Mark Z
-
Total activity40
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes7
-
Subscriptions12
Activity overview
Latest activity by Mark Z-
Mark Zcommented,
Yes, I am in the same boat as Caroline. We need to have non-admin agents being able to see Suspended Tickets, but we don't want to give them access to sensitive data in Private Groups.
-
Mark Zcommented,
谢谢,但是即使一个私人组织,代理who submitted the ticket can still view it in Agent Workspace. The issue is with the internal notes, because an employee who uses Agent Workspace f...
-
Mark Zcreated a post,
Restricting internal notes visibility to a particular group / role / brand
PlannedWe have agents in our ZenDesk instance who belong to specific departments, and they triage tickets for their department, and we have agents in our ZenDesk who triage tickets for another department....
-
Mark Zcommented,
What about cases where we have internal staff that are using the Agent Workspace (for example accounting staff or HR) who need to also submit tickets to a different department (like IT Support)? Th...
-
Mark Zcommented,
How about auto-detecting voicemail attachments from external addresses? We have an existing phone number outside of ZenDesk which people call into to leave VMs. Our systems take the recording and ...
-
Mark Zcreated a post,
ZenDesk for Teams bad articles results
Hello, I am getting a lot of cases where articles that should be showing up (because their labels, titles, or contents, or all three) as suggestions by the Answer Bot in Teams, simply do not show u...
-
Mark Zcommented,
Is there a way to check whether the email originates from inside or outside the company, and send a different response based on that?
-
Mark Zcreated a post,
Different email response if ticket requester is external to company
Hi, Is it possible to set up different auto-replies to tickets if the requester is outside of our company domain? For example, if someone submits a ticket to tech support and he is outside of the ...
-
Mark Zcommented,
Hi, Is it possible to filter based on the values of a multi-check box? I have a custom field that is a multi-checkbox and I can't even add it as a column to a view. How could I filter based on it...
-
Mark Zcreated a post,
Mystery tickets being created when mailing 2 distribution groups
Hello, My company encountered an issue last week where tickets were being created in ZenDesk when two distribution groups were being mailed at the same time. These are Office 365 mailing groups. ...