bill cicchetti
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Last activity
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Activity overview
Latest activity by bill cicchetti-
bill cicchetticommented,
Thank you Noly, but I was more interested on WHY it wasn't implemented. My mgmt team wants to know.
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bill cicchetticommented,
Is there a reason why these attributes are not available in the Update History dataset?
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bill cicchetticommented,
The backlog dataset has some valuable information but there is little flexibility in terms of drilling down into the data. Allowing the ability to use this in conjunction with the ticket datasets ...
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bill cicchetticommented,
Hello All, Wonder if someone could direct me in the right direction. I am trying to create a report showing the average resolution time for tickets closed within certain time brackets such as : Las...
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bill cicchetticommented,
一个警告使用定制的机票状态create a "on-hold" status for clients to see in their My Activities page: You cannot filter on "on-hold" The tickets are still considered "Open" ...
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bill cicchetticommented,
Can you confirm whether these custom statuses still can't be used in Explore to determine the duration a ticket has been in this particular custom state?
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bill cicchetticommented,
Scott Burnham: Where are you seeing the custom statuses showing as the field ids?
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bill cicchetticommented,
I have a question on the "Tickets Assigned" field. Is this the # of tickets assigned to an agent or the # of tickets an agent assigned to another agent?
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bill cicchetticommented,
I reviewed the article but still unclear. I see its mentioned that a customer can opt-out. Is that opting out of Agent Workspace or the markdown functionality? If its the latter, as I mentioned ...
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bill cicchetticommented,
Support said only using CTRL-SHIFT-V to paste into ZD would disable the markdown conversion. Is this what you are referring to? Support had no other options