Matthew Searle
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Activity overview
Latest activity by Matthew Searle-
Matthew Searlecommented,
I love this tip! We did this of our own accord about 18 months or so back and saw an instant uptick in our response rate.
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Matthew Searlecommented,
I'm just about to implement this on our account, but we have a few custom fields that we require to be filled in before a ticket can be solved but not before pending. Would the automation still set...