Samuel Fresia
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Total activity11
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Last activity
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Activity overview
Latest activity by Samuel Fresia-
Samuel Fresiacommented,
We recently started moving some of our internal documentation into our primary help centre. Just as you mentioned, we set up a segment to limit visibility. We only put internal documentation relate...
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Samuel Fresiacommented,
Thanks for saving me the effort of checking! I'll look into the groups and see if we can leverage that on its own to achieve what we need from OOO.
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Samuel Fresiacommented,
Love this tip! If only triggers could check the agent assigned fields in addition to the requester fields, it would make the workflow much simpler. Is there any way to apply/remove this group auto...
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Samuel Fresiacommented,
Is it possible to post in different slack channels based on the trigger? I had to implement an integration with Slack through Zapier to get notifications in different channels based on certain cond...