The Bulk Delete app is a tool for bulk deleting resources in Zendesk Support. An agent can search and filter suspended tickets and then either delete selected suspended tickets or delete all the suspended tickets at once via a bulk delete operation.
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Using the app
Click on theBulk Delete图标上e left sidebar, and the full page application opens in a tab.
From the main page, you can choose to search, filter, and delete suspended tickets. The app loads all your suspended tickets. Once all the suspended tickets are loaded, you'll see theDelete Allbutton as well as the reload icon to fetch all your suspended tickets.
Searching for suspended tickets
You can search for suspended tickets by Subject, Sender, and Cause of suspension. Alternatively, you can also filter for suspended tickets using theCause of Suspensiondrop-down.
Deleting multiple suspended tickets
After searching or filtering suspended tickets, you can delete multiple suspended tickets.
To delete multiple suspended tickets
- When your list of suspended tickets is shown, select the checkbox next to the tickets you would like to delete.
- Click删除了票:
- ClickConfirm.
Note:During the deletion process, do not close the app window.
To delete all suspended tickets
- ClickDelete All:
- Follow the instructions on the modal and click onConfirm.
Note:During the deletion process, do not close the app window.
4 Comments
Hello! Does this app allow deleting closed tickets too?
The app is targeted to delete Suspended tickets only and does not include Closed tickets.
Hi
This app allow recover and deleting Suspended tickets??
批量删除应用程序allows users to search and filter suspended tickets, and then either delete selected suspended tickets or delete all the suspended tickets at once via a bulk delete operation. However, this app doesn't support recovering suspended tickets.
I hope this answers your question. Thank you!
Pleasesign into leave a comment.