end-user timezone should be set to their IP location and not the default location set in admin.
Feature Request Summary:
Zendesk should begin using the IP address location information when setting the timezone for an end-user. Currently, the timezone is automatically set to the default timezone set in the admin centre location. This means that all end-users have the same timezone unless manually changed.
Business impact of limitation or missing feature:
To have the correct timezone set in an end user's profile automatically.
Other necessary information or resources:
Link to the discussion of "How does Zendesk capture the location of the end user?".
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This is an issue with teams that are spread across several time zones (some with several hours difference)
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Couldn't agree more, the information there is completely unhelpful.
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This is completely baffling approach. It would be much better if the customer time zone was completely hidden, rather than displaying incorrect/misleading information
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Adrian HarleI agree, this is completely superfluous information. The fact you cannot adust the content in that User Context panel is baffling to me also.
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Totally agree with this post and all previous comments. I just wanted to add that I thought I would use a trigger or automation to update that field automatically based on some location tags we are using but nope, editing the time zone isn't part of the available actions :(
So the only thing we can do, as far as I can see, is to edit manually the time zone in the customer profile. And since there isn't any feature to bulk edit user profiles, it will have to be done one by one...
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5 Comments