JJ Miclat
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Last activity
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Activity overview
Latest activity by JJ Miclat-
JJ Miclatcreated an article,
Insights from the Agent Workspace PM Roundtable Community Event (March 2023)
Dear Zendesk Customers, Agent Workspace is Zendesk's modern omnichannel solution so businesses can meet their customers on whatever channel they are on without losing context. The majority of Zende...
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JJ Miclatcommented,
Hey everyone, We appreciate your feedback on this topic and would love to hear more directly from you live. Please join us on Thursday, April 25th at 9 AM PDT for our PM Roundtable. It'll be an ope...
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JJ Miclatcommented,
Hey everyone, We appreciate your feedback on this topic and would love to hear more directly from you live. Please join us on Thursday, April 25th at 9 AM PDT for our PM Roundtable. It'll be an ope...
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JJ Miclatcommented,
Hey everyone, We appreciate your feedback on this topic and would love to hear more directly from you live. Please join us on Thursday, April 25th at 9 AM PDT for our PM Roundtable. It'll be an ope...
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JJ Miclatcommented,
Hey everyone, We appreciate your feedback on this topic and would love to hear more directly from you live. Please join us on Thursday, April 25th at 9 AM PDT for our PM Roundtable. It'll be an ope...
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JJ Miclatcommented,
Hey Gábor Körtvélyessy! For all of us that support exclusively via email, does it mean that we now do have the option to put the composer at the top and to see the newest messages at the top in Ag...
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JJ Miclatcommented,
嘿你们!我们ear you, in Agent Workspace the position of the conversation log is now at the top and the composer is at the bottom, and the order of messages in the conversation log is now olde...
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JJ Miclatcommented,
Hey Olivier MAS! Placing custom field(s) in a form above the type/priority fields should keep them there (also just double-confirmed this in my demo account), this looks like an issue/regression yo...
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JJ Miclatcommented,
Hi all, Custom ticket statuses is officially GA'd at 100% rollout across all Zendesk customers on Agent Workspace. Cheers,JJ
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JJ Miclatcommented,
Apologies all, the General Availability launch of Custom Ticket Statuses (and all of the associated Apps Support API updates) got delayed to mid-Jan 2023.