Amanda Rice

1. Community
2. Feedback - Admin Center
3. Billing admin / Owner as light agent

+1

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• Amanda Rice
• CreatedFebruary 14, 2023 16:28
• 1 vote

1. Community
2. Feedback - Platform: Apps & Integrations
3. 泽ndesk spellcheck

+1

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• Amanda Rice
• CreatedFebruary 09, 2023 13:12
• 0 votes

1. Community
2. 反馈——声音(讨论)
3. Prioritize calls to certain agents - Ability to put agents as 'backup' (while online) if the others are busy

We also need this functionality. Is there any way to set this up with Triggers, Omnichannel, Groups, or otherwise? All attempts to achieve the desired state shown below have failed. Incoming calls ...

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• Amanda Rice
• CreatedNovember 18, 2022 21:16
• 2 votes

1. Community
2. 反馈——声音(讨论)
3. 泽ndesk Voice: New call notification through speakers, call through headset

+1

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• Amanda Rice
• CreatedNovember 18, 2022 20:50
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Automatic Refresh in Views

+1 - we need this functionality and would appreciate any updates from Zendesk

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• Amanda Rice
• Created2022年11月04,20:00
• 1 vote