Ahmed Zaid

1. Community
2. Zendesk Suite Q&A
3. Continue the Ticket By Sending to Support Address

Hi Michael Huang, When it comes to the Reply-To email header in notifications sent from Zendesk, some instances append +id(ticket-ID) while others append +id(message-ID). There is no documentation ...

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• Ahmed Zaid
• CreatedApril 27, 2023 06:44
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Implementation Helpers

Hi Sebastian Carvajal Correa, The ticket object is not available in custom pages. Where are you redirecting to it from? You will likely need to pass the {{request.id}} in a query parameters during...

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• Ahmed Zaid
• CreatedApril 27, 2023 06:01
• 0 votes

1. Community
2. Zendesk APIs
3. BUG: Get articles by section ID requires locale

Cross commenting here from Github for visibility: I do not get this error if authenticated as an agent. Locale is required for end users and anonymous users, but it does not seem to be supported in...

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• Ahmed Zaid
• CreatedApril 27, 2023 04:40
• 0 votes

1. Community
2. Zendesk APIs
3. 可以添加id或类属性to Messaging API html elements ?

Hi Vincent Perez, Although customising the widget itself is very difficult, building a custom launcher is still possible and gives you unlimited potential. It works seamlessly with the widget using...

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• Ahmed Zaid
• CreatedApril 27, 2023 04:13
• 0 votes

1. Community
2. Zendesk APIs
3. configure global OAuth

Hi Ostap Krutsko, You would need to contact support for that.

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• Ahmed Zaid
• CreatedApril 27, 2023 03:19
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Disabling "submit" button when specific value selected on a dropdown field

Hi Wlad, Here is a an unoptimized approach to do so: