging notifications. Its been 7 months since you have last updated on to the other users who are eager for this enhancement. Please do consider this enhancement in the nearest of time.

• Pedro Reis

  • September 14, 2022 13:55

  I don't understand how something like this is not included in the roadmap. Incomprehensible.

• Miranda Burford

  • September 15, 2022 00:12

  亚博Zendesk产品经理

  HiJee,

  Thanks for your post. Yes, end user sound notifications are on the roadmap and we expect them to be delivered before the end of the year.

  - Miranda.

• Shaikh Abdul Rahim

  • October 20, 2022 18:11

  Hi

  when in 2022 can we get this feature as the year is almost coming to an end.

  - Shaikh

• Miranda Burford

  • October 20, 2022 23:26

  亚博Zendesk产品经理

  Hi Shaikh Abdul Rahim,

  This is work-in-progress right now. I can't give you a release date but it will be released to customers before the end of the year. Stay tuned!

  - Miranda.

• Robin

  • December 20, 2022 08:31

  Any update about this yet?

• Shaikh Abdul Rahim

  • December 20, 2022 12:56

  Hi Miranda,

  10 more days before the year 2022 ends. Do we have any update on when we can get this feature?

• Miranda Burford

  • December 20, 2022 23:51

  亚博Zendesk产品经理

  Hi All,

  The team is working on this right now. :) Unfortunately, we won't make the end of year date but we are planning to roll this out in January 2023. Thanks for your ongoing interest!

  - Miranda.

• Robin

  • January 24, 2023 10:28

  Hey,
  Can you please update us here when this is added :)

• Kevin Froleiks

  • February 13, 2023 15:57

  It's now mid February 2023, are messaging sounds going to be available this month?

• Miranda Burford

  • February 13, 2023 23:35

  亚博Zendesk产品经理

  Yes, the plan is to release before the end of the month. I will post in here as soon as it's available to customers.

  - Miranda.

• Miranda Burford

  • 2023年2月23日03:28

  亚博Zendesk产品经理

  Hi All,

  Good news! End user sound notifications are now live for all messaging customers!

  >Link to the help documentation

  If you're an existing messaging customer, you'll need to enable sounds within your Web Widget settings (by checking 'Play notification sounds for new messages').

  

  Thanks,

  - Miranda.

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