Andrei Kamarouski
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Last activity
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Posts
Recent activity by Andrei Kamarouski-
Tip: How to optimise your macros usage in Zendesk
Hi all! I am very happy to proceed with my series of Zendesk optimization posts. You can find previous ones about general Zendesk setup, ultimate optimization checklist, ideal KPI system, and exc...
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Tip: Showing predefined answers for custom field values in your Help Center webform
Hi all! Today I would like to share a very nice tip that expands the standard self-service options of your Help Center running on Zendesk (BTW you can find more Help Center related tips in Zendesk ...
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How to organize an excellent tickets categorization in Zendesk
Hi! More than one year ago I have posted my main contribution to Zendesk Community – the post about Using Customer Journey idea to set up or scale your Zendesk. Since that time I had implemented ...
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How to set up an "ideal" KPI system for your customer support
Hi all! Today I would like to share my vision of the ideal KPI system for your customer support. I was inspired to write this post by one question in the amazing Support Driven community (I sugges...
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The ultimate checklist to optimize your Zendesk
前言今天,2020年3月中旬,当COVID-19on the rise and many companies are affected, we need to support each other even more than usual. We all are facing very special management and produc...
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Using Customer Journey idea to set up or scale your Zendesk
Six months ago I promised to write a post answering the question under the last post of the great series of Knowledge Management Roundtables (the full list is here). Today I am happy to publish thi...