Hi,

Struggling to get an answer from Zendesk support so I am wondering if anyone knows when using the Zendesk ticket view in Salesforce when a light user is adding an internal comment (cannot add public comment) if they should be able to @mention other users in the same way that you can when posting an internal comment directly in Zendesk.

I can't seem to but I am sure this worked in the past so trying to understand if it is by design or an issue.