Kuldeep Patidar

1. Community
2. Feedback - Ticketing System (Support)
3. Show Requester's Email on the Ticket

Thank you for bringing your experience onto this forum! I think you may need to erase your browser cache/cookies and try to verify that ticket again. For me, this application has been operating as ...

• View comment
• Kuldeep Patidar
• CreatedMay 25, 2022 17:41
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Show Requester's Email on the Ticket

Hi Everyone, I hope you all are doing great!! In regards to your concern, there's an app in the marketplace titled "User Data". You can simply install this application, and it will show you the re...

• View comment
• Kuldeep Patidar
• CreatedMay 25, 2022 17:32
• 0 votes

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Branding your help center

Hi Nick Bradford / Treez, Inc Thank you for reaching out! I think you can solve the problem by making some changes in your help center's style.css file. All you have to do is look for 'Hero Compone...

• View comment
• Kuldeep Patidar
• CreatedApril 26, 2022 16:07
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. Using Liquid Markup to A/B Test Your Triggers

Hi @..., Thank you for your answer. I apologize for having responded late. I'm wondering if you could create a support ticket so that we can have a discussion about the alternative. Looking forward...

• View comment
• Kuldeep Patidar
• CreatedSeptember 03, 2021 07:57
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. Add a Tag to a New ticket if attachment is present

Hi @..., Thanks for confirming. I feel strongly about information and love learning more on this. If possible, can you please help me in building that markup to achieve my goal. Edit: I think we ne...

• View comment
• Kuldeep Patidar
• CreatedAugust 16, 2021 11:47
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. Using Liquid Markup to A/B Test Your Triggers

Hi All, I'm trying to establish an integration between two Zendesk instances, however I get the following error. Request: POST /api/v2/tickets.json HTTP/1.1 Response: {"error":"Unprocessable Entity...

• View comment
• Kuldeep Patidar
• CreatedAugust 14, 2021 11:59
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. Add a Tag to a New ticket if attachment is present

Hi @..., Thanks for sharing the great workaround! This looks very much similar to what I thought, but I would like to know if 'Agent Replies' condition will address the 'Internal comments' or not? ...

• View comment
• Kuldeep Patidar
• CreatedAugust 13, 2021 08:07
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. Add a Tag to a New ticket if attachment is present

嗨灰,我希望你做得很好!我有一个查询regarding ticket event properties! I was wondering if there is a functionality/capability within Zendesk to automatically trigger an escalations af...

• View comment
• Kuldeep Patidar
• CreatedAugust 12, 2021 16:18
• 0 votes

1. Community
2. Zendesk on Suite best practices
3. Zendesk on Zendesk: Using a Play button-centered workflow

Thanks for the speedy response, Dave! Yes, you have really helped me find an answer to my question and thank you for that resource. Kindest Regards, Kuldeep

• View comment
• Kuldeep Patidar
• CreatedAugust 12, 2021 05:36
• 0 votes

1. Community
2. Zendesk on Suite best practices
3. Zendesk on Zendesk: Using a Play button-centered workflow

Hi Team, Currently we're using 'play' button function in Zendesk to automatically feed the next ticket in the Queue. However, we are wondering if we use the Grouping feature to filter group based o...

• View comment
• Kuldeep Patidar
• CreatedAugust 11, 2021 17:05
• 0 votes